Testimonials

10 thousand Satisfied People and Counting Since 1999

Discover for yourself why Poole’s Plumbing is one of Raleigh’s most respected professional plumbers!

I wish that I had called you years ago.

I wish that I had called you years ago. Every year we got a lot…

Poole’s found and cleared our immediate problem

"We are delighted with Poole’s Plumbing! I know for a fact,…

Definitely trust Poole’s!

I first called Poole's about replacing my aging water heater…

Honest, great communicators and do good work.

Honest, great communicators and do good work. The person who…

It’s after 5pm on Friday…where else would you get a company to install a water heater other than Poole’s Plumbing…

“It's after 5pm on Friday...where else would you get a company…

I always call Poole’s Plumbing.

Installed anti-siphon hose to dishwasher drain as requested…

Cleared all the slow drains

Cleared all the slow drains. Replaced leaking sink faucet with…

I would give them a halo if I could

One of the tub faucets had gotten loose so Poole's Plumbing…

Our experience with Poole’s Plumbing was very positive

“Our under sink (and 40 yr old) plumbing had collapsed while…

All I can say is wow……

“ All I can say is wow…...start to finish I was very impressed…
Alex Spencer
Alex Spencer
1695320279
mich R
mich R
1694037071
Had a new sink and faucet to be installed in a new kitchen cabinet. The Marketing and Sales Coordinator provided a quote in a timely manner. The Service Coordinator worked with my schedule to provide a service time.The Plumbers did a great job in replacing the water pipe connections to the faucet and sink along with the pipe connection to the dishwasher. The replaced PVC drain line and vent under kitchen cabinet
Mike Mazanek
Mike Mazanek
1693502104
Excellent service again - Cory and Chris were very informative and professional. A second time my trust in Poole's was rewarded.
944 Dude
944 Dude
1692639009
We had an intermittent water leak that we had not been able to isolate. Unfortunately, it got much worse on a Friday night and we needed help. Henry with Poole's was very professional and polite. We got the job done quickly and with minimal mess. Will use again.
Maryann Johnson
Maryann Johnson
1692033640
We had a break in our water line that was on our side of the meter so it was our responsibility. Pooles Plumbing was so helpful, Jessica is so knowledgeable, professional, and very kind as well. It was fixed in good time and Keith and his partner were just wonderful. Thank you for quick and thorough action.
Harriet Chen
Harriet Chen
1690318742
We ordered the Tank-less water heater maintenance service -Descaling & Flushing. Mr. Earl performed the excellent service and ran extra miles to check my bathroom's water flow. He detected the possible problems and fixed it. Now, I can enjoy my hot water shower without any interruptions. Thanks! Earl! for your services!
Carolyn Fanjoy
Carolyn Fanjoy
1689283052
I had a problem with a toilet line stopped up. Carrie was so helpful in getting help to me quickly. She also scheduled several more follow-up that needed to be done. She could see how anxious I was about this. and went out f her way to reassure me that they would take care of this problem. Coery came and did a great job. I appreciate all they did for me.
Srinivas Mandala
Srinivas Mandala
1689098381
Quick, reliable and affordable service.
Christina Dendulk
Christina Dendulk
1687295452
We have used Poole's Plumbing for several of our managed properties as well as our residence. Poole's Plumbing staff and technicians are professional and friendly. Highly recommended!
Chris Georgoulias
Chris Georgoulias
1687090146
We had two aging original water heaters, one electric and one direct vent gas that needed replacing. Pooles was one of three places that I got quotes from and their quoting rep, Bill, immediately impressed me with his attention to detail and knowledge of what my options were. Bill took measurements inside and out and talked about the exact process for similar replacements or a switch to tankless. In our case, I decided that it made the most sense to convert to tankless and it was clear that they were pros at doing that conversion. The quote also came in the lowest which was a great bonus, but since this is critical house infrastructure I was weighing the decision more on the expertise exhibited at the quoting stage.When it came time for the install, the techs Henry and Dylan did a fantastic and expert job. They mounted the new unit to the wall, plumbed in a dedicated gas line from the outside meter and very cleanly and neatly plumbed the unit in with our existing water lines and recirculation system. All of the visible hot lines were insulated for efficiency and you can almost not tell we used to have tanks. The before and after photos speak for themselves. They were done in a day and the inspector had no concerns whatsoever. VERY satisfied customer here! Thanks Poole's!
