Poole was incredibly accommodating with the very short window of opportunity we had to get the problem resolved. From Cary in the office to Joe at the site, they were highly professional and amazing to deal with. Would never hesitate to call them again.

Thomas butkovich

16:44 08 Mar 23

Very prompt service. The technicians were courteous and thorough. Called Poole’s on a recommendation from a neighbor and am very pleased with the results.

Mike Fox

01:09 08 Mar 23

Had to have my water heater replaced after old one started leaking. Poole's responded quickly and sent a team out. The guys were professional, and the install they did looked good to me - very neat and replaced my old water and gas valves. I'd definitely would recommend them.

Dana Hoffman

21:30 28 Feb 23

Poole's staff worked with me to get a quick turnaround on home visit, estimates and installation of a tankless hot water heater. Very pleased.

Angel Rojas

16:43 28 Feb 23

Great company and excellent service

Karl Bayer

16:04 24 Feb 23

Poole's plumbing was the company who originally installed a water heater in the house when it was built. When it came time to replace the water heater I called a few companies and found Poole's Plumbing had the best price and quickest service. They showed up on-time with a very professional crew. Explained the process to remove and replace the water heater. They clean up and left no mess and explained to me how the water heater worked at the end. If I have any other plumbing requirements in the future they will be my first call. I would highly recommend this company.

Rita Van Duinen

16:52 09 Feb 23

Poole's Plumbing did a fantastic job installing a tankless how water heater! The technicians were very knowledgeable, professional, and personable. I'll be using Poole's again!

John Little

15:39 07 Feb 23

Cheapest of three quotes, selected them and am very satisfied. they arrived on time, installed the hot water heater in 3.5 hours, cleaned up their debris and hauled away the old heater. I will use them in the future if I need a plumber.

MA B

22:29 03 Feb 23

We got an error message on our tankless water heater. After discussing the possible reasons for the message, Poole's was able to send some one out the day after I called . Corrie and John did an excellet job flushing and doing routine maintenance on the system. That was all that was needed. The system is 8 years old but never had the thorough inspection and cleaning that Poole's gave it. They did a wonderful job.

CHARLES EDDINS

05:28 24 Jan 23

I have used Poole's Plumbing for many year's and service has always been exceptional ! I highly recommend them for any of your plumbing needs.Charlie Eddins

Paul Brooks

00:40 18 Jan 23

Called Poole's to repair my Rinnai tankless water heater. The service and professionalism were top notch. They explained up front how the process worked. The technician was knowledgeable and took great care to get us up and running. Thank you!

Steve Kent

20:58 30 Nov 22

We decided to replace our 11 year old gas hot water heater. Pooles Plumbings quote was lower than 3 other companies. They installed the new heater without incident, but we noticed a smell coming from the hot water. The service manager came out, agreed, and replaced the new water heater. We have had no issues since then. They are professional, responsive, and easy to work with. We highly recommend them

Vinetta Bell

14:18 30 Sep 22

Poole's Plumbing performs as the owner claims in television commercials, doing it right the first time. The service advisors were especially patient and kind, given my misunderstanding of the very clear telephone voice mail message which I misunderstood and then misrepresented. Nobody became belligerent or accusatory. Thank you for that. I value their competent, caring, professional manner. Kenny Hogg and his assistant were considerate (they wore foot coverings and greeted me with courtesy and kindness), quickly established a relationship of rapport, respect, and trust, and performed their work in a competent, caring, and considerate manner. I trust them and respect the work that they do. Thanks, Poole's Plumbing. I'll be using your services again and again, God willing.

BetsyJohn Grimes

02:23 31 Aug 22

Great office staff, knowledgeable plumbers, hardworking and dedicated throughout the appointment. Earl is thorough in his assessment of how to fix the problem!

Ellen Harlow

02:08 31 Aug 22

Great experience...professional and good quality! Earl is thorough and thoughtful in his approach to troubleshooting and fixing the problem!

