Plumbing News and Tips for Homeowners in the Raleigh NC Area, New Product Reviews, Water Heaters and Tankless water heater advice from local certified plumbers.

Thawing-and-Avoiding-Frozen-Pipes-Poole's Plumbing

The second installment of our “winter plumbing tips,” will focus on your role in dealing with or avoiding all together the issue of frozen pipes. We all know that as the fall months of October and November turn over into the frosty winter months of December and January here in North Carolina, there is still a chance of winter plumbing hazards. However, thanks to the most trusted name in Raleigh professional plumbers, Poole’s Plumbing, you can follow the easy steps below, to try and steer clear of a costly catastrophe by Thawing and Avoiding Frozen Pipes.

When Temperatures Reach Freezing, Know How to Treat Pipes in All Locations


Temperatures may drop below freezing, but there are ways to thaw and avoid frozen pipes altogether.

When it comes to needing to know the proper steps in Thawing and Avoiding Frozen Pipes is the recent colder weather we have seen in the past two weeks that has dipped at night below 40 degrees and even into the lower 30’s. Your pipes can freeze once the temperature does drop to 32 degrees Fahrenheit and those most vulnerable to the possibility of freezing would be any located in a basement area, a crawl space, an unconditioned or unfinished attic, those located on an exterior wall, and even pipes located underground.

When looking at it in those terms, pretty much any homeowner would have some type of piping in one of those location, thus, the Raleigh plumbing experts at Poole’s Plumbing can assist you with a few key pointers for Thawing and Avoiding Frozen Pipes at each location you may have them. If you happen to turn on a faucet and no water pours out, it could be due to a blockage caused by ice and in each given location, these following “do-it-yourself” tips could prove priceless in avoiding disaster.

Exposed Pipes

  • Remember to open up the faucet to relieve pressure
  • When suspecting a possible frozen pipe, always shut off the main water supply in case it has burst
  • Usage of a hair dryer, electric heating pad, or space heater can help in thawing. However, never use an open flame to try and thaw an exposed pipe.

Use of a hair dryer is one possible way of thawing frozen pipes.

Pipes Behind a Wall

  • The easiest and safest method with these pipes is to turn your thermostat up and wait for them to thaw.
  • If immediately attention required carefully cut a whole in the wall near the pipe. Then utilize any of the above methods listed for thawing an exposed pipe

Avoiding Frozen Pipes in the Future

  • Before the winter months arrive, be sure that all garden hoses are disconnected from any spigots
  • Keep a faucet that may be connected to a line that would be in danger of freezing open. This will allow just a small trickle of cold water to run over night
  • Keep cabinets that it below your sinks open to allow the warm air from your home to circulate around them
  • Insulate any exposed, external wall pipes
  • Never leave your thermostat below 55 degrees in any situation. Even if going out of town or on vacation for an extended period of time.

By following these tips from the pros at Poole’s Plumbing, you can Thaw and Avoid Frozen Pipes. In doing so, you also can avoid serious water and financial damage with very little preparation or effort. In the case that a pipe has broken or cracked, you can contact the experts at Poole’s Plumbing here.

Winter-Plumbing-Tips-Poole's Plumbing

Our next series featuring pointers to help you save will be getting you ready for the upcoming cold weather months. To begin, in this article, we will look at three major areas that could prove costly if not addressed or monitored in the winter months. Likewise, we will provide you simple Winter Plumbing Tips that will allow you to keep an eye on these areas and avoid unneeded spending and major damage.

Winter Plumbing Tips to Keep Water Warm and Wallets Closed!

Winter-Plumbing-Tips-Pilot Light

Keeping an eye out to be sure your pilot light stays lit is always a smart move.

A common area causing issues as the temperatures dip below freezing is with your hot water system. Whether your hot water heater is tankless or the more conventional model, our Winter Plumbing Tips can help you to keep water temperatures up even when outdoor temperature plummet.

The first of our Winter Plumbing Tips regarding your water heater may seem obvious to read but could be easily overlooked. This is simply to monitor and be sure that the temperature is set and stays at a high enough setting. Continuing with the “obvious but important,” in our Winter Plumbing Tips, we move along to the pilot light.

This comes into play for those who have a gas water heater and simply stated, give a random check every so often, to be sure that it remains lit. The third of our Winter Plumbing Tips “around” the water heater is again a reminder. That reminder is to have your water heater serviced regularly, and having it serviced before the temperature drop in winter is recommended.

If you have kept up with these three simple Winter Plumbing Tips, and still are not getting adequate temperature or volume of water, it’s best to call the professionals. At this point, the Raleigh water heater experts at Poole’s Plumbing can advise or if needed rectify the issue.

Thawed and Flowing Pipes Equal Dry and Happy Homeowners


If you notice a restricted water flow, frozen pipes could be your issue.

The next of our Winter Plumbing Tips addresses the freezing of pipes in your house. This is a common issue that can prove messy and costly if not kept on top of. A combination of high water pressure from your main and the freezing winter temperatures are the cause of frozen pipes. As stated with the water heaters above, the key to avoiding an issue is all in awareness.

