Water heater Repair

The Most-Searched Water Heater Problems (and Safe DIY Fixes) — from Poole’s Plumbing, Raleigh’s Pro Plumbers

Water heater repair Raleigh, homeowners search these issues every day. Here’s how to troubleshoot safely—and when to call the pros at Poole’s Plumbing. We also offer the best-priced water heater in town—guaranteed.

Quick Answers for the Top Water Heater Searches

  • No hot water: Check power/gas, reset button (electric), pilot/igniter (gas).
  • Water not hot enough / runs out fast: Thermostat setting, sediment buildup, failing element.
  • Leaking tank or fittings: Turn off water & power—leaks rarely “self-heal.”
  • Smelly hot water (rotten-egg): Anode reaction—shock chlorination or anode swap.
  • Heater making noise (popping/rumbling): Sediment—perform a flush.
  • Water too hot: Turn thermostat to ~120°F for comfort & safety.
Water Heater

Live in Raleigh, Cary, Apex, Garner, or Wake Forest? Poole’s can diagnose, repair, or replace the same day in most cases—and we back it up with the best price water heater in town, guaranteed.

Why This Guide? It’s Built for Raleigh DIYers

Search data shows Raleigh homeowners most often Google: “no hot water,” “water heater leaking,” “pilot won’t stay lit,” “how to flush a water heater,” and “water smells like sulfur.” Below you’ll find safe, step-by-step checks you can try before calling for service.

Safety First

  • Cut power at the breaker (electric) or set gas valve to OFF (gas).
  • Close the cold-water inlet if you see active leaking.
  • If you smell gas, skip DIY and call a pro immediately.

1) “No Hot Water” (Electric)

What to check:

  1. Breaker / power: Verify the water heater breaker is ON.
  2. High-limit reset: Remove upper access panel/insulation, press the red reset button on the upper thermostat.
  3. Thermostat & elements: If it trips again, you may have a bad thermostat, element, or wiring.

DIY OK? Reset & breaker checks—yes.

Call Poole’s if: The reset trips repeatedly, wiring looks burned, or you need elements/thermostats tested or replaced.

2) “No Hot Water” (Gas)

What to check:

  1. Pilot/igniter: Follow the lighting instructions on the unit label.
  2. Gas supply: Ensure the gas valve is ON and other gas appliances work.
  3. Flame sensor/thermocouple: If the pilot won’t stay lit, these parts may be dirty or failing.

DIY OK? Relight per manufacturer instructions if you’re comfortable.

Call Poole’s if: The pilot won’t stay lit, the igniter fails, or you suspect a venting issue.

3) “Water Not Hot Enough” or “Runs Out Fast

Likely causes:

  • Thermostat too low (target ~120°F for comfort & safety).
  • Sediment buildup reducing effective tank volume and heat transfer.
  • Failed heating element (electric) or partially blocked burner (gas).
  • Demand mismatch: Your family simply needs a larger tank or a tankless upgrade.

DIY step: Try a full tank flush (see Step 6) and check thermostat setting.

Pro help: If performance is still poor, Poole’s can test components or size a right-fit replacement.

4) “Water Heater Leaking (Top or Bottom)”

Immediate actions:

  1. Shut power/gas to the heater.
  2. Close cold inlet valve to stop incoming water.
  3. Isolate the source:
    • Top leaks: flex lines, nipples, T&P valve piping.
    • Bottom leaks: drain valve, internal tank corrosion (often terminal).

DIY OK? Tightening a flex line or replacing a drain cap—maybe.

Call Poole’s if: Leak is from the tank or T&P valve is discharging—those are safety-critical.

5) “Rotten-Egg Smell in Hot Water”

The odor is typically hydrogen sulfide produced by bacteria reacting with the magnesium anode.

Options:

  • Shock chlorination and system flush.
  • Swap to an aluminum/zinc anode or a powered anode designed to reduce odor.
  • Raise temp temporarily (carefully) to disinfect—then restore to ~120°F.

Pro tip: Let Poole’s recommend anode solutions that balance odor control with tank protection.

6) “Water Heater Making Noise” (Popping/Rumbling/Hissing)

Noise usually means sediment.