Justin Galton

16:10 26 Aug 22

One of our first times using a plumber in NC, we have been here for ~6 years, and have a newer house. After our first experience w/Poole's Plumbing...we have no desire to look elsewhere for any plumbing needs. Great initial consultation and scheduling appt, extremely friendly, great understanding of what we needed to accomplish, and very quick availability (much better than most). On-time arrival for actual service appt...very friendly and professional staff...cognizant of hourly work and cost to customer(us) and kept us very updated on work-in-progress. End result matched our needs. Fast turnaround on all invoices and explanations of work. Great all-around experience. Why go elsewhere for plumbing needs?! Thank you!

Stephen Irwin

20:23 24 Aug 22

I had four separate tasks. All four were completed within a reasonable time with a plumber who got right on the job. We are very happy with the results. Poole's was recommended by a friend and I will recommend them too.

Ranjit Thomas

16:51 19 Aug 22

Henry and Kai did a good job changing the board and cleaning out the burners of my Rinnai tankless heater.

Raymond Tiffany

05:24 21 Jul 22

Both induviduals who installed my faucet and replaced the drain system were very efficient, personable, and careful. Their fee was very reasonable. I highly recommend Poole's plumbing!

Jyoti Saluja

20:52 15 Jul 22

Vishal Saluja:Crew was great. Punctual , courteous and professional. Poole' s did our plumbing for our new house. We got the free standing installation done. I am also having them come back for additional work.Thank you.

Russell Carter

14:05 15 Jul 22

Jere McKinley

12:20 14 Jul 22

Poole’s provided an excellent service repairing a leaking pipe and a faulty water heater expansion tank. Earl and his assistant provided outstanding customer service, thorough and explained what they were doing. Thank you.

Graham Hausfeld

17:47 08 Jun 22

Jason and Greg did a great job with my water heater replacement/installation! They were very friendly, talked me through everything, and worked quickly. The pricing was very competitive and I would definitely recommend Poole's Plumbing.

Mark S.

12:16 03 Jun 22

We had a very positive experience. They came early, explained what they were doing and answered questions to my satisfaction. I would certainly recommend them to friends and family.

Elaine E

16:15 18 May 22

Amy Mills

13:10 28 Apr 22

On time and the two service men were polite and professional. They did maintenance on my hot water tank. They left my laundry room clean and I would definitely recommend Poole's Plumbing for any of your plumbing needs.

Deepak Voora

16:32 20 Apr 22

Dorothy Weaver

23:12 12 Apr 22

Yesterday I had a new garbage disposal provided by and installed by Poole's Plumbing. The technicians (Henry and Corey) arrived on time, were very polite, and answered all my questions. I am totally pleased with the job they did. I highly recommend Poole's Plumbing.

Patrick Craner

13:23 17 Mar 22

received 3 estimates for replacing water heater in attic. One company was almost twice what Poole's offered and the other was almost as much without the WH. Poole's came on time, put protective film on carpet, and did a Fantastic job within a few hours. Very professional and explained installation and operation. They gave me an estimate just from the photos I sent them and a few other details and were true to their price with NO extra charges.GREAT JOB

Sue Holleman

16:05 01 Mar 22

John Zeiner

16:50 28 Feb 22

As a first-time homebuyer we were quite concerned with a drain backup within our first few days of moving into our home.While we ultimately didn't end up using Poole's given scheduling constraints and the urgent nature of our issue, the other local father-son service they recommend were excellent. We had an extremely positive experience with the other business. I imagine our experience would have been the same with Poole's.I appreciate the professionalism and help they offered in solving our problem.I would highly recommend Poole's as a solution to any plumbing needs!

Kathy Nall

00:17 08 Feb 22

The folks at Poole Plumbing never disappoint. If we have a plumbing need we only call Poole's. They're professional, on time and provide exceptional service.

Donald Robinson

19:01 21 Jan 22

Excellent quality and service.

