Testimonials
10 thousand Satisfied People and Counting Since 1999
Discover for yourself why Poole’s Plumbing is one of Raleigh’s most respected professional plumbers!
Betsy Livesay
1686077464
P Graham
1686061312
BRYAN BOUCHER
1685563376
Gina Nordin
1684280292
Had a wonderful experience with Poole's - helpful, experienced people who did a fantastic job. Thank you!
Adam Taylor
1684162177
I was having some issues with my Rinnai water heater, and noticed that on the Poole's Plumbing trucks in front of me in traffic, it said they worked on Rinnai water heaters in particular, so I gave them a call.The two young men they sent were courteous, polite and knew their trade. They cleaned up my old Rinnai and asked me to let them know if the issue persisted, though they seemed confident it wouldn't.So far, so good.I'll be calling these guys back for anything else I run into plumbing-wise.
Donnie Smith
1683290248
Professional, friendly and competent. Lived up to their motto "plumbing done right the first time." Thanks.
Robert Welch
1682525065
We are exceptionally pleased with Poole's Plumbing -- the people and process.From the initial call to Poole's thru the thorough estimate, timely and efficient install, and follow-up to ensure our satisfaction and rebates, we were very impressed with the courtesy and efficiency of all concerned. They offered us the best product and price, as well as the most prompt install to meet our needs. They delivered as advertised and promised.We have continued to use Poole's for new fixtures, outside faucet replacement, etc. and they continue to be prompt, courteous, professional, and helpful with options and insight. Poole's is pour first choice for nay and all plumbing and general service needs,We most definitely recommend Poole's to our friends and family.
Dave
1682173570
Contacted Poole's Plumbing via their website. Asked for an estimate to replace our hot water tank. Process was simple and easy. Poole's contacted us and provided a solid quote with a good product. Installers were prompt, professional, and completed the job in a timely manner. Great job all around and will use again in the future. As a DIY'r, I am very pleased with price and workmanship.
Amanda B
1682167603
We recently moved to the area and needed a day’s work of plumbing tasks completed from installation of faucets and toilets to replacement of our shut-off valve. It was obvious that when the person came out to do the estimate, we had the right company. From the estimate to the end of the work, we were impressed with the knowledge, skills, and professionalism. We wouldn’t hesitate to use Poole’s again. Thank you!
Rhea Deroian
1682081326
Called Poole’s for a couple issues and they managed to come out and fix everything same day. Both Tim and the entire team were great. Would highly recommend! Thank y’all!
Stephen Andreasen
1681392015
Got a new hose bib installed that is more centrally located for my wife's garden. They even installed an extra shutoff (at no extra cost) in the crawlspace to prevent it from freezing on the outside during the winter. The team was responsive, professional and reasonably priced. Very happy with their work and will continue to use them for future plumbing projects.
Christopher Allen
1680534621
These guys are great. Have used them at my own house and rely on them in emergency situations at work. They're responsive, timely and knowledgeable. Should be your first stop for plumbing needs.
Alan Sheinman
1680223390
Poole was incredibly accommodating with the very short window of opportunity we had to get the problem resolved. From Cary in the office to Joe at the site, they were highly professional and amazing to deal with. Would never hesitate to call them again.
Thomas butkovich
1678293856
Very prompt service. The technicians were courteous and thorough. Called Poole’s on a recommendation from a neighbor and am very pleased with the results.
Mike Fox
1678237758
Had to have my water heater replaced after old one started leaking. Poole's responded quickly and sent a team out. The guys were professional, and the install they did looked good to me - very neat and replaced my old water and gas valves. I'd definitely would recommend them.
Dana Hoffman
1677619841
Poole's staff worked with me to get a quick turnaround on home visit, estimates and installation of a tankless hot water heater. Very pleased.
Angel Rojas
1677602604
Great company and excellent service
Karl Bayer
1677254697
Poole's plumbing was the company who originally installed a water heater in the house when it was built. When it came time to replace the water heater I called a few companies and found Poole's Plumbing had the best price and quickest service. They showed up on-time with a very professional crew. Explained the process to remove and replace the water heater. They clean up and left no mess and explained to me how the water heater worked at the end. If I have any other plumbing requirements in the future they will be my first call. I would highly recommend this company.
Rita Van Duinen
1675961547
Poole's Plumbing did a fantastic job installing a tankless how water heater! The technicians were very knowledgeable, professional, and personable. I'll be using Poole's again!
John Little
1675784383
Cheapest of three quotes, selected them and am very satisfied. they arrived on time, installed the hot water heater in 3.5 hours, cleaned up their debris and hauled away the old heater. I will use them in the future if I need a plumber.
MA B
1675463341
We got an error message on our tankless water heater. After discussing the possible reasons for the message, Poole's was able to send some one out the day after I called . Corrie and John did an excellet job flushing and doing routine maintenance on the system. That was all that was needed. The system is 8 years old but never had the thorough inspection and cleaning that Poole's gave it. They did a wonderful job.
CHARLES EDDINS
1674538102
I have used Poole's Plumbing for many year's and service has always been exceptional ! I highly recommend them for any of your plumbing needs.Charlie Eddins
Paul Brooks
1674002449
Called Poole's to repair my Rinnai tankless water heater. The service and professionalism were top notch. They explained up front how the process worked. The technician was knowledgeable and took great care to get us up and running. Thank you!
Steve Kent
1669841918
We decided to replace our 11 year old gas hot water heater. Pooles Plumbings quote was lower than 3 other companies. They installed the new heater without incident, but we noticed a smell coming from the hot water. The service manager came out, agreed, and replaced the new water heater. We have had no issues since then. They are professional, responsive, and easy to work with. We highly recommend them
Vinetta Bell
1664547529
Poole's Plumbing performs as the owner claims in television commercials, doing it right the first time. The service advisors were especially patient and kind, given my misunderstanding of the very clear telephone voice mail message which I misunderstood and then misrepresented. Nobody became belligerent or accusatory. Thank you for that. I value their competent, caring, professional manner. Kenny Hogg and his assistant were considerate (they wore foot coverings and greeted me with courtesy and kindness), quickly established a relationship of rapport, respect, and trust, and performed their work in a competent, caring, and considerate manner. I trust them and respect the work that they do. Thanks, Poole's Plumbing. I'll be using your services again and again, God willing.
Sabza Sabza
1681607167
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Celia DeBiase
1671631445
I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.
Jan Jackson Yates
1591904700
Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!
Chris Kilpatrick
1580414373
Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!
Judy Gunter Baumbach
1551381517
Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!
Grier Allison
1519343124
Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.
Mar Smith
1496851063
Tim Carlin
1495230659
Paul Bridgers
1403448096
Kimberly Sanders Gwynn
1395086434
Great company and staff!! Thanks for all you did for us and working through the sleet and rain!!!
Anita Morris Stancil
1389800529
Sheila Hunley
1384871090
John Snyder
1383788363
Linwood Jermain Jones
1383409671
Five star babe , I work here an loving it ! Staff , company an all of my co workers are awesome also !
Scott Seaman
1383179362
Joseph Favara
1380671819
Randy Hill
1375395548
Lisa Wise Herndon
1372254514