Amy Bonilla
Amy Bonilla
1686576135
I was very impressed with their quote process, price, timeliness of scheduling, arrival time, professionalism, and work. I would recommend them and will use them again.
Betsy Livesay
Betsy Livesay
1686077464
P Graham
P Graham
1686061312
BRYAN BOUCHER
BRYAN BOUCHER
1685563376
Gina Nordin
Gina Nordin
1684280292
Had a wonderful experience with Poole's - helpful, experienced people who did a fantastic job. Thank you!
Adam Taylor
Adam Taylor
1684162177
I was having some issues with my Rinnai water heater, and noticed that on the Poole's Plumbing trucks in front of me in traffic, it said they worked on Rinnai water heaters in particular, so I gave them a call.The two young men they sent were courteous, polite and knew their trade. They cleaned up my old Rinnai and asked me to let them know if the issue persisted, though they seemed confident it wouldn't.So far, so good.I'll be calling these guys back for anything else I run into plumbing-wise.
Donnie Smith
Donnie Smith
1683290248
Professional, friendly and competent. Lived up to their motto "plumbing done right the first time." Thanks.
Robert Welch
Robert Welch
1682525065
We are exceptionally pleased with Poole's Plumbing -- the people and process.From the initial call to Poole's thru the thorough estimate, timely and efficient install, and follow-up to ensure our satisfaction and rebates, we were very impressed with the courtesy and efficiency of all concerned. They offered us the best product and price, as well as the most prompt install to meet our needs. They delivered as advertised and promised.We have continued to use Poole's for new fixtures, outside faucet replacement, etc. and they continue to be prompt, courteous, professional, and helpful with options and insight. Poole's is pour first choice for nay and all plumbing and general service needs,We most definitely recommend Poole's to our friends and family.
Dave
Dave
1682173570
Contacted Poole's Plumbing via their website. Asked for an estimate to replace our hot water tank. Process was simple and easy. Poole's contacted us and provided a solid quote with a good product. Installers were prompt, professional, and completed the job in a timely manner. Great job all around and will use again in the future. As a DIY'r, I am very pleased with price and workmanship.
Amanda B
Amanda B
1682167603
We recently moved to the area and needed a day’s work of plumbing tasks completed from installation of faucets and toilets to replacement of our shut-off valve. It was obvious that when the person came out to do the estimate, we had the right company. From the estimate to the end of the work, we were impressed with the knowledge, skills, and professionalism. We wouldn’t hesitate to use Poole’s again. Thank you!
Rhea Deroian
Rhea Deroian
1682081326
Called Poole’s for a couple issues and they managed to come out and fix everything same day. Both Tim and the entire team were great. Would highly recommend! Thank y’all!
Stephen Andreasen
Stephen Andreasen
1681392015
Got a new hose bib installed that is more centrally located for my wife's garden. They even installed an extra shutoff (at no extra cost) in the crawlspace to prevent it from freezing on the outside during the winter. The team was responsive, professional and reasonably priced. Very happy with their work and will continue to use them for future plumbing projects.
Christopher Allen
Christopher Allen
1680534621
These guys are great. Have used them at my own house and rely on them in emergency situations at work. They're responsive, timely and knowledgeable. Should be your first stop for plumbing needs.
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Sabza Sabza
Sabza Sabza
1681607167
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Celia DeBiase
Celia DeBiase
1671631445
I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.
Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!
Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!
Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!
Grier Allison
Grier Allison
1519343124
Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.
Mar Smith
Mar Smith
1496851063
Tim Carlin
Tim Carlin
1495230659
Paul Bridgers
Paul Bridgers
1403448096
Great company and staff!! Thanks for all you did for us and working through the sleet and rain!!!
Sheila Hunley
Sheila Hunley
1384871090
John Snyder
John Snyder
1383788363
Five star babe , I work here an loving it ! Staff , company an all of my co workers are awesome also !
Scott Seaman
Scott Seaman
1383179362
Joseph Favara
Joseph Favara
1380671819
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