I have used Poole's plumbing for installation of our tankless water heater, and later for its maintenance and repair. The water heater later failed on a Saturday morning over a holiday weekend. The on-call technician quickly responded and had the system up and running by the afternoon.Most recently, Poole Plumbing installed a toilet and replaced a broken faucet in my laundry room. Again, they did a great job.I find them to be very responsive and professional with reasonable pricing for the services. They are my plumber of choice!

Pam Thompson

1698339687

Main drain line blocked. Sent someone same day. Quoted rate on phone. Asked pertinent questions so they understood issue and brought the jetter and camera. Professional & friendly.

Gary Spodnick

1697806235

Corey and Chris were awesome! They were on time, answered my questions clearly, and were very thorough in their work. Thanks for doing a great job.

Edward Stevens

1697641165

Prompt, pleasant and competent. I recommend Poole Plumbing and will use them exclusively in the future.

Kaitlyn M

1697567382

I had a great experience with Poole's plumbing when they came to replace the gas pipe connecting my house to the meter. They were on time, had fair pricing, and were extremely professional. Bill, Henry, Cody, and Dylan worked together from giving me a free estimate, installing the pipe, and then meeting the city inspector all in a timely fashion. Makayla and Jessica were extremely helpful on the phone with scheduling and questions about billing and my quote. I cannot recommend this company enough!!

Not Available

1697054395

Keith removed my old toilet and put in the new one in less than an hour. Looks great! I recommend Poole's plumbing to all my friends! They use them now too! I can't say enough about how professional and responsive the whole team is, from my call to the service! Great job guys!

William M Lewis

1696166887

There staff are very professional and not trying to sell you things you do not need. They diagnose the problem and give you various options to take care of it.

Alex Spencer

1695320279

mich R

1694037071

Had a new sink and faucet to be installed in a new kitchen cabinet. The Marketing and Sales Coordinator provided a quote in a timely manner. The Service Coordinator worked with my schedule to provide a service time.The Plumbers did a great job in replacing the water pipe connections to the faucet and sink along with the pipe connection to the dishwasher. The replaced PVC drain line and vent under kitchen cabinet

Mike Mazanek

1693502104

Excellent service again - Cory and Chris were very informative and professional. A second time my trust in Poole's was rewarded.

944 Dude

1692639009

We had an intermittent water leak that we had not been able to isolate. Unfortunately, it got much worse on a Friday night and we needed help. Henry with Poole's was very professional and polite. We got the job done quickly and with minimal mess. Will use again.

Maryann Johnson

1692033640

We had a break in our water line that was on our side of the meter so it was our responsibility. Pooles Plumbing was so helpful, Jessica is so knowledgeable, professional, and very kind as well. It was fixed in good time and Keith and his partner were just wonderful. Thank you for quick and thorough action.

Harriet Chen

1690318742

We ordered the Tank-less water heater maintenance service -Descaling & Flushing. Mr. Earl performed the excellent service and ran extra miles to check my bathroom's water flow. He detected the possible problems and fixed it. Now, I can enjoy my hot water shower without any interruptions. Thanks! Earl! for your services!

Carolyn Fanjoy

1689283052

I had a problem with a toilet line stopped up. Carrie was so helpful in getting help to me quickly. She also scheduled several more follow-up that needed to be done. She could see how anxious I was about this. and went out f her way to reassure me that they would take care of this problem. Coery came and did a great job. I appreciate all they did for me.

Srinivas Mandala

1689098381

Quick, reliable and affordable service.

Christina Dendulk

1687295452

We have used Poole's Plumbing for several of our managed properties as well as our residence. Poole's Plumbing staff and technicians are professional and friendly. Highly recommended!

Chris Georgoulias

1687090146

We had two aging original water heaters, one electric and one direct vent gas that needed replacing. Pooles was one of three places that I got quotes from and their quoting rep, Bill, immediately impressed me with his attention to detail and knowledge of what my options were. Bill took measurements inside and out and talked about the exact process for similar replacements or a switch to tankless. In our case, I decided that it made the most sense to convert to tankless and it was clear that they were pros at doing that conversion. The quote also came in the lowest which was a great bonus, but since this is critical house infrastructure I was weighing the decision more on the expertise exhibited at the quoting stage.When it came time for the install, the techs Henry and Dylan did a fantastic and expert job. They mounted the new unit to the wall, plumbed in a dedicated gas line from the outside meter and very cleanly and neatly plumbed the unit in with our existing water lines and recirculation system. All of the visible hot lines were insulated for efficiency and you can almost not tell we used to have tanks. The before and after photos speak for themselves. They were done in a day and the inspector had no concerns whatsoever. VERY satisfied customer here! Thanks Poole's!

Amy Bonilla

1686576135

I was very impressed with their quote process, price, timeliness of scheduling, arrival time, professionalism, and work. I would recommend them and will use them again.

