Before you settle on a new plumber, be sure that the company you are calling is not only efficient at fixing problems, but operates in a professional and legal manner, providing you, the customer, a fair and honest price.

When hiring a new plumber, there are several questions you want to ask. First, and most importantly, are they a licensed plumber. While this may seem like a given, asking this will ensure that your plumber is not only a skilled professional, but they are also up to date and current with the latest building codes and practices. Secondly, is your plumber insured. As explained at, “Insurance provides the stability needed when mistakes and accidents occur.” Hiring a plumber with builder’s risk, bonds, and worker’s compensation insurance, eliminates the worry about unforeseen costs due to risks involved with certain plumbing work. Credentials and references should also be asked for, as a company that has a proven track record of quality work and satisfied customers, is one that you can trust. With plumbing outfits specializing in different areas, it is always a good idea to find out which areas the company you are going to hire, specialize in. This will ensure you are finding the “right guy” for the “right job”. Additionally, asking about a plumber’s typical response time, and whether or not they offer after hours or 24 hour emergency services, are important, as plumbing issues can spring up at any time; it is best to have a dependable professional you can call on at any time to rectify your problem.

Fees and costs will weigh into your decision making process when hiring a plumber. Asking up front about labor fees, whether or not they charge travel time to get to your place, and about prices on parts and materials, is always a good idea. This will allow you to compare plumbers, and get the best deal possible.

Asking questions such as these in a courteous and respectful manner is commonplace when searching for a new plumber. Keep in mind, a professional plumber will be proud of the quality work they do, and happy to answer your questions. A satisfied customer is a life-long customer!

Homeowners Helper Plumbing
Plumbing expert, Bob Poole founder of Poole’s Plumbing, a local Raleigh Plumbing Company sits down with Marty Jones host of Homeowners Helper on 620 The Buzz to help homeowners solve plumbing issues.

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When making the important decision of choosing which type of water heater to install, whether you are building a new home or simply replacing an old unit, the cost and potential savings are always a big factor in the final choice. While the cost to install a tankless water heater is higher than that of the standard gas storage, or “tank type” models, there are significant savings throughout the life of the unit that may make the tankless water heater more cost effective throughout its life span.

In addition to providing the benefit of a flow of endless hot water, tankless water heaters are more energy efficient and thus, can help to lower your energy costs. Unlike the tank type storage water heaters, by going “tankless,” the water is only heated when needed, rather than consuming energy 24 hours a day. According to, “tankless water heaters save the typical family more than $100 per year on gas bills compared to a standard storage model.” These savings would increase with families that are of larger size, as ENERGY STAR also estimates that the tankless units can save a family of three about $130 annually, with those savings doubling for a six person household with an estimated $260 in savings.

In addition to saving on energy costs at about 30 percent annually, another thing that would make tankless water heaters more cost effective in the long run is that they have a much longer life span than that of the storage tank water heaters. An average tankless water heater unit is estimated to last around 20 years as opposed to about 8-10 year expected life span with a tank type water heater. In the long run you will certainly save on the frequency of having to replace your water heater.

So if you’re on the fence regarding which type of water heater to install and the research is just too overwhelming, contact a Certified Poole’s Plumbing Water Heater Specialist today. Not only can we help you make the right choice, we can provide a turn-key installation for either a Tankless Water Heater or a Tank Type Water Heater. And in addition to getting a professionally installed Water Heater, we also offer a best price in town guarantee.

Top 5 Reasons Why Homeowners Switch To A Tankless Water Heater:

  1. Save Money! – Energy Savings
  2. Endless Hot Water! – Heats the Water as Needed
  3. Saves Space! – Fraction of the Size of a Tank Type Water Heater
  4. Longevity! – Lasts up to Twice as Long as a Tank Type Water Heater
  5. Green! – ENERGY STAR Rated by the U.S. Environmental Protection Agency and the Department of Energy.