“Our under sink (and 40 yr old) plumbing had collapsed while we were washing some dishes on the evening of 5/1 and the pipes needed to be replaced. We called the morning of Friday 5/2 and had an appointment set up for the following Monday. We were also having an issue with not getting much, if any, hot water out of the kitchen sink. We had purchased a new kitchen faucet and had the plumber install it since he was there anyway to fix the pipes. The pipes were replaced and the new faucet installed – correcting our problems. The tech also gave some great advice regarding plumbing in general and specific questions we had about future repairs or replacements we are thinking about. Overall, we were pleased with Poole’s Plumbing. Our experience with Poole’s Plumbing was very positive, and I will definitely call them again for any future plumbing needs.”

– Skye – Raleigh Homeowner

“ All I can say is wow……start to finish I was very impressed with Poole’s level of professionalism, responsiveness, and workmanship.

Our water heater went out on a Wednesday evening and we called Thursday morning to talk to someone about our options. We had an idea of what we wanted but needed to get a better idea of the cost to upgrade from what we had (a traditional water heater) to a hybrid model. I called at 7:30 and the phone was answered by a real live person (not an annoying phone tree), and she put the estimator on the phone to talk options. My husband and I considered everything overnight and he called Friday morning to see when they would be able to do a formal estimate. Within hours Scott was at our house to do a formal estimate and see if the taller water heater would fit in our crawl space. We were amazed that they could get to our house on Friday, and that as soon as Monday we could have hot water again.

Install – our appointment was set for Monday after Noon but the install guys called at 11:30 to see if they could come early (??when does that ever happen??). Both Joe and Jamie were great – very professional and hard working. They arrived and got down to business and everything seemed to happen seamlessly. Once the unit was installed, almost as if ‘on cue,’ the electrician arrived and just like that we had hot water again.

Overall I am very impressed with Poole’s level of customer service – other contractors should take lessons. Like I said above, Start to finish the experience was great…..if you have to get a new water heater or have plumbing needs call Poole’s!

On a side note, my neighbor’s mother was out in her son’s side yard trying to get rid (unsuccessfully) of some bamboo. The door to our crawl space is near his side yard, and when Joe saw her struggling he didn’t hesitate to help. Such a nice thing to do.”

– Christina – Raleigh Homeowner

“Noticed leaking toilet on my way out the door to work at 6am on a Friday. Not sure I could get someone out the same day and worried about going into the weekend. I left messages at 3 places – none called me back. Poole’s Plumbing answered the phone at 7am and scheduled me for that morning.
The repairman called to let me know he was on his way. He arrived when he said he would, quickly diagnosed my problem and let me know what the cost would be. The repair was made quickly and professionally. He cleaned up after himself. The cost was reasonable.
I was extremely happy with the service I received and would definitely recommend them and use them again!”

– Jan – Raleigh Homeowner