Raleigh NC Plumbing Done Right Since 1999
With a trusted name in the Raleigh NC Plumbing industry, Bob Poole is well aware of how important having great customer service is to a company. He takes a simple approach to this part of his business. He believes in treating his customers and clients the same way he would expect to be treated. He believes in simply “Doing the Right Thing” and expects every one of his employees to adhere to the Poole’s Plumbing customer service code of ethics:
Customer Service Code of Ethics
- The customer is the most important aspect of our company.
- Listen to the customer and Identify as well as anticipate their needs.
- Clearly communicate all options available to the customer.
- Accurately document all aspects of work being performed.
- Always strive to go above and beyond the customers’ expectations.
- Handle complaints and follow up to make sure they are resolved.
- NEVER let a customer go to voicemail (during normal business hours).
- When required, transfer customers to the proper person and make sure that person is is aware they are being transferred.
- Do the work we said we were going to do, for the price we said we were going to do it for, in the time frame we said we were going to do it in.
If you need Raleigh NC Emergency Plumbing Services please contact us by phone at 919-661-6334. If have a suggestion or comments please email them to firstname.lastname@example.org or use our contact form.