Testimonials

10 thousand Satisfied People and Counting Since 1999

Discover for yourself why Poole’s Plumbing is one of Raleigh’s most respected professional plumbers!

I wish that I had called you years ago.

I wish that I had called you years ago. Every year we got a lot…

Poole’s found and cleared our immediate problem

"We are delighted with Poole’s Plumbing! I know for a fact,…

Definitely trust Poole’s!

I first called Poole's about replacing my aging water heater…

Honest, great communicators and do good work.

Honest, great communicators and do good work. The person who…

It’s after 5pm on Friday…where else would you get a company to install a water heater other than Poole’s Plumbing…

“It's after 5pm on Friday...where else would you get a company…

I always call Poole’s Plumbing.

Installed anti-siphon hose to dishwasher drain as requested…

Cleared all the slow drains

Cleared all the slow drains. Replaced leaking sink faucet with…

I would give them a halo if I could

One of the tub faucets had gotten loose so Poole's Plumbing…

Our experience with Poole’s Plumbing was very positive

“Our under sink (and 40 yr old) plumbing had collapsed while…

All I can say is wow……

“ All I can say is wow…...start to finish I was very impressed…
Vasudevan Sankaran
Vasudevan Sankaran
1708705198
Install sump pump.I also had Poole's replace my water heater yesterday (Feb 2023) and am very happy with their service. Their price was very competitive, and they accommodated my request for prompt service as I had been without hot water for a few days. The installation seems to have been completed in a professional manner.
Chris Pelland
Chris Pelland
1708352291
We used Poole’s Plumbing to have a toilet replaced. Everyone at Poole’s is friendly, efficient and it was a quick turnaround. Our toilet is of high quality too. Will definitely be using Poole’s in the future!
Beth Wilson
Beth Wilson
1707920477
Wonderful experience! Poole's Plumbing is the best and I won't be going anywhere else. Great communication, fair prices, reliable, honest and they know what they're doing!A big shout out to COREY at Poole's! He arrived on time, explained things to me, took care of the issue, and was such a nice guy! Thank you so much.Beth WilsonRaleigh, NC
Mark Molinoff
Mark Molinoff
1706887396
Henry did a fantastic job installing our tankless hot water heater. He was professional, friendly and did excellent work. Jessica managed the process in the office with great customer service. I highly recommend Poole's Plumbing and will use them again for other plumbing projects.
William Roach
William Roach
1705940792
Exceptional service all around, from my inital conversations for a quote to the eventual replacement of my water heater! They did everything they promised and more! I would definitely recommend Poole's Plumbing to anyone!
brandon king
brandon king
1705701727
David Ball
David Ball
1705420236
Good work, fair price, friendly people respectful of the home.
Robin Green
Robin Green
1705418729
Bob Poole and this team we great to work with, on time professional, and did a great job. Highly recommend Poole's PlumbingAnother great response and took care of the problem we were having with out tankless water heater
sreeja alineedi
sreeja alineedi
1704805529
I had a water flooding due to a water filtering system that a outside plumber installed.I called Pooles to fix it ,they where promote and they helped me with removing the filter system and restore line to how it was when the new house was built.I now feel at ease.Knowing these guys handled it.
John Jasperse
John Jasperse
1703976699
Excellent service at a reasonable price. We will always call on Poole’s Plumbing for any type of plumbing issue.
Tiffany Quinnette
Tiffany Quinnette
1703611368
They were so kind, efficient, and knowledgeable. They did great.
Jerome Wolff
Jerome Wolff
1702567578
First time use of Poole's Plumbing. I live in the Atlanta, GA area. My rental property in Raleigh is occupied with family members. Poole's technician, Kai, was thorough, knowledgeable, and professional. Repairs were within the scope of the work and done well. No surprises. I highly recommend this company.
Karen Meyers
Karen Meyers
1701096980
Great communications with everyone at Poole’s; on time; personable & knowledgeable plumbers; work performed effectively. Great experience.
Roland Falana
Roland Falana
1700672185
I have used Poole's plumbing for installation of our tankless water heater, and later for its maintenance and repair. The water heater later failed on a Saturday morning over a holiday weekend. The on-call technician quickly responded and had the system up and running by the afternoon.Most recently, Poole Plumbing installed a toilet and replaced a broken faucet in my laundry room. Again, they did a great job.I find them to be very responsive and professional with reasonable pricing for the services. They are my plumber of choice!
Gary Spodnick
Gary Spodnick
1697806235
Corey and Chris were awesome! They were on time, answered my questions clearly, and were very thorough in their work. Thanks for doing a great job.
Edward Stevens
Edward Stevens
1697641165
Prompt, pleasant and competent. I recommend Poole Plumbing and will use them exclusively in the future.
Kaitlyn M
Kaitlyn M
1697567382
