Plumbing News and Tips for Homeowners in the Raleigh NC Area, New Product Reviews, Water Heaters and Tankless water heater advice from local certified plumbers.


From a small, humble start to becoming the most trusted name in Raleigh NC plumbers, Poole’s Plumbing celebrates its 20th year of “plumbing done right!”

This post celebrates the 20 years of Poole’s Plumbing service in the Raleigh and Triangle area. As you will see, in our two decades of service and becoming the most trusted name in Raleigh NC plumbers our overall goal and focus is to please you…our loyal customers. Over the course of this summer, our blog will continue with this “celebration” and the great 20-year bond built between our customer and the Raleigh NC plumbers at Poole’s. While this first article in this series looks back over our history, the stories to follow will come from the customer’s perspective and tell the story of their recollections of the Poole’s Plumbing experience they had.

Two Men, A Truck, and a Dream

They are the 24/7 emergency Raleigh NC plumbers that you can always count on. However, Poole’s Plumbing began in 1999, the brainchild of company founder, Robert K. Poole,  with only two men, a truck, and a dream. In the company’s 20-year existence, Poole’s offers several programs and initiatives that “change the game” for Raleigh NC plumbers.

Over the course of twenty years, Poole’s has an unmatched relationship with its employees and customers alike. Way back in 1999, Robert aspired that one day his company will be one of the top plumbing contractors in the area. Through unparalleled work ethic and the earning trust of their clients, Robert’s initial dream has become a reality.

To date, in April 2019, 20 years after the company’s inception, Poole’s has grown to have nearly 100 employees and plumbs an estimated 1,000 new homes annually.

The Most Trusted Name 24/7

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Members of the Poole’s Plumbing team are available in the case of an emergency, 24/7, doing emergency work like hydro-jetting to avoid a possible more serious sewage issue

One title earned by Poole’s Plumbing over the past 20 years is the Most Trusted Name in Raleigh emergency plumbers. As we all know, some plumbing issues just can not wait. Thus Poole’s Plumbing has prided themselves on being the number one name among all Raleigh NC plumbers to call on in an emergency.

Poole’s classifies an emergency plumbing situation as one of the following.

  • A leak on a fixture that could possibly damage cabinets, flooring or ceiling
  • Water leaking in such a manner that it will cause damage to the home
  • A sewage backup that affects the entire house
  • No hot water at residence

Guarantee of ‘Best Price in Town’ for Raleigh NC plumbers

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The Poole’s Plumbing “Best Price Guarantee” says that they will  beat the price of any Raleigh NC plumbers on all water heater installation and replacements

Another program synonymous with Poole’s Plumbing is their “Best Price in Town” guarantee. Basically, this is just as it sounds, as Poole’s is the Raleigh area water heater experts. Hence, Poole’s guarantees they will beat any Raleigh NC plumbers prices on all new and replacement water heaters.

The Best Customer Service among Raleigh NC plumbers

There are numerous reasons how Poole’s upholds the great reputation they have in their 20 years in business. Honesty, timeliness, top quality work, affordability, and a family-like atmosphere between them and the customer. These all play into Poole’s rise to the number one Raleigh NC plumbers. However, to understand the “Poole’s way,” and their dedication to great customer relationships see their Customer Service Code of Ethics.

Poole’s Plumbing Customer Service Code of Ethics

  • The customer is the most important aspect of our company.
  • Listen to the customer and identify as well as anticipate their needs.
  • Clearly, communicate all options available to the customer.
  • Accurately document all aspects of the work
  • Strive to go above and beyond the customers’ expectations.
  • Handle complaints and follow up to make sure they will get resolved.
  • Never let a customer go to voicemail (during normal business hours).
  • When required, transfer customers to the proper person and make sure that person is aware they are being transferred.
  • Do the work we say we will do, for the price we say we will do it for, in the time frame we said we will do it in.
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As the foremost authority on water heaters in the Triangle area, Poole’s can assist you with selecting ad installing whichever type works best for you

Two Decades and “Just Getting Started”

As the Triangle area’s top plumbers, Poole’s Plumbing will adhere to its motto of “plumbing done right the first time.”Poole’s is a fully licensed and insured plumbing company approaching all projects with honesty and integrity.  Consequently, we will serve you and deliver as the most trusted among all Raleigh NC plumbers for 20 more years and beyond.

To reach the number one name in Raleigh NC plumbers, Poole’s Plumbing, visit the “Contact Us” page here.

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Another in our “water heater” series, the Raleigh water heater experts detail when it is time for Water Heater Repair. In contrast, the pros at Poole’s Plumbing will also help you decide between repairs or Water Heater Replacement.

Due to, Poole’s Plumbing being the Raleigh water heater experts, they are well versed in both repair and installation. Poole’s can help you better understand if it is Water Heater Repair you need. Hence, they can also guide you when its time for a new heater entirely.