Robert Foster

17:27 19 Jan 22

The two technicians were amazing! They were punctual, nice and efficient when installing my new hot water heater and flood stop valve. They were transparent and explained things well. They provided excellent service and I would absolutely recommend using Poole's Plumbing, Inc for your plumbing issues and we will be a repeat customer!

Rebecca Thielemann

22:26 21 Dec 21

Bob Johnson

20:21 15 Dec 21

Just had a Rinnai tankless hotwater heater installed. Everyone I dealt with at Poole's(multiple people in the office, estimator, install team, inspection team) all great to work with. All hard working and attention paid to all of the details. Good work for a fair price.

Paul Dolan

17:09 13 Dec 21

From my initial call, to scheduling and addressing the problem, Poole's provided outstanding service.

Peter Pacchiana

19:59 09 Dec 21

Very happy with my conversion to a tankless water heater. They were on time and very professional and I am completely satisfied with the result.

Carla Johnson

16:11 06 Dec 21

It was private and some parking places.

Frank A

15:13 29 Nov 21

Poole's Plumbing has installed my water heater, repaired leaks and changed my PRV on 3 different visits. They are very responsive and provide great quality work. The plumbers that come out are always polite, professional and knowledgeable. They definitely stand behind their work! I know I got a great company for all my plumbings needs and wouldn't want to go anywhere else. I Highly Recommend them, they are AWESOME!

Gregory Richmond

01:49 29 Nov 21

I recently had a water heater replaced by Poole’s and was very impressed and satisfied by their work. The job was coordinated by Sabrina, Julie and Carrie, and the work was performed by Henry and Corey. Henry and Corey did a great job with the install and communicated updates throughout. They also took the time to walk me through the work performed at the completion of the job. Carrie also was great in explaining the inspection process and ensuring all logistics were taken care of.

Wayne Ivey

01:07 29 Nov 21

zach hall (camo)

07:03 15 Nov 21

Yousry Azmy

19:12 13 Nov 21

Efficient, courteous, and good customer service. Pricy, but you get what you pay for. Highly recommended.

Bill Heffelfinger

13:44 13 Nov 21

We awoke to no hot water on a Monday morning. Upon inspection of the water heater we found that it had a leak and that caused the pilot light to go out. Looking a little closer, we also noted the water heater was 18 years old so it seemed like it would need to be replaced.We called Poole's and worked with Carrie to see if we could get a replacement scheduled for that day - knowing this was a long shot considering the current state of affairs with everything taking a long time to get done due to the labor and appliance shortages. Carrie worked with us and got us on the schedule that afternoon. Woohoo!The team showed up as scheduled, verified my findings, and explained what all they would be doing, how long it will likely take, and what we can expect while they were working. They got right to it and about 3 hours later we had a brand new hot water heater installed and doing its job.I'm a bit particular when it comes to doing things of this nature. The crew from Poole's exceed my expectations with the quality of work done.Many thanks to Carrie and the team at Poole's. We'll be using you again.That shower Monday early evening never felt so good! :-)

Linda Clark

01:26 28 Sep 21

Excellent Service 👍

Vasudevan Sankaran

14:33 23 Sep 21

Install sump pump

ellen bennett

14:24 23 Sep 21

The technicians who came were professional, knowledgeable, friendly and solved the problem, all while being in the pouring rain. Very happy with the service!

John Woodyard

09:47 22 Sep 21

Excellent work.

David Morgan

19:20 15 Sep 21

We've used Poole's Plumbing services during the past five years. They're prompt and professional with no surprises. They explain what the issues are supported by pictures, and only fix what needs to be fixed. I'm a big fan of Poole's plumbing and will definitely recommend them to others.

Greg Peterson

15:48 15 Sep 21

I already recommend Poole's Plumbing to my residential real estate clients, so the fantastic personal experience I had was no surprise. The technicians fit me in the same day I called and helped to successfully diagnose and repair a water pressure issue along with a minor toilet repair. Professional, efficient and reasonable, Poole's is my plumber of choice.

