Excellent service from start to finish. The installers were professional, courteous, and very accommodating. There was a communication mix-up about the toilet model, but they stopped and contacted the office to confirm rather than installing the wrong one. Once the issue was clarified, they arranged to have the correct dual-flush toilet brought directly from the warehouse and completed the replacement properly. They were patient and made sure the job was done right. I really appreciated their attitude and willingness to make things right. Great work and great customer service. I would definitely recommend them!

Andrew at Poole's fixed our issue of lack of hot water in 3rd floor shower. We had talked to 2 other plumbers about the issue of not getting reliable hot water in attic shower from tankless water heater. They did not solve our problem. Andrew figured out that we needed to adjust the flow restrictor on the shower head as the flow rate was too low to ignite water heater burner. He fixed our issue quickly and inexpensively with a minimum of fuss. My husband is back to enjoying long, hot showers. Will definitely be using Poole's again for our future plumbing needs.

Lost plumbing service after one of the water pipe/shut-off valves under my kitchen sink broke off in an accident. Poole's Plumbing came on the same day I called and fixed it. Will call them again if the need arises.

Poole’s did a great job replacing the old cast iron pipe that cracked. Arrived on time and completed the service in less than 2 hours.

Henry and Cody replaced my hot water heater. They did exceptional work. They arrived on time and were very professional and polite. They gave me helpful hints on the upkeep of my new hot watered heater.

We’ve had a tankless heater for 10 years and learned more yesterday from Henry than we ever were told when the house was built. Of importance, Henry got our issue diagnosed and hopefully working long enough for the needed repair part to arrive. Very helpful and competent.

I am extremely happy with the plumbing work recently done on one of my bath faucets. The plumber was punctual, courteous and professional. He did a fantastic job and I would highly recommend this company to anyone and will certainly call them again if need be in the future!

5 Stars! Poole’s Plumbing was a pleasure to work with. Jason did a fantastic job helping coordinate and schedule service on very short notice, and Andrew was outstanding. He was professional, knowledgeable, and someone I immediately felt I could trust. He took the time to explain the issue, offered thoughtful recommendations, and completed the work efficiently and seamlessly. From the initial call through completion of the job, the entire team was responsive, professional, and easy to work with. It’s refreshing to find a company that combines great customer service with quality workmanship. I highly recommend Poole’s Plumbing.

The guys did a great job removing our old toilet and installing a new one. They were friendly and professional and left everything clean.

After having my tankless water heater serviced by another company for the same recurring issue, I decided to try this company since they specialize in Rinnai. Sure enough, they diagnosed the actual problem right away and even had the replacement part on the truck — no second visit needed. Henry and Luis were professional, courteous, and arrived on time, which I really appreciated. I’ll be using them for all my plumbing needs going forward and am confident recommending them to anyone. Thank you! 🙏