Am I in Need of Repairs?


There are several areas of a heating unit to check in deciding if you need repairs including the pilot light.

There are some facts to know about your water heater, that can for sure play into whether its time to repair or replace. For example, you can monitor the unit to look for signs to tell you when you need to have repairs done. Areas to look for signs to go for the Water Heater Repair would be these.

  • The Burner
  • Heating Element
  • Thermostat
  • Valve Sticks

In addition to these items, one telling sign is if you notice a lack of hot water. If so, check to see if the pilot light has gone out. Likewise, check your circuit breaker as well.

What to Know to Decide it is Time for a Replacement

The average life span of a water heater is 10-13. Replacing a unit of that age saves an estimated $700 annually.

There are a lot of factors that could play into getting a Water Heater Repair as opposed to being past repair and in need of Water Heater Replacement. Age of a unit certainly is a deciding factor. Likewise, taking into account the savings in the long term as opposed to a “quick fix” is an avoidable mistake if well researched. Knowing the facts below when weighing options in regards to moving on a replacement unit are as follow.

  • The life span of an average water heater is 10-13 years. Regardless, a Water Heater Replacement may be wisest if your heater is in or close to this age range.
  • Newer models of either a tankless or conventional water heater on average are 20 percent more efficient than one 10-12 years old.
  • The average estimate of annual saving with a replacement is about $700

Whether its repairs or a replacement, Poole’s is the Raleigh water heater specialist.

The number one name in Raleigh NC plumbing, Poole’s Plumbing can fix any of these issues for you. Most noteworthy is the Poole’s “Best Priced Water Heater” guarantee, which assures you a great price on the most trusted work in the area. Likewise, if there is a need for replacement, they can certainly direct you get the “Best Price” as well. So, whichever way you discover is the best route for you, Poole’s can help you to professionally decide whether you need repairs or replacement.

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Summer Water Conservation Tips equal savings, both in water usage and in your wallet. As the warmer days of Summer approach, the following pointers from Poole’s Plumbing can help you stay cool, without getting “soaked.”

Outdoor Summer Water Conservation Tips: Nozzles, Cans, Brooms, and Blowers


Keeping grass cut to about 3 inches helps it to hold moisture better and will lessen the need for watering it as much.

There are many Summer Water Conservation Tips to consider with the outdoor jobs and projects ahead. Conversely, if not watchful, water is wasted without you even realizing it.

Simple Outdoor Summer Water Conservation Tips that you may not even realize can help save because they are so simple, include the following.

  • Use a broom or a blower this summer when you are cleaning your patios and sidewalks over a hose
  • A hose with a nozzle is a great conservation tool. It can be used and allow you to shut the water off when washing your car in between sprays.
  • Keep your grass cut to a length of about 3 inches. Taller grass holds moisture better and thus, saves on having to water it as much.
  • If using an automatic sprinkler system, be sure it is set properly and monitored to not over water.
  • When gardening or watering plants, fill a can or container rather than using a hose. This will cut down on wasting water from a continuous stream from your hose.

Also, a little personal research can also go a long way in creating your own Summer Water Conservation Tips. For example, when you need to replace plants in your yard, go in educated and get more water efficient shrubs, trees, or type of grass.

Regular Checks and Monitoring Can Equal Conservation Indoors this Summer


A tested and true way to search for a toilet leak. Put a few drops of food coloring in and do not flush. If you see the coloring in the bowl, you have a leak.

Despite spending more time outdoors in the summer, there are also many Summer Water Conservation Tips pertaining to the inside of your home.

Most noteworthy in regards to water usage indoors is probably the bathroom and kitchen areas. There are plenty of Summer Water Conservation Tips that, likewise, are so simple you may not even think of them.

  • Take a shower instead of a bath. This limits the amount of water used.
  • Use a “low-flow” showerhead and giving a concerted effort to limiting shower times are an easy way to conserve.
  • Turning off the faucet when you shave or brush your teeth
  • Checking toilets regularly to ensure they don’t have a leak. (This can be done easily by taking the top off the tank and just watching it flush. If you can’t tell if there is a leak, put a few drops of food coloring in and do not flush. If you see the coloring in the bowl, you have a leak.
  • In the kitchen, run your dishwasher only with a full load to cut down on cycles.
  • Check/monitor all faucets and water lines (i.e. to the ice maker in a refrigerator, etc.) to be sure there are no leaks.
  • Be aware of all hoses and connections to washing machines and water heaters.

During the hot summer months, we want to stay cool and get wet. However. the Raleigh Professional Plumbers at Poole’s Plumbing’s Summer Water Conservation Tips will keep you from getting soaked in more ways than one.