Plumbing Done Right Since 1999

Being a trusted name in the plumbing industry, Bob Poole is aware of how important having great customer service is to a company. He takes a simple approach to this part of his business by treating his customers and clients the same way he would expect to be treated. He believes in simply “Doing the Right Thing” and expects all his employees to adhere to the Poole’s Plumbing customer service code of ethics.

Business Hours

  • Monday: 7:00am-4:00pm
  • Tuesday: 7:00am-4:00pm
  • Wednesday: 7:00am-4:00pm
  • Thursday: 7:00am-4:00pm
  • Friday: 7:00am-4:00pm
  • Saturday: ON CALL 919-744-8894
  • Sunday: ON CALL 919-744-8894
  • 24/7 Emergencies: 919-744-8894

Customer Service Code of Ethics

  • The customer is the most important aspect of our company.
  • Listen to the customer and Identify as well as anticipate their needs.
  • Clearly, communicate all options available to the customer.
  • Accurately document all aspects of work being performed.
  • Always strive to go above and beyond the customers’ expectations.
  • Handle complaints and follow up to make sure they are resolved.
  • NEVER let a customer go to voicemail (during normal business hours).
  • When required, transfer customers to the proper person and make sure that person is aware they are being transferred.
  • Do the work we said we were going to do, for the price we said we were going to do it for, in the time frame we said we were going to do it in.