To be aware or monitor your pipes can be done by following the subsequent Winter Plumbing Tips. First, the most obvious way you may detect a frozen pipe is if you notice restricted water flow. Thus, once the temperature starts dropping in the upcoming weeks, keep an eye on this. In th case that you do feel a pipe may be frozen, the next of our Winter Plumbing Tips is another easy way to check.

If you do have reason to believe a pipe has become frozen, you may leave your tap open slightly. This will allow water flow and the movement helps to prevent freezing. If leaving the tap open is not an option, or if you try these Winter Plumbing Tips and freezing persists, you should first turn off the main water switch. Once the main is cut off, it then is time to call and let the Raleigh professional plumbers, Poole’s Plumbing step in and assist.

Checking the Hose Can Avoid Flooding and Woes

Winter-Plumbing-Tips-Poole's Plumbing-Raleigh

A frozen garden hose can lead to much bigger problems, including a pipe leaking or breaking.

One of the most catastrophic plumbing issues in the cold, or anytime, can be a water line leak or break. In the instance of either of these water line issues, severe damage and expense are sure to accompany. In a recurring theme, our Winter Plumbing Tips to avoid water line problems centers around awareness and monitoring the issue.

Perhaps surprisingly, a water line leak or break could stem from a frozen garden hose. How this can occur is when your hose connects to a spout when the temperatures reach freezing. If the hose still connects following the “freeze,” the ice inside the hose will gradually cause pressure to build up in your water lines. If this is not noticed and attended to, it will lead to a leak or break in your lines. Thus, when the severe cold is predicted, or even before, make sure all hoses and outdoor pipes are drained and the hoses are disconnected.

Winter Plumbing Tips : Insulate, Drain, and Keep Free to Avoid the Freeze

Winter-Plumbing-Tips-Faucet Jacket

Keeping a “faucet jacket” or some type of cover on outdoor faucets can combat the cold.

Staying outdoors with our pointers, installing insulated faucet jackets to all outdoor faucets will help to combat freezing weather. Likewise, locating your shut-off valves and utilizing them to drain water from your pipes can avoid a potential freeze. (These valves are often located underneath sinks and alongside water heaters.)

Last of our Winter Plumbing Tips, is to recognize that water drainage can be restricted by snow on the ground. If snow accumulates in the area surrounding your sump pump discharge line it can lead to back-up or freezing issues. Thus, knowing where this line is located and keeping it free of snow can save from a plumbing disaster.

When is it time to call the pros at Poole’s Plumbing?

You may follow these Winter Plumbing Tips and monitor each of these areas, yet still feel there is a problem. If this occurs, its time to call the pros. The most trusted name in Raleigh area plumbing, Poole’s Plumbing can both advise and rectify any plumbing issue. This includes during the cold winter months when freezing, cracking, and other disasters occur. To contact the experts at Poole’s, visit

leak-smart-sensor-poole's plumbing

In this, our second post introducing the Leak Smart System, we begin looking at how the system actually works. While some are intimidated by technology, you can rest assured, this is one system that’s as easy as can be with options to find just the right system for you. In addition to explain how the Leak Smart System “detects and protects,” we start looking at individual parts of the system. In this article, we discuss the “heart” of the system, the sensors.


The Leak Smart sensors can lead to bog saving and avoid a simple leak becoming a complex disaster.

Detection and Protection

At, it explains, that “the Leak Smart System features sensors, a smart valve, a central hub, and a mobile app.” It continues to say the following. “These components ‘talk’ to each other to protect your home and keep you in control, wherever you are.”

The same section of the official website for the Leak Smart System further explains. “Leak Smart is a smart home solution that detects leaks and shuts off a home’s water main in 5 seconds or less.” It concludes, “protecting your home and everything in it from the devastation of water damage.”

The “Heart” of the System: The Sensors

We will tackle the different “valves” in our upcoming third post on the Leak Smart System. However, in this post we continue our introduction to the “world’s most intelligent leak and flood protection system with the “heart” of the system, the sensors.


The Range Extender (pictured) boosts the sensors, allowing them to protect larger homes.

As also described at, the sensor is a main part of the system. “The compact, waterproof Leak Smart Sensor detects leaks and monitors temperatures at high-risk areas in your home.” For those with. larger homes, the Leak Smart System has a “range extender,” to boost signals from the sensors and allow protection for a range of up to 6,000 square feet.

The site goes on to detail the following features of the sensors.

Key Features of the Leak Smart System Sensors:

  • Detects leaks and monitors temperature
  • Signals your Leak Smart Cut-in Valve or Snap Valve Controller to automatically shut off water the moment it detects a leak
  • Triggers an audible alarm, flashes blue, and sends instant notifications via email, text, and push notifications
  • Configures detect mode (to notify)
  • Configures protect mode (to notify and shut off valve)
  • Sensors are waterproof and fit into tight spaces without shifting or sliding

The Most Trusted Name in Raleigh Plumber’s Poole’s Plumbing is Now the Leak Smart “Pro’s” in the Triangle Area!

Already the name you know to trust for 24/7 emergency plumbing, water heater maintenance and installation, and more, you can now add another check in the “expert” column. Poole’s Plumbing is now offering the Leak Smart System and has all the answers you need. To contact the “Raleigh plumbing professionals,” visit