Betsy Livesay

1686077464

P Graham

1686061312

BRYAN BOUCHER

1685563376

Gina Nordin

1684280292

Had a wonderful experience with Poole's - helpful, experienced people who did a fantastic job. Thank you!

Adam Taylor

1684162177

I was having some issues with my Rinnai water heater, and noticed that on the Poole's Plumbing trucks in front of me in traffic, it said they worked on Rinnai water heaters in particular, so I gave them a call.The two young men they sent were courteous, polite and knew their trade. They cleaned up my old Rinnai and asked me to let them know if the issue persisted, though they seemed confident it wouldn't.So far, so good.I'll be calling these guys back for anything else I run into plumbing-wise.

Donnie Smith

1683290248

Professional, friendly and competent. Lived up to their motto "plumbing done right the first time." Thanks.

Robert Welch

1682525065

We are exceptionally pleased with Poole's Plumbing -- the people and process.From the initial call to Poole's thru the thorough estimate, timely and efficient install, and follow-up to ensure our satisfaction and rebates, we were very impressed with the courtesy and efficiency of all concerned. They offered us the best product and price, as well as the most prompt install to meet our needs. They delivered as advertised and promised.We have continued to use Poole's for new fixtures, outside faucet replacement, etc. and they continue to be prompt, courteous, professional, and helpful with options and insight. Poole's is pour first choice for nay and all plumbing and general service needs,We most definitely recommend Poole's to our friends and family.

Dave

1682173570

Contacted Poole's Plumbing via their website. Asked for an estimate to replace our hot water tank. Process was simple and easy. Poole's contacted us and provided a solid quote with a good product. Installers were prompt, professional, and completed the job in a timely manner. Great job all around and will use again in the future. As a DIY'r, I am very pleased with price and workmanship.

Amanda B

1682167603

We recently moved to the area and needed a day’s work of plumbing tasks completed from installation of faucets and toilets to replacement of our shut-off valve. It was obvious that when the person came out to do the estimate, we had the right company. From the estimate to the end of the work, we were impressed with the knowledge, skills, and professionalism. We wouldn’t hesitate to use Poole’s again. Thank you!

Rhea Deroian

1682081326

Called Poole’s for a couple issues and they managed to come out and fix everything same day. Both Tim and the entire team were great. Would highly recommend! Thank y’all!

Stephen Andreasen

1681392015

Got a new hose bib installed that is more centrally located for my wife's garden. They even installed an extra shutoff (at no extra cost) in the crawlspace to prevent it from freezing on the outside during the winter. The team was responsive, professional and reasonably priced. Very happy with their work and will continue to use them for future plumbing projects.

Christopher Allen

1680534621

These guys are great. Have used them at my own house and rely on them in emergency situations at work. They're responsive, timely and knowledgeable. Should be your first stop for plumbing needs.

Alan Sheinman

1680223390

Poole was incredibly accommodating with the very short window of opportunity we had to get the problem resolved. From Cary in the office to Joe at the site, they were highly professional and amazing to deal with. Would never hesitate to call them again.

Thomas butkovich

1678293856

Very prompt service. The technicians were courteous and thorough. Called Poole’s on a recommendation from a neighbor and am very pleased with the results.

Mike Fox

1678237758

Had to have my water heater replaced after old one started leaking. Poole's responded quickly and sent a team out. The guys were professional, and the install they did looked good to me - very neat and replaced my old water and gas valves. I'd definitely would recommend them.

Dana Hoffman

1677619841

Poole's staff worked with me to get a quick turnaround on home visit, estimates and installation of a tankless hot water heater. Very pleased.

Ghost Rojas

1677602604

Great company and excellent service

Karl Bayer

1677254697

Poole's plumbing was the company who originally installed a water heater in the house when it was built. When it came time to replace the water heater I called a few companies and found Poole's Plumbing had the best price and quickest service. They showed up on-time with a very professional crew. Explained the process to remove and replace the water heater. They clean up and left no mess and explained to me how the water heater worked at the end. If I have any other plumbing requirements in the future they will be my first call. I would highly recommend this company.

Rita Van Duinen

1675961547

Poole's Plumbing did a fantastic job installing a tankless how water heater! The technicians were very knowledgeable, professional, and personable. I'll be using Poole's again!

John Little

1675784383

Cheapest of three quotes, selected them and am very satisfied. they arrived on time, installed the hot water heater in 3.5 hours, cleaned up their debris and hauled away the old heater. I will use them in the future if I need a plumber.

MA B

1675463341

We got an error message on our tankless water heater. After discussing the possible reasons for the message, Poole's was able to send some one out the day after I called . Corrie and John did an excellet job flushing and doing routine maintenance on the system. That was all that was needed. The system is 8 years old but never had the thorough inspection and cleaning that Poole's gave it. They did a wonderful job.

