As detailed in our initial 20th Anniversary post, Poole’s Plumbing began with just two men and a truck. How does a company grow in the span of twenty years to be nearly fifty times as large? In the case of the Raleigh Professional Plumbers at Poole’s, one could point to several things helping in their growth. Undeniably, however, if there is one factor that stands out among the others, it Poole’s unparalleled customer service.
In continuing our celebration of Poole’s 20th year of being number one among Raleigh Professional Plumbers we will again turn to our customers. We will let their words following a job done by Poole’s, “do the talking.” In describing their personal experiences with us those two words will be constant…customer service.
Communication is The Key For Raleigh Professional Plumbers
There are many steps in receiving the “perfect” experience when calling the Raleigh Professional Plumbers. From the initial phone call to getting an estimate, to receiving quality work. As explained by our first customer review, with Poole’s Plumbing, we like to have all the areas covered.
“We have been more than pleased with our experience with Poole’s, ” the reviewer begins. “From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection,” she went on. “They have been professional, kind, timely, and an absolute joy to work with.”
Honesty is Always the Poole’s Policy
The Raleigh Professional Plumbers at Poole’s Plumbing has seen our company soar to its current state. With owner, Robert K. Poole always stressing customer service first, two items would be imperative in addressing this. The highest quality work, of course, is one and the other being honesty.
Our next customer recollection touches on just that. The honesty that all have come to expect from the benchmark in Raleigh Professional Plumbers. Making our customer feel they are “part of the team” in every situation is essential. We think you’ll agree that is exactly the case with the following situation.
“Honest, great communicators and do good work,” was how this customer began to describe Poole’s. “The person who came out to do the bid ‘sold’ me on this company because he gave me some good advice and was clearly high integrity. ”
The review continues, “The crew that did the work did a great job, and was joined by a supervisor checking up on the work.” He concludes, “Ever wish the contractors you hired felt like partners in the project? These plumbers made me feel like that.”
Top to Bottom Putting the Customer First
How exactly does a company grow by leaps and bounds as the Raleigh Professional Plumbers at Poole’s have? One may say through relationships with the customer. Another piece is, of course, the attention to detail and top-notch quality work. These both certainly are important. But as noted above, it is crucial that each step and every person in contact with the customer lives up to the expectations.
The third customer reviewer in this post obviously felt they did get that treatment from Poole’s Plumbing. He recalls his experience with the Raleigh Professional Plumbers fondly.
“Outstanding service all around, from the call back to the tech and even the billing.” The reviewer continues, “They also advised us how to eliminate the problem with the drain in production.” He concluded, “I am putting them on speed dial for future reference.”
The Most Important Part of the Raleigh Professional Plumbers Team…Is You!!!
For two decades here at Poole’s Plumbing we have been dedicated to performing at the highest of standards. True to our humble beginnings, being honest and fair in building customer relationships remains a top priority.
From your first call to our office to the initial on-site estimate to the final billing process. The one constant and what has allowed us to reach our current heights is our customers.
Becoming the top company among Raleigh Professional Plumbers has been a twenty-year journey. That journey would not be possible without you. We look forward to continuing to grow and improve our customer service practices over the next twenty years and beyond.
We also look forward to taking you along with us for the ride. For more information on how to contact Poole’s Plumbing, visit poolesplumbing.com.