“It’s after 5pm on Friday…where else would you get a company to install a water heater other than Poole’s Plumbing…just not gonna happen! After initiating the service at 11am, Ashley came by about 1pm to troubleshoot. Found defective water heater. He indicated they would install a new heater this afternoon…yea, right, and I’m a helicopter pilot! Not only do I have a new water heater installed by Tommy and Justin around 5pm, two very impressive gentlemen both in manners and professionalism, they cleaned up behind themselves.
Folks, that’s customer service in which all companies could learn from. Thank you so much for the expedient service. Oh, I give copter rides daily!
– Edgar – Fuquay Varina Homeowner