Customer Service Reviews
Yesterday, Josh and his assistant returned to our home to reinstall our powder room toilet after the flooring finally dried out from a leaking wax seal. In doing so they went far beyond the minimum requirements by installing shims at the base to stop the toilet from rocking, the root cause of the leak. They also caulked between the base of the bowl and the floor. The experience was especially reassuring, considering that Josh’s explanation as to the cause of the leak was a reflection of my own.
– Howard (Raleigh Homeowner)
“At Habitat for Humanity we absolutely love Pooles Plumbing!! They offer high quality plumbing work at an affordable price. They are always on schedule, pass their inspections and stand by their work! Each job is confirmed by their great office personnel and they always help if we get into a pinch! Their crews are professional and always leave the site tidy! In this economy, they have risen above and that truly says a lot about their company leadership. I highly recommend using Pooles if you want a plumbing job well done!!”
– Karey Liptok – Director of Construction
“It has been my pleasure to work with Poole’s Plumbing for since 2004. They have proven themselves time and again to be detail & quality oriented, conscientious and reasonably priced. I believe their corporate philosophy flows naturally from the owner, Robert (Bob) Poole, who has always made himself available to me & my staff to answer questions, to provide information on products and services, and to resolve any challenges or disputes that occur on the complex and challenging projects that we have faced together. I look forward to continuing to work with them to maintain & improve the quality and performance of the new homes and remodel/addition projects that we will surely encounter in the future.”
– Richard Glass, President
“Tank-less hot water heater was installed and old tank was removed. Excellent service from first home visit for estimate to final visit for approval by town inspector. Installation was done the next day in about 5 hours. All employees involved were friendly, courteous, knowledgeable, and efficient. The project came in at the estimated cost which was also the low bid. “
– Sincerely, – John G.
Would you recommend Poole’s Plumbing, Inc. to a friend or colleague? Yes
Describe Your Experience with Poole’s Plumbing, Inc.:
Everyone was very professional and courteous. When I received a call after we emailed for a quote, the initial contact was a very sweet, capable and polite women. Jeff installed our new gas line and we found his professionalism refreshing. Seemed very happy to work in our home and appreciated our business.