Philip Palmeri

13:07 15 Sep 21

Same day service, quick repair, professional servicemen, reasonable price.

Silvia Pahola

00:27 09 Sep 21

The customer service at Poole’s plumbing is exceptional. Quick response time, friendly and professional. As far as I can tell, they did a great job installing my recirculation pump and also did a good job explaining the system to me. I will definitely have them come back in the future.

Thomas of NC

23:56 29 Aug 21

Project 1: Install tankless water heater.Highlight: Recommended by a competitor.We had four companies give us a quote for replacing our natural gas tank water heater with a tankless. One competitor told us that based on the complexity of the install, he would recommend Poole’s Plumbing. And that is who we used. The job consisted of removing the existing natural gas tank water heater, all of it’s venting and sealing all holes where the vent used to be (the old venting was no longer to code). Then installing a direct vent, condensing, non-recirculating new tankless water heater in a new location, installing a condensate pump, and rerouting the plumbing and gas lines to the new location. I would, and have, use them again.Project2: Install hot water recirculation pump in home that does not have a dedicated return line.Workmanship: “They do good work.” –City inspector.Results: From 3 minutes to 3 seconds.Previously, I had a traditional gas tank water heater in my basement. With it, it took 1 minute for hot water to show up at the furthest sink (laundry room) on the main floor and it took 1 minute for hot water to show up at the furthest sink on the top floor (master bath) of my three-story home.When I went tankless I did not want built in recirculation because I was not sure I needed that feature and also because those worked on timers and I would want an on-demand type of recirculation system, i.e. water was not recirculated until a remote is pushed or a motion sensor was activated.After my tankless was installed, the times went from 1 minute to 3 minutes. And these times were independent of each other. When I got hot water in the master bath and immediately went to the laundry room, it still took 3 minutes for hot water to show up there, and vice versa.To make a very long story short, when I contacted the tankless manufacturer about an under sink recirc pump, they said the model tankless I purchased cannot support recirculation. I relayed this information to Poole’s who in turn, without me asking, contacted the tankless manufacturer and got a totally different answer. The manufacturer even recommended a brand of pump to use. Poole’s then contacted the pump manufacturer (again without me asking), reviewed my home’s layout with them and came up with a solution. It consists of a no-timer, remote activated stainless steel flanged pump installed at the water heater, a 2 gallon expansion tank, insulating the hot water pipes where possible, stainless and brass thermal bypass values installed at the laundry room sink and another installed in the master bath, a wireless receiver and two remotes.The results? After pushing the remote button, letting the pump operate and opening the hot water on the faucet, I get hot water at both the laundry room and master bath in 3 seconds. Yes, 3 seconds.Many thanks to Bill and Tim for working with the manufacturers to configure a solution and to Henry and crew for the installation.

Gino Pazzaglini

19:35 17 Aug 21

We have now used Poole's 5 times over the past two years for a variety of plumbing projects, the most recent a toilet installation. From the moment you first call until the moment they leave your home, the people of Poole's are friendly, accommodating, and professional. Highly recommend.

Pamela R

18:48 11 Aug 21

From the time I contacted Pool's Plumbing to schedule a visit to getting the work done, Pool's was such a pleasure to work with! The plumber was excellent, courteous and great customer service. Thank you, again - I will certainly call should I have any further plumbing needs.

David Gaines

13:26 05 Aug 21

Poole's did an excellent job of diagnosing and repairing my Rinnai. They were very communicative throughout the process and answered all my questions thoroughly. I've used two other services; Poole's ranks well above the others.

T C

14:09 03 Aug 21

Prompt and professional, we have used Poole's services for many years and will continue to do so!!!!

Tony

16:32 19 Jul 21

I use Poole’s Plumbing for all my homes plumbing issues. Unclogging a shower drain, leaking faucets,replacing my aging Bradford White water heater and the yearly maintenance. I’ve never been disappointedwith their work. Always knowledgeable, professional and on time, it’s the peace of mind knowing that the issue has been resolved correctly. I highly recommend Poole’s Plumbing.