CHARLES EDDINS

1674538102

I have used Poole's Plumbing for many year's and service has always been exceptional ! I highly recommend them for any of your plumbing needs.Charlie Eddins

Paul Brooks

1674002449

Called Poole's to repair my Rinnai tankless water heater. The service and professionalism were top notch. They explained up front how the process worked. The technician was knowledgeable and took great care to get us up and running. Thank you!

Steve Kent

1669841918

We decided to replace our 11 year old gas hot water heater. Pooles Plumbings quote was lower than 3 other companies. They installed the new heater without incident, but we noticed a smell coming from the hot water. The service manager came out, agreed, and replaced the new water heater. We have had no issues since then. They are professional, responsive, and easy to work with. We highly recommend them

Vinetta Bell

1664547529

Poole's Plumbing performs as the owner claims in television commercials, doing it right the first time. The service advisors were especially patient and kind, given my misunderstanding of the very clear telephone voice mail message which I misunderstood and then misrepresented. Nobody became belligerent or accusatory. Thank you for that. I value their competent, caring, professional manner. Kenny Hogg and his assistant were considerate (they wore foot coverings and greeted me with courtesy and kindness), quickly established a relationship of rapport, respect, and trust, and performed their work in a competent, caring, and considerate manner. I trust them and respect the work that they do. Thanks, Poole's Plumbing. I'll be using your services again and again, God willing.

BetsyJohn Grimes

1661912609

Great office staff, knowledgeable plumbers, hardworking and dedicated throughout the appointment. Earl is thorough in his assessment of how to fix the problem!

Ellen Harlow

1661911723

Great experience...professional and good quality! Earl is thorough and thoughtful in his approach to troubleshooting and fixing the problem!

Justin Galton

1661530236

One of our first times using a plumber in NC, we have been here for ~6 years, and have a newer house. After our first experience w/Poole's Plumbing...we have no desire to look elsewhere for any plumbing needs. Great initial consultation and scheduling appt, extremely friendly, great understanding of what we needed to accomplish, and very quick availability (much better than most). On-time arrival for actual service appt...very friendly and professional staff...cognizant of hourly work and cost to customer(us) and kept us very updated on work-in-progress. End result matched our needs. Fast turnaround on all invoices and explanations of work. Great all-around experience. Why go elsewhere for plumbing needs?! Thank you!

Stephen Irwin

1661372580

I had four separate tasks. All four were completed within a reasonable time with a plumber who got right on the job. We are very happy with the results. Poole's was recommended by a friend and I will recommend them too.

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Poole's Plumbing

4.1

Based on 14 reviews

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Sabza Sabza

1681607167

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Celia DeBiase

1671631445

I had a problem with my Rinnai hot water heater. Poole’s came out the same day I called them, diagnosed the problems, fixed everything, and charged me a fair price for the work. Wonderful, honest people.

Jan Jackson Yates

1591904700

Highly recommend! They got me on the schedule quick and were earlier than expected on the day of my appointment. The gentlemen were polite and respectful of staying socially distant. It did not take them very long to replace and fix the outdoor water faucets. They explained what they needed to do and it did not cost near as much as I was expecting! Very pleased with my service!

Chris Kilpatrick

1580414373

Sorry if this posts twice. Poole's was recommended to me last night to replace a hot water heater. I called @ 7:10 this morning and spoke with Carrie. She was able to give me a quote on the phone after I sent pictures to her. The installers were here @ 11:20 to work. Blake and Cory were super nice and helpful- they answered my MANY questions!! The price was way better than the first company I contacted and the job was finished in half the time I was quoted from the other company. So glad to find a reliable plumbing company!

Judy Gunter Baumbach

1551381517

Our hot water heater blew late one night in mid January. I had just seen an ad in TV that week for 2 plumbing companies. I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable. My thought was, if there’s a problem who’s going to fix it?? I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus! Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic! Everyone was knowledgeable, professional, and very friendly! Thank you to everyone at Poole’s! I highly recommend to anyone for high quality product and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing!

Grier Allison

1519343124

Had these folks install a new hot water heater in my home. Has been a fantastic experience. The sales guys and install team were both very through. Great craftsmanship, and worked within the time frame I was given. They even went out of their way to reschedule inspections so the job would be done faster. I got a fair price versus similar outfits, and PSNC. PSNC was actually the cheapest, but salesmen never sent me a quote. Plus, let’s face it, utility company will do half a** work.

Mar Smith

1496851063

Tim Carlin

1495230659

Paul Bridgers

1403448096

Kimberly Sanders Gwynn

1395086434

Great company and staff!! Thanks for all you did for us and working through the sleet and rain!!!

Anita Morris Stancil

1389800529

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