I had a great experience with Poole's plumbing when they came to replace the gas pipe connecting my house to the meter. They were on time, had fair pricing, and were extremely professional. Bill, Henry, Cody, and Dylan worked together from giving me a free estimate, installing the pipe, and then meeting the city inspector all in a timely fashion. Makayla and Jessica were extremely helpful on the phone with scheduling and questions about billing and my quote. I cannot recommend this company enough!!
Not Available
Not Available
1697054395
Keith removed my old toilet and put in the new one in less than an hour. Looks great! I recommend Poole's plumbing to all my friends! They use them now too! I can't say enough about how professional and responsive the whole team is, from my call to the service! Great job guys!
William M Lewis
William M Lewis
1696166887
There staff are very professional and not trying to sell you things you do not need. They diagnose the problem and give you various options to take care of it.
Alex Spencer
Alex Spencer
1695320279
mich R
mich R
1694037071
Had a new sink and faucet to be installed in a new kitchen cabinet. The Marketing and Sales Coordinator provided a quote in a timely manner. The Service Coordinator worked with my schedule to provide a service time.The Plumbers did a great job in replacing the water pipe connections to the faucet and sink along with the pipe connection to the dishwasher. The replaced PVC drain line and vent under kitchen cabinet
Mike Mazanek
Mike Mazanek
1693502104
Excellent service again - Cory and Chris were very informative and professional. A second time my trust in Poole's was rewarded.
944 Dude
944 Dude
1692639009
We had an intermittent water leak that we had not been able to isolate. Unfortunately, it got much worse on a Friday night and we needed help. Henry with Poole's was very professional and polite. We got the job done quickly and with minimal mess. Will use again.
Maryann Johnson
Maryann Johnson
1692033640
We had a break in our water line that was on our side of the meter so it was our responsibility. Pooles Plumbing was so helpful, Jessica is so knowledgeable, professional, and very kind as well. It was fixed in good time and Keith and his partner were just wonderful. Thank you for quick and thorough action.
Harriet Chen
Harriet Chen
1690318742
We ordered the Tank-less water heater maintenance service -Descaling & Flushing. Mr. Earl performed the excellent service and ran extra miles to check my bathroom's water flow. He detected the possible problems and fixed it. Now, I can enjoy my hot water shower without any interruptions. Thanks! Earl! for your services!
Carolyn Fanjoy
Carolyn Fanjoy
1689283052
I had a problem with a toilet line stopped up. Carrie was so helpful in getting help to me quickly. She also scheduled several more follow-up that needed to be done. She could see how anxious I was about this. and went out f her way to reassure me that they would take care of this problem. Coery came and did a great job. I appreciate all they did for me.
Srinivas Mandala
Srinivas Mandala
1689098381
Quick, reliable and affordable service.
Christina Dendulk
Christina Dendulk
1687295452
We have used Poole's Plumbing for several of our managed properties as well as our residence. Poole's Plumbing staff and technicians are professional and friendly. Highly recommended!
Chris Georgoulias
Chris Georgoulias
1687090146
We had two aging original water heaters, one electric and one direct vent gas that needed replacing. Pooles was one of three places that I got quotes from and their quoting rep, Bill, immediately impressed me with his attention to detail and knowledge of what my options were. Bill took measurements inside and out and talked about the exact process for similar replacements or a switch to tankless. In our case, I decided that it made the most sense to convert to tankless and it was clear that they were pros at doing that conversion. The quote also came in the lowest which was a great bonus, but since this is critical house infrastructure I was weighing the decision more on the expertise exhibited at the quoting stage.When it came time for the install, the techs Henry and Dylan did a fantastic and expert job. They mounted the new unit to the wall, plumbed in a dedicated gas line from the outside meter and very cleanly and neatly plumbed the unit in with our existing water lines and recirculation system. All of the visible hot lines were insulated for efficiency and you can almost not tell we used to have tanks. The before and after photos speak for themselves. They were done in a day and the inspector had no concerns whatsoever. VERY satisfied customer here! Thanks Poole's!
Amy Bonilla
Amy Bonilla
1686576135
I was very impressed with their quote process, price, timeliness of scheduling, arrival time, professionalism, and work. I would recommend them and will use them again.
Betsy Livesay
Betsy Livesay
1686077464
P Graham
P Graham
1686061312
BRYAN BOUCHER
BRYAN BOUCHER
1685563376
Gina Nordin
Gina Nordin
1684280292
Had a wonderful experience with Poole's - helpful, experienced people who did a fantastic job. Thank you!
Adam Taylor
Adam Taylor
1684162177
I was having some issues with my Rinnai water heater, and noticed that on the Poole's Plumbing trucks in front of me in traffic, it said they worked on Rinnai water heaters in particular, so I gave them a call.The two young men they sent were courteous, polite and knew their trade. They cleaned up my old Rinnai and asked me to let them know if the issue persisted, though they seemed confident it wouldn't.So far, so good.I'll be calling these guys back for anything else I run into plumbing-wise.
Donnie Smith
Donnie Smith
1683290248
