In this, the concluding of our five-part 20th birthday celebration posts, we look at more customer memories of Poole’s Plumbing. For a company that has prided itself on being “like family” with its customers, this final blog entry is fitting. In this post, we look back at work done so well that the customer thanked our employees by name. Thus, showing that Poole’s Plumbing has truly been the “names” to trust in Raleigh Plumbing Professionals


The team at Poole’s Plumbing always follows the “Customer Code of Ethics.”

20 Years of Raleigh Plumbing Professionals and 20 Years of Dropping Names from the Office to the Field and all Points Between!!!

In these our fist two reviews, we look at the Raleigh Plumbing Professionals experience with Poole’s and two customers who enjoyed that experience. From their call to the office until they said goodbye to the on-site workers, these Poole’s customers wanted to recognize all involved.

“We have been more than pleased with our experience with Poole’s.” The first reviewer continues, “From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection, they have been professional, kind, timely, and an absolute joy to work with. Thank you!”

The second happy Poole’s customer echoed those sentiments. “I am very satisfied with my experience. Tim and Scott did a great job with the estimate and sales process. Allen and Henry did a great job with the installation of a tankless water heater.” He added, “Very professional, polite and high-quality work. I would use them again.”


The Poole’s Plumbing staff always enjoys opportunities to meet the customer and inform them , like the Raleigh Home Show (pictured) and similar events.

Raleigh Plumbing Professionals so Good, You Call them by Name

The Poole’s Plumbing “way” since 1999 has been to always put the customer first. This is detailed at poolesplumbing.com in the Customer Service section. But it is an undeniable relationship between a company and the customer when they know the Raleigh Plumbing Professionals by their actual name. Certainly, by taking a look at the Poole’s Customer “Code of Ethics” that they have built their brand on, the customer review to follow would be no surprise.

  • The customer is the most important aspect of our company.
  • Listen to the customer and Identify as well as anticipate their needs.
  • Clearly, communicate all options available to the customer.
  • Accurately document all aspects of work being performed.
  • Always strive to go above and beyond the customers’ expectations.
  • Handle complaints and follow up to make sure they are resolved.
  • NEVER let a customer go to voicemail (during normal business hours).
  • When required, transfer customers to the proper person and make sure that person is aware they are being transferred.
  • Do the work we said we were going to do, for the price we said we were going to do it for, in the time frame we said we were going to do it in.

20 Years of “Exceptional” Service

Obviously, the “customer code” was followed by the Poole’s team who did the work on our next reviewer’s shower. They were “exceptional” to the point that he recalled them by name.  “An exceptional organization,” he begins the review. “Larry and Tom arrived at my home promptly. They made sure not to track mud into my house. They were enthusiastic, professional and very courteous.” Her continues with praise, “They diagnosed the problem with my shower, fixed the malfunction, and my shower has never functioned better. Their prices are quite reasonable.” In conclusion, he gives a nod of approval. “I will not hesitate to utilize their services again. Highly recommended!”

So Good We Have to Put Them on Speed Dial!

In this our final of our 20th anniversary, customer review themed posts, we will wrap things up with one that epitomizes the “Poole’s way.” This customer obviously satisfied from the initial call all the way through the end of the job. When you deal with the number one Raleigh Plumbing Professionals, we would have it no other way.

“Outstanding service all around, from the call back to the tech and even the billing,” the customer begins. “They also advised us how to eliminate the problem with the drain in production. I am putting them on speed dial for future reference.”


Poole’s Plumbing thanks you, the customers for 20 great years.

A Special Thanks for 20 Years…and Looking Forward to 20 More and Then Some!!!

Here at Poole’s Plumbing, it has been our distinct pleasure to bring you our best for the past two decades. We have seen our company grow to heights that did not seem possible at first. However, we have you, our customer to thank for the past twenty years of success. We look forward to giving you the customer service and the quality work synonymous with the Poole’s brand for the next 20 years and beyond. Likewise, we look forward to remaining the Raleigh Plumbing Professionals who get “plumbing done right.”