Chris Kilpatrick

14:03 10 Jul 21

had to have dw removed for counter top work- then had to be reinstalled. company is always quick to respond. Technicians were friendly and professional. Showed up when expected. Definitely glad I found this company!

Linda Ornt

23:11 06 Jul 21

Andy did a great job cleaning our Rinnai hot water heater. Very pleasant young man and quite professional.

Linda Perry

23:07 23 Jun 21

I was very pleased with the professionalism, knowledge and courtesy of the Poole"s employees that I dealt with. A small issue arose and Poole's dealt with the issue very quickly and efficiently. I will definitely recommend Poole's to family and friends.

JSB

21:03 17 Jun 21

We are very satisfied first-time customers of Poole's Plumbing! Andy completed two minor rebuilds at our master bath and guest bath toilets replacing the fill valves, flappers and supply lines with great competence and professionalism. We will definitely be using their services for our future needs.

Wanda Moore

08:47 15 Jun 21

My experience with Poole's Plumbing was by far the best that I have ever had with any plumbing company. I got a same day appointment, and their prices are reasonable. I will definitely be using them again.

Monica Edwards

17:01 02 Jun 21

The new faucet was installed by another plumber and it leaked from day one and unfortunately did not notice it under the sink until it ruined the board under there as well as buckled the linoleum. After a second attempt at fixing this issue,.

Branden Gooch

13:23 01 Jun 21

T. Yilmaz

12:09 27 May 21

It was easy to reach out to them over the phone.It was easy to schedule them to come over for the repair.They were on time and also gave a call before they showed up.They provided me the repair details that have been completed previously.They replied back to my email in a timely manner to provide the invoice.Their team is kind, and professional.The technicians were respectful to my property, and wore shoe covers when they needed to get inside the house.The repair held up so far and I am hoping it stays that way. If not, I got the impression from my interaction with them that they will stand behind the work they completed, and honor the repair warranty.I highly suggest their business.

Otto Breitschwerdt

14:34 19 May 21

I called and got a live person on the phone right away who quickly scheduled the service. Crew arrived on time, repair was executed quickly and in a clean way. Excellent service!

Miiko Reed

14:08 14 May 21

Nathan Bell

23:51 12 May 21

We hired Poole’s to raise the pipes in our basement that we just converted from a tall crawl space. (Poole’s also did the original plumbing for the house, too). They quoted a great price, showed up on time, and the guys who did the work were professional and friendly. They even swept the basement floor when they were done. We are so pleased with the work and would hire them again in a heartbeat!

Dan Edwards

13:09 12 May 21

They installed a new septic garbage disposal and a water line for my refrigerator. They did a great job for a fair price.

B Ashley

13:16 10 May 21

I had a Recirculation pump installed on my tankless hot water heater. Poole's Plumbing did a fantastic job. I felt like their fees were in line with other companies I called and they gave us a military discount. The first man came out to look at the situation and get us a quote and then Sabrina worked with my schedule and was able to get me an install date that was very timely. Henry and Zach came out and installed the pump and did it in about 1/2 the time they estimated it to take, which was awesome. They were very thorough in explaining and installing. I will definitely use them in the future if the need arises.

Elliotte White

20:12 06 May 21

I had six downspouts that feed into black corrugated pipe that were completely stopped up. I called Poole's Plumbing and asked if they could help me and wow! Earl and Jose came out and did a fantastic job. They were so persistent in their work and I am extremely pleased!!

Nick Faber Jr.

11:30 01 May 21

Techs were on time, very professional, had the knowledge and tools to do the job.

Bayard Alcorn

02:30 29 Apr 21

Working with Poole's Plumbing was an excellent experience from beginning to end. I had a sump pump installed and chose Poole's after getting five quotes. The job was completed on time and efficiently. They made sure I was satisfied with the result. I highly recommend Poole's Plumbing.