Professional, friendly and competent. Lived up to their motto "plumbing done right the first time." Thanks.
Robert Welch
Robert Welch
1682525065
We are exceptionally pleased with Poole's Plumbing -- the people and process.From the initial call to Poole's thru the thorough estimate, timely and efficient install, and follow-up to ensure our satisfaction and rebates, we were very impressed with the courtesy and efficiency of all concerned. They offered us the best product and price, as well as the most prompt install to meet our needs. They delivered as advertised and promised.We have continued to use Poole's for new fixtures, outside faucet replacement, etc. and they continue to be prompt, courteous, professional, and helpful with options and insight. Poole's is pour first choice for nay and all plumbing and general service needs,We most definitely recommend Poole's to our friends and family.
Dave
Dave
1682173570
Contacted Poole's Plumbing via their website. Asked for an estimate to replace our hot water tank. Process was simple and easy. Poole's contacted us and provided a solid quote with a good product. Installers were prompt, professional, and completed the job in a timely manner. Great job all around and will use again in the future. As a DIY'r, I am very pleased with price and workmanship.
Amanda B
Amanda B
1682167603
We recently moved to the area and needed a day’s work of plumbing tasks completed from installation of faucets and toilets to replacement of our shut-off valve. It was obvious that when the person came out to do the estimate, we had the right company. From the estimate to the end of the work, we were impressed with the knowledge, skills, and professionalism. We wouldn’t hesitate to use Poole’s again. Thank you!
Rhea Deroian
Rhea Deroian
1682081326
Called Poole’s for a couple issues and they managed to come out and fix everything same day. Both Tim and the entire team were great. Would highly recommend! Thank y’all!
Stephen Andreasen
Stephen Andreasen
1681392015
Got a new hose bib installed that is more centrally located for my wife's garden. They even installed an extra shutoff (at no extra cost) in the crawlspace to prevent it from freezing on the outside during the winter. The team was responsive, professional and reasonably priced. Very happy with their work and will continue to use them for future plumbing projects.
Christopher Allen
Christopher Allen
1680534621
These guys are great. Have used them at my own house and rely on them in emergency situations at work. They're responsive, timely and knowledgeable. Should be your first stop for plumbing needs.
Alan Sheinman
Alan Sheinman
1680223390
Poole was incredibly accommodating with the very short window of opportunity we had to get the problem resolved. From Cary in the office to Joe at the site, they were highly professional and amazing to deal with. Would never hesitate to call them again.
Thomas butkovich
Thomas butkovich
1678293856
Very prompt service. The technicians were courteous and thorough. Called Poole’s on a recommendation from a neighbor and am very pleased with the results.
Mike Fox
Mike Fox
1678237758
Had to have my water heater replaced after old one started leaking. Poole's responded quickly and sent a team out. The guys were professional, and the install they did looked good to me - very neat and replaced my old water and gas valves. I'd definitely would recommend them.
Dana Hoffman
Dana Hoffman
1677619841
Poole's staff worked with me to get a quick turnaround on home visit, estimates and installation of a tankless hot water heater. Very pleased.
Angel Rojas
Angel Rojas
1677602604
Great company and excellent service
Karl Bayer
Karl Bayer
1677254697
Poole's plumbing was the company who originally installed a water heater in the house when it was built. When it came time to replace the water heater I called a few companies and found Poole's Plumbing had the best price and quickest service. They showed up on-time with a very professional crew. Explained the process to remove and replace the water heater. They clean up and left no mess and explained to me how the water heater worked at the end. If I have any other plumbing requirements in the future they will be my first call. I would highly recommend this company.
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Mluh Mluh
Mluh Mluh
1707013444
most time it is very good to listen to your instinct, after i failed several times trying to trade on my own many told me it is never profitable but i didn't listen and i went for further research and behold i was referred to Mrs Alicia Malone who help me to trade and manage my account and believe me i have made a lot from this. i appreciate her so much and i will also use this medium to encourage those who are giving up to give her a try and you will see how great she works.. contact her on
Email; aliciamalone770@gmail.com
WhatsApp:+1 (920) 265-5873
Celia DeBiase
Celia DeBiase
1671631445
I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.
Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!
Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!
Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!
Grier Allison
Grier Allison
1519343124
Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.
Mar Smith
Mar Smith
1496851063
Tim Carlin
Tim Carlin
1495230659
Paul Bridgers
Paul Bridgers
1403448096
Great company and staff!! Thanks for all you did for us and working through the sleet and rain!!!
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