Customer Service Reviews
— Fred Clark
“We are delighted with Poole’s Plumbing! I know for a fact, that I flushed too many wipes down our commode. Poole’s found and cleared our immediate problem, but in the meantime, they discovered our sewer pipe had detached and separated from the main. They proposed a repair, and the price was fair enough, but beyond our budget at this time. But not to worry! The Poole’s professionals gave us lots of hints and ideas to keep our sewer flowing until the repair is in budget!
Thank you, Poole’s for helping us! We really appreciate your advice and counsel.
We’ll be back, and in the meantime, we will tell our friends how kindly we were treated!”
– Devorah Brehony
I first called Poole’s about replacing my aging water heater with a gas tankless version (the particular dealer connected the two of us). They came out, assessed my current setup and gave me a pretty good offer. At the time, my existing water heater still worked, so I was putting the project off for the time being (mostly to save up for this project).
Fast forward several months, and the existing water heater is literally on its last legs. I wanted to do my due diligence so I called some other companies to get competitive pricing. A LOT of other companies. Poole’s beat every single one of them on price. Some companies wanted 2x or 3x the amount that Poole’s quoted me, for an inferior product! It was worth the experience to know that not only was I getting a good deal, I was going to be working with knowledgeable professionals. Definitely trust Poole’s!
— Catherine Mears
“It’s after 5pm on Friday…where else would you get a company to install a water heater other than Poole’s Plumbing…just not gonna happen! After initiating the service at 11am, Ashley came by about 1pm to troubleshoot. Found defective water heater. He indicated they would install a new heater this afternoon…yea, right, and I’m a helicopter pilot! Not only do I have a new water heater installed by Tommy and Justin around 5pm, two very impressive gentlemen both in manners and professionalism, they cleaned up behind themselves.
Folks, that’s customer service in which all companies could learn from. Thank you so much for the expedient service. Oh, I give copter rides daily!
– Edgar – Fuquay Varina Homeowner
Installed anti-siphon hose to dishwasher drain as requested by buyers
As always, these guys did a great job, quickly and were pleasant and professional to deal with. I always call Poole’s Plumbing. I don’t even think of calling anyone else. They deserve a Halo in my estimation.
– Sarah – Raleigh Homeowner
Cleared all the slow drains. Replaced leaking sink faucet with one I supplied. Descaled thankless water heater. Removed and resealed leaking commode.
– Cass – Raleigh, NC Homeowner
One of the tub faucets had gotten loose so Poole’s Plumbing had to come in and they addressed that.
He asked if we realized we had a leak under those 2 faucets. I thought it was just washing up out of the tub because it’s a jetted tub and I thought that caused all those water marks. He said to make sure it’s turned on all the way. Poole’s Plumbing put a new one in and the problem is solved. It was like a cylinder delta and they just took out the cartridge and put a new cartridge in, and it was fixed. They are great guys. I hire them for everything. We did a flip house where we buy the house and fix it all up. It’s not as easy as it looks on television. We had them come in and they took out the plumbing because we didn’t take out all the cabinets, sinks, and countertops. They came back and did the plumbing, and they were just fantastic. They are just wonderful guys. I love them at a great level. I could give them a halo if I could.
– Suzanne – Cary, NC Homeowner
“Our under sink (and 40 yr old) plumbing had collapsed while we were washing some dishes on the evening of 5/1 and the pipes needed to be replaced. We called the morning of Friday 5/2 and had an appointment set up for the following Monday. We were also having an issue with not getting much, if any, hot water out of the kitchen sink. We had purchased a new kitchen faucet and had the plumber install it since he was there anyway to fix the pipes. The pipes were replaced and the new faucet installed – correcting our problems. The tech also gave some great advice regarding plumbing in general and specific questions we had about future repairs or replacements we are thinking about. Overall, we were pleased with Poole’s Plumbing. Our experience with Poole’s Plumbing was very positive, and I will definitely call them again for any future plumbing needs.”
– Skye – Raleigh Homeowner
“ All I can say is wow……start to finish I was very impressed with Poole’s level of professionalism, responsiveness, and workmanship.
Our water heater went out on a Wednesday evening and we called Thursday morning to talk to someone about our options. We had an idea of what we wanted but needed to get a better idea of the cost to upgrade from what we had (a traditional water heater) to a hybrid model. I called at 7:30 and the phone was answered by a real live person (not an annoying phone tree), and she put the estimator on the phone to talk options. My husband and I considered everything overnight and he called Friday morning to see when they would be able to do a formal estimate. Within hours Scott was at our house to do a formal estimate and see if the taller water heater would fit in our crawl space. We were amazed that they could get to our house on Friday, and that as soon as Monday we could have hot water again.
Install – our appointment was set for Monday after Noon but the install guys called at 11:30 to see if they could come early (??when does that ever happen??). Both Joe and Jamie were great – very professional and hard working. They arrived and got down to business and everything seemed to happen seamlessly. Once the unit was installed, almost as if ‘on cue,’ the electrician arrived and just like that we had hot water again.
Overall I am very impressed with Poole’s level of customer service – other contractors should take lessons. Like I said above, Start to finish the experience was great…..if you have to get a new water heater or have plumbing needs call Poole’s!
On a side note, my neighbor’s mother was out in her son’s side yard trying to get rid (unsuccessfully) of some bamboo. The door to our crawl space is near his side yard, and when Joe saw her struggling he didn’t hesitate to help. Such a nice thing to do.”
– Christina – Raleigh Homeowner