Kat Hale

14:06 26 Apr 21

This was a maintenance call for cleaning my Tankless Water Heater and the service people were excellent. They went above and beyond in explaining my system to me and even assisted me in setting up the timer so my system isn't running all day and all night.I was referred by a friend who thought Poole's was very good when she had them out and I am pleased that the service was still good a year later.Thank you.

Gordon Bolt

13:24 14 Apr 21

I have been very happy with Poole's plumbing for the Rinnai tankless water heater installation and service. They listened to my specific requests and followed through on a proposal that met my needs. The system has worked great for the first year. Jason just walked me through the annual descale service so I can do it myself next year. They are a professional and friendly company.

Ryan Noble

14:45 09 Apr 21

Worked very hard to diagnose and ultimately replace our tankless water heater. Great responsiveness. Called when they were on their way. Technicians were very friendly and helpful to answer our questions. Will recommend in future!

Andrew Kozak

18:37 08 Apr 21

Pooles did an absolutely outstanding job on a new rinnai tankless. They arrived on time and followed up for the inspection too. I could not have asked for a better job. After the job was over they registered the tankless and they sent me rebate information I was unaware of. They even provided me with all the data about the tankless. Made filling out the forms a breeze

Gail Ingram

12:06 08 Apr 21

Have used Poole's Plumbing twice now over the last few years and have been very satisfied with their service. It took a few less-than-satisfactory jobs with other companies before finding Poole's, but am now happy I have a reliable plumbing contractor to work with!

Sylvia Williams

21:57 05 Apr 21

Poole's did a great job on our faucet repair and water heater replacement. I would definitely use them again. The office was very responsive and organized. All of the employees we encountered were knowledgeable and professional.

Michael Rubin

16:06 02 Apr 21

We had a serious infestation of mites coming from the base of our toilet. Poole's crew had never seen anything like this before, but they were able to get rid of the nest, totally clean out the underside and install a new wax seal (which add been partially eaten through). They were timely snd effective!

Brenda Glover

15:04 26 Mar 21

Honest and reliable.

Dawn Burtt

18:29 10 Mar 21

We had a shower faucet that was difficult to turn off completely. I was able to get an appointment just a few days out. The technician arrived on time, was courteous and professional. Had the problem solved in less than an hour. The shower works like new, with nice water pressure, and easy shut off. Thank you!

Gary Lawrence

19:08 23 Feb 21

Done the jobs ok but did not go above and beyond. A little bit expensive too.

Eric Bostic

19:19 05 Feb 21

We had Poole's install a new tankless water heater at our home. Their price was better than the few other firms I called. The crew arrived on time, explained the process well, and they were very considerate regarding COVID protocols. Would recommend them to anyone.

Christopher Sauerbrei

19:13 20 Jan 21

We needed a 22 year old water heater replaced. I had 3 companies quote a tank water heater and tankless water heater. In both cases, Poole's plumbing was the lowest quote. In fact, we ended up selecting the tankless water heater and the installed quote was about $600 lower than the other two companies. So on price, Poole wins.On availability, from the time to quote to time to install, it was less than a week. Far less time than the other companies quoted. So on timing, Poole wins.On professionalism, all three companies were very professional, so I was very pleased.On installation, Poole did a great job. Finished the job in about 6 hours when I was expecting 8-10 hours. The service techs Henry and Chris wore covers on their shoes in the house, explained the steps that they were going through as they went through them, after installation went through a thorough explanation of how the water heater works, and informed me that they will be back on Friday for the city inspection. On installation, could not have gone any better.On customer service, Julie was superb. Professional, timely, even sent me the Dominion Energy $150 rebate one day later after install.I have stored Poole plumbing in my phone as my go to source for plumbing needs going forward.Job well done!Chris

Jeff MacIver

19:09 09 Jan 21

Solid service.

