Testimonials

10 thousand Satisfied People and Counting Since 1999

Discover for yourself why Poole’s Plumbing is one of Raleigh’s most respected professional plumbers!

Problems addressed and solutions offered

“I had the following plumbing issues: - Hot water heater…

No better choice

“Very helpful. Always on time. Very professional. Always…

Poole’s plumbing saves my day and probably my home

“Woke up on a recent Saturday morning to water running. Could…

Top Notch Organization

"An exceptional organization. Larry and Tom arrived at my home…

Great solutions using a great product!

Poole's was the only quote out of three I received for a tankless…

Very pleased with people and service

I had used Poole's Plumbing in the past to replace old faucet…

I have HOT Water

I asked Poole's Plumbing to come out and see how I can get…

Gary & Kevin did an excellent job with the plumbing repairs

“Just wanted to say that Gary & Kevin did an excellent job…

I will definitely use their services for future plumbing projects

“Showed up to do the wok a promised. I was fully informed…

Great Experience!

I needed to replace my water heater, so i called Poole's and…
Poole's Plumbing
Excellent
4.8
Based on 240 reviews
review us on
Janie Sutton
Janie Sutton
We called on Thursday due to a leaky toilet. She told us someone would be there Friday afternoon! Sure enough, they called at 12:30 and said they were on their way. They completed the job quickly, did a great job, were very polite and the price was reasonable. A week later, still no leaks! Great job!
Deepak Nair
Deepak Nair
Just had a great experience with Poole’s Plumbing…our water heater was not heating the water enough and we called them on Saturday, they came on Sunday morning and fixed the issues in minutes at no charge. We appreciate the kindness and expertise!
Jen Mahlum
Jen Mahlum
I highly recommend Poole’s Plumbing! They have replaced my water heater, fixed a broken pipe, fixed broken valves under my sink and replaced pipes so my outdoor faucet worked. Each and every time they were outstanding and most importantly very fairly priced! For all of the experiences, it was the first time repairs came in far under what I expected. This last visit, Henry and John were particularly great, Henry inspected all of our toilets to make sure there wasn’t any water leak, because when they looked at the water meter it was moving slightly when the water had been turned off. He went above and beyond. The office staff is great also, very courteous and responsive and make sure to get you what you need.
Maria Eapen
Maria Eapen
Process of installation of a water heater went smoothly from the estimate, to scheduling a date and time to the installation.
Response from the owner: Hi Maria,Thank you for taking the time to share your experience with us! We're delighted to hear that the installation of your water heater went smoothly and that you were satisfied with our service from start to finish. Our team strives to provide seamless and efficient service, and your feedback is greatly appreciated.If you have any further questions or need assistance in the future, please don't hesitate to reach out.Best regards, Poole's Plumbing
Lisa Strong
Lisa Strong
Poole's Plumbing recently replaced our faucet in our bathroom. They navigated receiving the wrong handles and were able to quickly get the correct handles for our faucet. Joey and Dylan and Nick were amazing and did the job perfectly. Jessica and Tim were invaluable in scheduling this service and getting the correct handles. As a long time customer of Poole's Plumbing, I can honestly say I do not want to go anywhere else. Earl has come several times over the years for different needs and always exceeds our expectations. They have always performed amazing work and this was no different. Thank you so much to Poole's Plumbing and all their great employees!
Response from the owner: Hi Lisa,Thank you for your wonderful review and for being a loyal customer! We're delighted to hear about your positive experience with our team. Joey, Dylan, Nick, Jessica, and Tim are all valued members of our staff, and we're glad they could resolve the issue with the handles efficiently. It's great to know that Earl and the rest of our team have consistently exceeded your expectations over the years. Your kind words mean a lot to us, and we're always here to help with any future needs.Best regards,Poole's Plumbing
Lynn S
Lynn S
Had a problem with our tankless water heater. Poole's was able to get to us the same day. The employees were very professional, and were able to diagnose and correct the problem promptly and at a reasonable cost
Response from the owner: Hi Lynn,Thank you for your review! We're pleased to hear that we could assist you with your tankless water heater on the same day. Our team strives to provide professional and prompt service at a reasonable cost, and we're glad we met your expectations. If you need any further assistance, please don't hesitate to contact us.Best,Poole's Plumbing
Melody Adams
Melody Adams
Pooles Plumbing I recommend highly. Not only are they fair in their prices they provide on time high quality work. After going through a traumatic time the last 14 months after large tree destroyed my home. I had just moved back home and within a month started with backups from sewer line into home. After 2 very large quotes one over $10,000, 2nd over 6000.00, they did for almost half the $6,000. Excellent customer service, they were so honest, gave me different choices. On a woman who is on a very fixed income, they were a lifesaver for me.
Response from the owner: Hi Melody,Thank you for your heartfelt review and for recommending us so highly. We're truly sorry to hear about the difficult time you've had over the past 14 months. It means a lot to us that we could provide you with honest and affordable service during such a challenging period. We're glad we could help you get back to enjoying your home. If you need anything in the future, please don't hesitate to reach out.Warm regards,Poole's Plumbing
Cecelia Mitchell
Cecelia Mitchell
Dennis Wallace
Dennis Wallace
Had a shower issue on the Sunday before Memorial Day. Called Poole's on Tuesday, got an appointment for the next day. Ethan and Chris arrived early, got the work done quickly and exactly on the quoted price. New faucet looks and works great. Quick service, excellent work, reasonable price. We highly recommend Poole's and won't hesitate to call them again.
Response from the owner: Hi Dennis,Thank you for sharing your experience! We're glad we could assist you promptly, especially around a busy holiday. It's great to hear that Ethan and Chris provided quick, excellent service and that you're happy with your new faucet. We appreciate your recommendation and look forward to helping you again in the future.Best regards,Poole's Plumbing
Gregg McPherson
Gregg McPherson
Excellent service. Timely and fair value.
Response from the owner: Hi Gregg,Thank you for taking the time to leave us a review! We're delighted to hear that you found our service excellent, timely, and fairly priced. We appreciate your feedback and your business. If there's anything else we can assist you with, please let us know.
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Poole's Plumbing
Great
4.0
Based on 12 reviews
review us on
most time it is very good to listen to your instinct, after i failed several times trying to trade on my own many told me it is never profitable but i didn't listen and i went for further research and behold i was referred to Mrs Alicia Malone who help me to trade and manage my account and believe me i have made a lot from this. i appreciate her so much and i will also use this medium to encourage those who are giving up to give her a try and you will see how great she works.. contact her on
Email; aliciamalone770@gmail.com
WhatsApp:+1 (920) 265-5873
I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.
Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!
Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!
Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!
Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.
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