Customer Service Reviews
“Noticed leaking toilet on my way out the door to work at 6am on a Friday. Not sure I could get someone out the same day and worried about going into the weekend. I left messages at 3 places – none called me back. Poole’s Plumbing answered the phone at 7am and scheduled me for that morning.
The repairman called to let me know he was on his way. He arrived when he said he would, quickly diagnosed my problem and let me know what the cost would be. The repair was made quickly and professionally. He cleaned up after himself. The cost was reasonable.
I was extremely happy with the service I received and would definitely recommend them and use them again!”
– Jan – Raleigh Homeowner
“Called Poole’s Plumbing about replacing the main water line from the meter to under our house. They had someone come out the next morning to give us an estimate. We accepted their offer & a crew came out two days later. They were there at the promised time & were finished in less than two hours!!! Great price, great service, very friendly & professional and we would definitely choose this company again. Highly recommend this company. When the Wake Co inspector came out to approve the work he told me everything was PERFECT!!! Couldn’t ask for anything more!”
– Jeanne M – Apex main water line replacement
“I thought the job went well. They arrived on time and immediately went to work. I had the faucet and they installed it perfectly. They had to cut a hole in the adjoining bedroom but I knew that was going to happen. What surprised me was where they did the cutting of the drywall and piping there was no debris. My carpet and surrounding furniture were spotless. The pricing was very good. I had other estimates going from $250 to $800 for the same job. The plumber who estimated $250 never got back to me after 3 tries so I went elsewhere. I went to the home show on Sept. 28 and Poole’s was there, I spoke to the gentlemen and they gave me the price. The original price was $330 but I used a coupon for $25 they had posted. I have already gotten estimates for two more jobs for them to do. So far I am very happy with them.
– Carol C – Raleigh Home Owner
“Tom and Joe were excellent. They were well prepared, knowledgeable, and informed me of how things would proceed. There were no surprises. Tom was kind enough to wait while I looked up and printed the Angie’s List coupon. The last time I called a plumber it went nothing like this visit. Tom and Joe restored my confidence in being treated fairly by plumbers.”
– Brenda M – Raleigh Home Owner
“We needed a toilet installed quickly. We called Poole’s Plumbing, spoke with the nicest CSR, scheduled the appt and the next day it was done. The guys that did the install were nice, fast, and prompt. A salesman even followed up with us to make sure we were satisfied with all, which we most certainly were. Definitely a company to use and be able to trust. Prompt, courteous, affordable and fast makes Poole’s Plumbing a no-brainer.”
“Had a clogged drain that was flooding the basement. Set up an appointment for the afternoon. The guys called and got there early. Very courteous, and thorough. Highly recommend Poole’s.
– Mick W.
“I made an appointment and they came on time, did a great job, and explained everything that they were doing. They made sure that everything was approved by me. They left everything clean. I hope I don’t have to, but I will call them again when I need a plumber.”
“I had to get my kitchen faucet handle replaced as well as my bath room showeer fixtures replaced. Poole’s was on time, professional even took their shoes off at the door. I would recommend Pooles in a heartbeat. Great job.”
– Cristi H.
“I was very pleased with Poole’s Plumbing. They were on time and very knowledgeable about what they were doing. The price was reasonable and there were no hidden charges. The guys were very nice and cleaned up after the job. I was very satisfied with the work done and would recommend them to anyone who needs a plumber.”
– Anne R.
“Very happy with the service I got with Poole’s Plumbing. There prices were competitive and the service techs were impressive. For anyone looking for a hassle free plumber, call Poole’s.”
– Bill D.