I couldn’t be happier with the service we received from Poole’s Plumbing, and especially from Harry, who was truly exceptional. From the moment they arrived, Harry brought professionalism, warmth, and genuine care for making sure everything in our home was working the way it should.

Our problem was not straightforward and hard to diagnose, and related to both pressure and temperature, in part of the house, and we have tankless system. He took the time to understand our concerns, explained everything clearly, and made us feel completely confident throughout the process. What stood out most was his patience, his attention to detail, and his true rare knowledge. It’s rare to meet someone who combines skill, honesty, and kindness so naturally.

Everything is running smoothly now, and we feel a tremendous sense of relief knowing the job was done right. Having a technician like Harry (and also his colleague!) - dependable, thoughtful, and truly committed to helping - makes all the difference.

I highly recommend Poole’s Plumbing, and I’m especially grateful to Harry for his exceptional service. We’ll definitely be calling them again whenever we need help.

Thank you, Dylan for your service yesterday. Overall, I've been very satisfied with the service by Poole's Plumbing and highly recommend their team. For example, they installed all of the plumbing in my home approximately 6 years ago and have provided routine maintenance since then such as replacing flappers, draining/cleaning the tankless water heater, and helping me trouble shoot minor issues as they arise.

Really had a great experience with Pooles. Henry is an excellent service tech who communicated well, was on time and very helpful.Definitely will use again.

Excellent service, great communication, and very prompt with scheduling our water heater replacement.

We've been using Poole's Plumbing since 2022 when they helped us out in an emergency. Little did we know that we would learn how professional, knowledgeable & reliable their employees are. Especially Earl. We also rquest and recommend Earl for plumbing needs.

this was such a great experience. The service tech was professional and very knowledgeable. Fast and friendly service every time. We really appreciated him fixing the main problem, especially when 3 other plumbing companies just passed up on fixing the real issue.
We will definitely call on Poole's Plumbing again in the future!

Henry and Andrew were pros. They did a great job installing our tankless water heater. You can tell they put their heart into what they do. They didn’t just do their job — they genuinely love it.
Heads up also to Jessica — when she learned that we hadn’t had hot water for a week, she was kind enough to adjust the schedule for the water heater installation. We truly appreciate it. Also, thanks to Bill, who provided straightforward answers to my questions before the installation.

Prompt and courteous service,I would recommend, and will use their services again

Poole's Plumbing (PPI) came out and completed a first time intallation of our 2 Aquor Hot+Cold outside faucets. John & Chris did a great job without any flaws. PPi was very reponsive and quicker than we expected. Will definitely be calling them for future plumbing needs. We are very happy!!!

City of Raleigh refused to come out to inspect a leak that was soaking my lawn with waste water. Since it was in my yard and not puddling in the street, they said it was my problem and told me to call a plumber. My friend recommended Poole's.
I cannot say enough about how helpful and kind these folks are! From the on-call technician, Joe, to Supervisor Tim Carlin (aka: Superhero), who stayed on City of Raleigh for a WEEK until he got them to come out and repair the leak on their main line. In the midst of it all, I had to leave town and Tim assured me he would see it through. He even stayed in touch with my HOA president with updates. KUDOS to this team!
I will never use another plumbing service. Thank you, Poole's!!

most time it is very good to listen to your instinct, after i failed several times trying to trade on my own many told me it is never profitable but i didn't listen and i went for further research and behold i was referred to Mrs Alicia Malone who help me to trade and manage my account and believe me i have made a lot from this. i appreciate her so much and i will also use this medium to encourage those who are giving up to give her a try and you will see how great she works.. contact her on
Email; aliciamalone770@gmail.com
WhatsApp:+1 (920) 265-5873

I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.

Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!

Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!

Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.