DIY flush (basic):

  1. Turn off power/gas and cool the tank.
  2. Close cold inlet; connect hose to drain valve to a safe drain.
  3. Open T&P lever slightly to vent, then open the drain.
  4. Briefly open the cold inlet to stir sediment, then drain again until clear.
  5. Close valves, refill (open a hot faucet to purge air), then restore power/gas.

Still noisy? You may need a deep descale or parts service—call Poole’s.

7) “Water Too Hot”

  • Set thermostats to ~120°F.
  • If overheating continues on an electric model, a stuck thermostat may be the culprit.
  • For gas units, verify the dial setting and consult a pro if the water remains scalding.

8) “Low Hot-Water Pressure”

  • Check aerators and showerheads for debris.
  • Sediment in lines or a failing mixing valve can also restrict flow.
  • If hot side runs weak all over the house, it’s time for diagnosis.

9) Replace vs. Repair: A Raleigh-Smart Decision

Consider ageefficiency, and risk:

  • 8–12 years is a typical tank lifespan. Frequent repairs near end-of-life = diminishing returns.
  • Newer models can cut energy use, especially heat-pump or tankless systems.
  • Basement/attic installs over finished spaces? Proactive replacement reduces leak risk.

Poole’s Advantage: We carry and install top brands and back it with the best price water heater in Raleigh—guaranteed. If you have a quote, ask us to beat it.

10) Tank vs. Tankless vs. Heat-Pump (Quick Guide)

  • Standard Tank: Lowest upfront cost; simple and reliable.
  • Tankless (Gas or Electric): Endless hot water; saves space; great for North Hills condos or Five Points bungalows with limited utility closets.
  • Heat-Pump (Hybrid): Highest efficiency for many Raleigh homes; may qualify for rebates; needs space and adequate ambient air.

Unsure? Poole’s will size the right capacity for your home in Raleigh, Cary, Apex, Garner, Knightdale, or Holly Springs.

Preventive Maintenance for Raleigh Water

  • Annual flush: Limits sediment from municipal or well sources around Wake County.
  • Anode check every 2–3 years: Extends tank life and reduces odor.
  • Set to 120°F: Safer, saves energy, slows scale buildup.
  • Leak alarms & pan drains: Especially for attic installations common in newer builds.

When to Call Poole’s Plumbing (Skip DIY)

  • Persistent pilot or breaker trips
  • Active leaks from tank or T&P valve
  • Gas smells, scorch marks, or venting concerns
  • Repeated lukewarm performance after a full flush
  • End-of-life units or upgrades (tankless/heat-pump)

We’re local. We’re fast. And we’ll treat you like family we’ll also match or beat any comparable written quote on water heaters—best price in town, guaranteed.

Raleigh-Focused FAQs

Q: What temperature should I set my water heater to in Raleigh?

A: 120°F balances comfort, safety, and efficiency for most Triangle homes.

Q: How often should I flush my water heater?

A: Once a year is a good rule—especially with Raleigh’s sediment and scale potential.

Q: Is a tankless water heater worth it?

A: If your household uses hot water throughout the day or wants space savings and lower energy use, yes—Poole’s can size and install the right model.

Q: Who has the best price on water heaters in Raleigh?

A: Poole’s Plumbing—we offer the best-priced water heater in town, guaranteed. Bring us a comparable quote.

Still no hot water?

Need same-day diagnosis or a guaranteed-best-price replacement?

Call Poole’s Plumbing—Raleigh’s trusted pros for water heater repair, installation, and maintenance across Wake County and nearby communities.

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The Ultimate guide to finding the right water heater

The Ultimate Guide to Finding the Right Water Heater

How do we find the best water heater? As professionals, we have spent countless hours in basements, closets, and garages, staring down every type of water heater imaginable. We have seen the good, the bad, and the truly ancient. The one thing that always strikes me is how little thought most people give to this essential appliance—until it breaks down, that is. A sudden cold shower is a powerful motivator.

The Ultimate Guide to Finding the Right Water Heater. Choosing a new water heater isn’t just about getting the hot water flowing again. It’s a significant decision that impacts your home’s comfort, your energy bills, and your daily routine for the next decade or more. This guide is built from years of on-the-job experience to help you navigate the options and make a choice you’ll be happy with for years to come.

