“ All I can say is wow……start to finish I was very impressed with Poole’s level of professionalism, responsiveness, and workmanship.
Our water heater went out on a Wednesday evening and we called Thursday morning to talk to someone about our options. We had an idea of what we wanted but needed to get a better idea of the cost to upgrade from what we had (a traditional water heater) to a hybrid model. I called at 7:30 and the phone was answered by a real live person (not an annoying phone tree), and she put the estimator on the phone to talk options. My husband and I considered everything overnight and he called Friday morning to see when they would be able to do a formal estimate. Within hours Scott was at our house to do a formal estimate and see if the taller water heater would fit in our crawl space. We were amazed that they could get to our house on Friday, and that as soon as Monday we could have hot water again.
Install – our appointment was set for Monday after Noon but the install guys called at 11:30 to see if they could come early (??when does that ever happen??). Both Joe and Jamie were great – very professional and hard working. They arrived and got down to business and everything seemed to happen seamlessly. Once the unit was installed, almost as if ‘on cue,’ the electrician arrived and just like that we had hot water again.
Overall I am very impressed with Poole’s level of customer service – other contractors should take lessons. Like I said above, Start to finish the experience was great…..if you have to get a new water heater or have plumbing needs call Poole’s!
On a side note, my neighbor’s mother was out in her son’s side yard trying to get rid (unsuccessfully) of some bamboo. The door to our crawl space is near his side yard, and when Joe saw her struggling he didn’t hesitate to help. Such a nice thing to do.”
– Christina – Raleigh Homeowner