Shirley Honeycutt

00:17 20 Dec 20

As a driver they unload really fast

Kelley Wekheye

23:40 19 Dec 20

We had Poole's Plumbing install a Rinnai tankless water heater. They were the 3rd company we had provide an estimate for a tankless water heater and the company we ended up selecting. Bill, the estimator, was very thorough in his process, even with determining the best location for the water heater. The estimate provided was the lowest of all 3 companies and seemed the most reasonable. The estimate provided was detailed and comprehensive. Once we decided to move forward with the work, Poole's was able to fit us in the very next day. We were very grateful as we had been without hot water for 2 weeks by that point. The team arrived the very next morning. Henry was very polite and had a calm demeanor. He explained in detail the process and was patient to wait until we were finished using water before cutting it off. He assisted in providing a better solution for wiring that was needed that would not disrupt the integrity of the exterior of our home. Part of the drywall in the lower part of our house had to be cut into for some wiring. The person who did the wiring was nice enough to write down the supplies (and costs) of items needed to fix the drywall and detailed how we could do it ourself. After everything was completed, Henry took the time to walk us through everything that was done, including recommending flushing the water hear annually and showing us how we could do it ourself. We really appreciated this extra step, considering it had already been a long day for the team in completing the installation. I would highly recommend this business!

MZGLORY REEVES

14:48 16 Nov 20

Brian Yamamoto

04:27 08 Nov 20

On time and did really nice work in a tough situation.

K Tucker

15:21 10 Sep 20

We hired Poole's Plumbing for their Hydro-Jetting service to clear some landscape drain lines that run from our gutters. The service cost is pretty steep ($375 for the first hour), but it's using specialized equipment so I was fine with it. The initial contact with the business is very professional with Carrie in the office. The first crew came out to work on our issue and were on time and professional and friendly. Unfortunately, we still had an issue that we found existed after they left. However, this is where Poole's shined. When I called back to say that I needed them back out, Carrie informed me that typically would cost another service call, at a somewhat discounted rate, since it's a non-warrantied item. I wasn't thrilled with that, but I needed it done and they're one of the few companies I can find to do it. She scheduled Tim, the service manager, to come out with another crew. They came back out today, again on time, and worked diligently for the entire time to fully resolve our issue. At the end, Tim indicated we wouldn't be charged for this 2nd visit. This is good business and will get me to call Poole's again the next time I need work done. They recognized an issue wasn't resolved properly the first visit and didn't make me foot the bill. Outstanding customer service from start to finish.

Freda Brittain

20:13 03 Sep 20

Great company! Very pleased with quality of repair and expertise of employees.

Woody Johnson

11:22 03 Sep 20

Called and spoke with woman on the phone she answered all of me and my fiance questions about a certain inquiry. Thanks poole keep up the great work

Cait Gorevin

19:58 27 Aug 20

Henry and Tom came out to our house Sunday for an emergency call and were amazing. We have to have further work done in a month or so and when we do, I'll be calling here to schedule.Edited 08.27: Henry and Andy came out this morning to complete the work I mentioned above and they did the work of champions. They busted their butts in the hot sun to break up concrete underneath our house and get new, unbroken piping laid down and were polite, on-time, and amazing to work with. Still really pleased with my choice to use this company. Additionally, Hayley and Carrie in the office are both lovely to work with when scheduling services.

Next Reviews

Poole's Plumbing

4.4

Based on 20 reviews

See all reviews Write a review

Celia DeBiase

14:04 21 Dec 22

I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.

Jan Jackson Yates

19:45 11 Jun 20

Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!

Chris Kilpatrick

19:59 30 Jan 20

Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!

Judy Gunter Baumbach

19:18 28 Feb 19

Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!

Grier Allison

23:45 22 Feb 18

Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.

Mar Smith

15:57 07 Jun 17

Tim Carlin

21:50 19 May 17

Paul Bridgers

14:41 22 Jun 14

Kimberly Sanders Gwynn

20:00 17 Mar 14

Great company and staff!! Thanks for all you did for us and working through the sleet and rain!!!

Anita Morris Stancil

15:42 15 Jan 14

Sheila Hunley