Understanding Your Water Heater Options

The first step is knowing what’s on the market. The world of water heaters has expanded far beyond the big metal tank you have in mind. Each type has its own set of pros and cons, and the right one for you depends entirely on your home and lifestyle.

The Traditional Storage Tank Water Heater

This is the workhorse you’re most familiar with. It features an insulated tank that holds and heats a specific amount of water (typically 30 to 80 gallons), keeping it ready for use when needed.

  1. How it works: A gas burner at the bottom or electric heating elements inside the tank heat the water. As you use hot water, cold water enters the bottom of the tank to be heated.
  2. Best for: Homes with simultaneous hot water demands (such as multiple showers running at once) and those seeking a lower upfront cost.
  3. A Plumber’s Insight: These units are reliable and relatively inexpensive to install, especially if you’re replacing a similar model. However, they suffer from “standby heat loss,” meaning they constantly use energy to maintain the stored water’s temperature, even when it is not in use.

The On-Demand Tankless Water Heater

Tankless water heaters, also known as on-demand heaters, are a modern alternative that heats water only when needed.

  1. How it works: When you turn on a hot water tap, cold water flows through the unit. A powerful gas burner or electric element ignites and instantly heats the water as it passes through.
  2. Best for: Households that want to save on energy costs and never run out of hot water. They are also great for homes with limited space.
  3. A Plumber’s Insight: The endless supply of hot water is a huge plus. But be aware of the flow rate. A unit that’s too small may struggle to supply hot water to both a shower and a dishwasher simultaneously. Additionally, gas models often necessitate larger gas lines and specialized venting, which can increase the installation cost.

The High-Efficiency Heat Pump (Hybrid) Water Heater

A heat pump water heater is a savvy choice that combines storage tank technology with an innovative heating method. It doesn’t create heat directly; it moves it.

  1. How it works: It pulls heat from the surrounding air and transfers it to the water in the tank. Think of it as a refrigerator working in reverse.
  2. Best suited for Homeowners in moderate to warm climates who prioritize maximum energy efficiency.
  3. A Plumber’s Insight: These are incredibly efficient—often 2-3 times more than a standard electric tank. They require a good amount of space (at least 1,000 cubic feet of air space around them) and a nearby drain for condensate. They also make a bit of noise, similar to a dehumidifier.

The Eco-Friendly Solar Water Heater

Solar water heaters utilize the sun’s energy to heat water, making them the most environmentally friendly option available.

  1. How it works: Collectors on your roof absorb solar energy. This energy heats a fluid that circulates to a storage tank, transferring its heat to your water supply.
  2. Best for: Environmentally conscious homeowners in sunny climates.
  3. A Plumber’s Insight: The upfront cost is the highest of any type, but federal and state incentives can help offset it. You’ll also need a conventional backup system (either integrated or as a separate tank) for cloudy days or periods of high demand.
Water Heater Replacement

Key Factors to Consider Before You Buy

Once you have a sense of which type might suit you, it’s time to drill down into the specifics. Rushing this step is a common mistake that leads to buyer’s remorse.

1. Sizing: Getting it Just Right

Size is the most critical factor. Too small, and you’ll have lukewarm showers. Too big, and you’re paying to heat water you don’t need.

  1. For tank heaters, sizing is based on the “First Hour Rating” (FHR). This number indicates the maximum amount of hot water the unit can produce in one hour of high usage. A family of four typically needs a gas heater with an FHR of 65-75 gallons or an electric one with a similar rating.
  2. For tankless heaters, sizing is based on the flow rate (gallons per minute, or GPM) required at peak times and the necessary temperature rise (the difference between the incoming cold water temperature and your desired output temperature). Add up the GPM of the fixtures you might use simultaneously to find your magic number.

2. Energy Efficiency: Saving Money in the Long Run

A water heater’s efficiency is measured by its Uniform Energy Factor (UEF). The higher the UEF, the more efficient the unit. A higher UEF might mean a higher purchase price, but it will translate into lower monthly utility bills. Always check the yellow EnergyGuide label on the unit to compare annual operating costs.

3. Cost: Upfront vs. Lifetime

Pro Tips for Maintenance and Longevity: Ultimate Guide to Finding the Right Water Heater.

