In this, the concluding of our five-part 20th birthday celebration posts, we look at more customer memories of Poole’s Plumbing. For a company that has prided itself on being “like family” with its customers, this final blog entry is fitting. In this post, we look back at work done so well that the customer thanked our employees by name. Thus, showing that Poole’s Plumbing has truly been the “names” to trust in Raleigh Plumbing Professionals
20 Years of Raleigh Plumbing Professionals and 20 Years of Dropping Names from the Office to the Field and all Points Between!!!
In these our fist two reviews, we look at the Raleigh Plumbing Professionals experience with Poole’s and two customers who enjoyed that experience. From their call to the office until they said goodbye to the on-site workers, these Poole’s customers wanted to recognize all involved.
“We have been more than pleased with our experience with Poole’s.” The first reviewer continues, “From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection, they have been professional, kind, timely, and an absolute joy to work with. Thank you!”
The second happy Poole’s customer echoed those sentiments. “I am very satisfied with my experience. Tim and Scott did a great job with the estimate and sales process. Allen and Henry did a great job with the installation of a tankless water heater.” He added, “Very professional, polite and high-quality work. I would use them again.”
Raleigh Plumbing Professionals so Good, You Call them by Name
The Poole’s Plumbing “way” since 1999 has been to always put the customer first. This is detailed at poolesplumbing.com in the Customer Service section. But it is an undeniable relationship between a company and the customer when they know the Raleigh Plumbing Professionals by their actual name. Certainly, by taking a look at the Poole’s Customer “Code of Ethics” that they have built their brand on, the customer review to follow would be no surprise.