Testimonials from Raleigh, Cary, and the surrounding area homeowners and business that use Poole’s Plumbing Plumbing services.
your help in sending the product information, and organizing the visits to measure and install so quickly. You gave us GREAT customer service and I will certainly call you again if we need plumbing service in the future. Thanks again! Great Job!
– Mike N.
“Punctual and very professional. They quickly identified the problem and went right to work on it. I’ve already recommended them to several of my friends and family.”
– Jim R.
“Poole’s Plumbing knew exactly what I needed and was able to install the very next day. They did excellent work.”
– Michele S. – Homeowner
I just wanted you to know that the staff you sent to my home for my repair call were excellent. They were very courteous, professional, knowledgeable and efficient. I just wanted you to know that you are being very well represented!!! GREAT JOB!! I will without a doubt only use your company for all my plumbing needs and will happily refer customers to you. Thank you!!
– Debbie Garner NC, Plumbing Repair Service
“Poole’s Plumbing has always been able to meet our schedule, finish on time, give us a quality product, and stand behind their work. In new construction, these are the most important qualities for our subcontractors and Poole’s has delivered every time. I have also recommended them to co-workers who needed work done on their personal home and got glowing reviews on the timeliness and quality of the work.’
– Cindy – Design Compliance Manager
Bob, I want to thank you again for the quick turn around on the replacement of my water heater. Special thanks for the professional service offered by Scott. His ability to quickly evaluate what was needed and to install the tank in a timely manner. Little wonder that Poole’s Plumbing is able to live up to it’s slogan . “plumbing done right the first time “
– Chris Cathcart, Raleigh, NC
“One of only a few companies willing to do a truly free estimate. Duane came out and gave my husband and I two estimates. The options were dependent on the type of pipe in our yard (ie. If they did option A which was cheaper, but needed to do Option B, then they would not charge us for both options- only Option B). Duane was very professional and was able to answer all of our questions on the spot. On the day of our repair, the workers found a small pinhole leak in our non-copper line. They were able to quickly repair it and they were significantly UNDER their estimate (estimate was ~$550, actual $162). Would definitely recommend!”
– Julia W.
Courteous and knowledgable installers, and they worked late to finish the installation on a Friday evening. Job well done including the cleanup and removal of previous water heater.
– Ben Maree (Raleigh, NC)
“Poole Plumbing responding in one day and replaced a leaking Hot Water Heater in my crawl space. They did a professional job and over came the little obstacles that are presented in any project. They managed to get the old water heater out of the crawl space and took it away. Thanks Poole Plumbing”
– Bowen R.. – Homeowner
“Excellent job. Clean. Careful. Competent.”
– David Melgar (Raleigh, NC)
Excellent Service – Thank you so much for the prompt service yesterday on my water heater installation. From the lady that answered the phone, (Rhonda) to the installers, the service was excellent. When I called at 8:30, Rhonda was knowledgeable and helpful which was the deciding factor on my hiring you to do the work. When the installers came and the whole job was over with by 11:30 a.m., I was overjoyed. Best service I have ever had! Thank you.
– Mildred Faye Andrews – Homeowner
Tim, I wanted to touch base with you today to say thanks for your efforts to coordinate the plumbing aspects of our natural gas conversion. Your people were courteous; did very good work and were extremely efficient when it came to completing tasks. When I started this process, I’m not sure I fully comprehended what it would take to get to a good final result. Maybe it is a good thing I did not know at first. I think our project went pretty smoothly overall and the reason it did was because you and Matt Koehl worked so well together. I am sure I will be seeing you around the neighborhood as other homeowners in our subdivision bite the bullet and sign up with PSNC. If you do, don’t hesitate to stop by and say Hello.
– Best regards, David – Raleigh Home Owner
Joe, Thanks for having your crew installed my new hot water heater. I appreciate the great pricing, but more importantly, the outstanding service. Your guys were quick, clean and courteous. It was certainly nice to take a hot shower this morning! While I’m confident David Phillips can handle any needs you may have, please don’t not hesitate to reach out to me if I can assist you with anything.
– Best, Brian – General Manager
“Installers were very knowledgable and courteous. They worked late on a Fiday evening to complete the installation so that we would have hot water for the week-end. Did a marvelous job of cleaning up and discarding the old water tank.”
– Greg B.
I’ve met Bob Poole at a Carolina Hurricanes game of all places. He has seats near me. A very nice man with his personality clearly imprinted onto his employees. Said differently, he sets an example of professionalism & integrity which is emulated by all of his employees.
His employees were all terrific–caring & concerned about making us happy . From the receptionist who took the call to the 2 plumbers who came out, everything was great. They were on time(2 different days), cleaned up after themselves, did the job that our homebuilder (Toll Brothers) never would fix/correct.
While they came out to fix my sump pump (they had to replace it and recommended a higher power unit than the builder was telling us we needed) and were very fair in their pricing.
On their ‘way out” I mentioned a leak on my pool filter when they asked if there was anything else they could do and while I was just asking them if they had an “O ring” which I knew would do the trick, they insted upon not just giving me the ring but also fixed the filter for me AT NO CHARGE!!!
Good people, good service and highly recommended by me.
Mr. Poole is a class act and it was obvious his employees like him very much and are happy in their jobs.
– RC – Replaced sump pump in basement and fixed leaky pool filter
“The service provided by the Poole’s team was beyond our expectations. Our organization was met with a consumer service challenge which required collaboration with an organization – long distance. Your organization stepped up, delivered on it’s commitments, and provided great service to our end customer. By doing this our consumer is very pleased with our ability to deliver on our commitments as well. Our team will keep your organization in our book for any and all future business in your area, and wish all experiences were as thorough.”
– Sherry B.
“Fast, friendly, and reasonably priced! I had a leaky bathtub faucet that needed fixing which was beyond my plumbing experience, so I called these guys. Two guys showed up and fixed the problem (a faulty cartridge) in about 30 minutes. They were friendly and knowledgeable. I would definitely recommend them to anyone else, and will use them in the future.”
– Jonah B. (Raleigh, NC)
“Prompt service, timely phone calls, they showed up in the established time-frame, friendly people.”
– Ben Maree (Raleigh, NC)
