Testimonials

10 thousand Satisfied People and Counting Since 1999

Discover for yourself why Poole’s Plumbing is one of Raleigh’s most respected professional plumbers!

The experience was especially reassuring…

Yesterday, Josh and his assistant returned to our home to reinstall…

At Habitat for Humanity we absolutely love Pooles Plumbing!!

“At Habitat for Humanity we absolutely love Pooles Plumbing!!…

Pleasure to work with Poole’s Plumbing for since 2004

“It has been my pleasure to work with Poole’s Plumbing…

Excellent service from first home visit

"Tank-less hot water heater was installed and old tank was…

Would you recommend Poole’s Plumbing, Inc. to a friend or colleague? Yes

Would you recommend Poole's Plumbing, Inc. to a friend or colleague?…
Poole's Plumbing
Excellent
4.7
Based on 231 reviews
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Gregg McPherson
Gregg McPherson
Excellent service. Timely and fair value.
Amy White
Amy White
I can’t say enough good things about Poole’s plumbing!! I have needed them twice now and their service techs and customer service team are top notch!! Service tech Joey and his helper came out the first time to fix a leak in my bathroom and they were extremely thorough and had it fixed in no time. The most recent tech, Ethan, was just as thorough! I had 2 leaking hosebibs and even without a helper, he had them both replaced fast and was extremely professional. He even crawled back under the house to turn the water back on to my refrigerator after I told him I wasn’t sure where it was. Both techs went above and beyond to make sure I was satisfied with the work before they left! And neither of them tried to sell me a bunch of junk I didn’t need like some other companies do. I HIGHLY recommend Poole’s plumbing!!!
Bill Forster
Bill Forster
New Customer: Excellent experience, needed service on my tankless water heater. Technician was great, had super knowledge, and showed me the issues, and was very helpful. will recommend them, and use them again.
BEEZO
BEEZO
First time I personally use this company, and I will say they are very professional. The technicians are respectful and attentive. They were very clear with what needed to be done and what it would cost. Poole's should be very proud with their level of service.
Response from the owner: Thank you! And thank you for choosing Poole's Plumbing for your plumbing needs! We're thrilled to hear that you found our team to be very professional, respectful, and attentive. Providing clear communication about the necessary work and associated costs is essential to us, and we're glad it was appreciated. Your kind words mean a lot to us, and we take pride in delivering top-notch service. We look forward to serving you again in the future.
Judy Young
Judy Young
Very good service. Fixed my disposal could have charged for a replacement. Very honest and dependable
Response from the owner: Thank you, Judy, for your kind words about Poole's Plumbing! We're glad we could provide you with very good service and fix your disposal without charging for a replacement. Honesty and dependability are core values for us, and we're committed to always providing the best solution for our customers. We appreciate your trust in us and look forward to serving you again in the future.
Mark Frye
Mark Frye
Had Pooles Plumbing come out to diagnose and fix an intermittent issue with my tankless hot water heater. Everything worked like clockwork! The crew who came out was very knowledgable, professional, quickly diagnosing the likely problem and suggesting a good cleaning first before any more costly repairs. It has been working perfectly so far since their visit. I would definitely use them again!
Response from the owner: Thank you, Mark, for your positive feedback with Poole's Plumbing! We're pleased to hear that our team efficiently diagnosed and addressed the intermittent issue with your tankless hot water heater. Our priority is always to provide knowledgeable and professional service while offering cost-effective solutions. We're glad to hear that your hot water heater has been working perfectly since our visit. We look forward to assisting you again in the future should you need us.
Margaret Barham
Margaret Barham
I had a wonderful experience with Poole's Plumbing. Found a water leak in the line between the meter and my house. They came out promptly and told me everything that needed to happen (cable, gas, sewer lines marked, inspections, etc.). They took care of everything! Everyone with whom I dealt was friendly, professional, knowledgeable, and efficient. And so very neat! I had to have a long trench to lay new pipe, and just a few days later, neighbors are commenting on how you can barely tell I had the work done! They left my yard looking as good or better than when they left! And they alerted me to a potential electrical grounding issue with my home. No one wants the expense of a water main leak, but I feel very good that I had the best people on the job!!
Response from the owner: Thank you, Margaret, for sharing your wonderful experience with Poole's Plumbing! We're thrilled you found our team prompt, professional, and efficient, and we're delighted your yard looks as good as before, if not better. Safety is paramount, and we're glad we could alert you to the electrical grounding issue. We're here for you anytime you need us. Thank you for choosing Poole's Plumbing!
Jeff Daughenbaugh
Jeff Daughenbaugh
We have been dealing with the headaches of Polybutylene pipes for years, (leaks, burst pipes and lost sleep) but finally bit the bullet on getting the house re-plumbed. We had several quotes and chose Poole's, and we are very happy we did. We were on their schedule within 10 days of selecting them to do the job. Earl and John showed up on time (called before arrival) and explained how they would do the work. Going in we knew they would have to cut away some dry wall in the walls and ceiling to get to the upstairs bathroom plumbing, but I was surprised how small the holes were, they were like surgeons. They used the existing runs, removing the old pipes and putting the new in the same holes where possible.No one wants to spend that much money to fix something that isn't broke at the moment, but I can honestly say this was one of the best decisions we made at our home. We will sleep better knowing the poly is gone, and we made the right decision having Poole's do the work.
Response from the owner: Thank you so much for your glowing review! We understand the stress and inconvenience that can come with dealing with Polybutylene pipes, and we're thrilled that we were able to provide you with a smooth and efficient re-piping experience. It's fantastic to hear that Earl and John exceeded your expectations with their professionalism and attention to detail.If you ever need any further assistance, don't hesitate to reach out. Thanks again for choosing Poole's!
Anthony D'Ambra
Anthony D'Ambra
From the first call placed to Wendy at Pooles Plumbing to the actual service performed, the entire team delivered 100%. Cory arrived with all parts needed and did a fantastic job repairing the leak on our well water system and installing an isolation valve as asked. I'd definitely recommend Poole's Plumbing based on my experience with them and will be contacting them again when I have more work in the future. Thank you!
Response from the owner: Anthony, thank you for sharing your experience with us! We're thrilled to hear that our team, from Wendy's initial assistance to Cory's expert service, provided you with a seamless and satisfactory experience. Cory's attention to detail in addressing your well water system leak and fulfilling your installation request highlights our dedication to customer satisfaction. We're grateful for your recommendation and eagerly await the opportunity to assist you with any future plumbing needs. Thank you for choosing Poole's Plumbing!
Kimberly Newberry
Kimberly Newberry
Above and beyond service! If you’re not using Poole’s Plumbing you’ve made a huge mistake!
Response from the owner: Thank you so much for your stellar review! We're thrilled to hear that you had an above and beyond experience with us. At Poole's Plumbing, customer satisfaction is our top priority, and we're committed to delivering exceptional service every time. Your recommendation means the world to us! If you ever need plumbing assistance in the future, don't hesitate to reach out. Thanks again for choosing Poole's Plumbing!
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Poole's Plumbing
Great
4.1
Based on 13 reviews
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most time it is very good to listen to your instinct, after i failed several times trying to trade on my own many told me it is never profitable but i didn't listen and i went for further research and behold i was referred to Mrs Alicia Malone who help me to trade and manage my account and believe me i have made a lot from this. i appreciate her so much and i will also use this medium to encourage those who are giving up to give her a try and you will see how great she works.. contact her on
Email; aliciamalone770@gmail.com
WhatsApp:+1 (920) 265-5873
I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.
Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!
Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!
Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!
Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.
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