Don’t just look at the sticker price. Consider the total cost of ownership, which encompasses the purchase price, installation costs, and ongoing energy expenses throughout the product’s lifetime.

  1. Storage Tank: Lowest upfront cost, higher long-term energy cost.
  2. Tankless: Higher upfront cost, lower long-term energy cost.
  3. Heat Pump: Although it has a high upfront cost, it offers the lowest long-term energy costs for electric models.
  4. Solar: Highest upfront cost, virtually non-existent energy cost.

4. Installation Requirements

From a plumber’s perspective, this is where things can get tricky. Replacing a 50-gallon gas tank with another is a straightforward process. Switching from an electric tank to a gas tankless unit, however, involves running new gas lines, new plumbing, and new venting—a much more complex and expensive job. Always factor in the cost of professional installation.

Your water heater is an investment. Protect it with simple, regular maintenance.

  1. Flush the Tank: For tank-style heaters, drain a few gallons from the tank every 6 to 12 months. This removes sediment that can reduce efficiency and cause corrosion in the tank.
  2. Check the Anode Rod: This is a “sacrificial” rod inside your tank that attracts corrosive elements. It should be checked every 2-3 years and replaced if it’s heavily corroded. This single step can double the life of your tank.
  3. Test the T&P Valve: The temperature and pressure relief valve is a critical safety feature. Test it annually by lifting the lever. Water should flow out. If it doesn’t, it needs to be replaced immediately.
  4. Descale Tankless Units: If you have hard water, your tankless unit requires annual descaling to prevent mineral buildup from clogging the heat exchanger.
Professional Water Heater Installers of the Raleigh, North Carolina

When in Doubt, Call a Professional

This guide gives you a solid foundation for your decision, but nothing beats personalized advice. Every home has unique plumbing, venting, and power supply situations. A professional plumber can assess your specific needs, evaluate your home’s infrastructure, and recommend the perfect water heater for your budget and lifestyle. Making the correct choice ensures years of reliable hot water and energy savings.

www.poolesplumbing.com

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A Comprehensive Guide to Water Heater Maintenance: Winter is Coming!
Tankless water heaters, the next generation of comfort

Certified Raleigh Plumbers

Water Heater Guide for Raleigh — Tank vs. Tankless

Choosing a new water heater is a significant decision for any homeowner. It’s an appliance you rely on daily, and the right choice can impact your comfort, energy bills, and monthly budget for years to come. For Raleigh homeowners, factors such as household size, water usage habits, and long-term cost savings play a significant role in finding the perfect fit.

Navigating the options can feel overwhelming. Should you stick with a traditional storage tank model or upgrade to a modern tankless system? This water heater guide breaks down everything you need to know about both types, helping your family make an informed decision that suits your family’s needs and budget. We will compare costs, efficiency, and performance to help you select the ideal water heater for your Raleigh home.

Water Heater Guide


Understanding Your Hot Water Needs

Before comparing models, the first step is to assess your household’s hot water consumption. Consider your “first-hour rating” (FHR) for tank models, which is the amount of hot water the heater can produce during a busy hour. For tankless models, you need to know the “flow rate” (gallons per minute, or GPM) you require.

Think about your peak usage times. Does your family often run the dishwasher, washing machine, and a shower simultaneously? A large family in Raleigh might need a system that can handle a higher demand than a couple or a single individual. Calculating your peak GPM will be crucial when looking at tankless water heaters in Raleigh.

Tank vs Tankless

Traditional Storage Tank Water Heaters

Storage tank water heaters are the most common type of water heaters found in homes across the country. They work by heating and storing a specific amount of water (typically 30-80 gallons) in an insulated tank, keeping it ready for use 24/7.

Pros of Tank Water Heaters

  • Lower Upfront Cost: The initial purchase and installation price of a traditional water heater is significantly less than a tankless unit. This makes it an attractive option for homeowners on a tighter budget.
  • Simple Technology: The design is straightforward and has been refined over the decades. Most plumbers are familiar with installing and repairing them, making service easy to find.
  • Consistent Water Pressure: Because the hot water is already stored, you can typically run multiple appliances without a noticeable drop in water pressure, provided your tank is large enough.

Cons of Tank Water Heaters

  • Higher Energy Bills: These units constantly use energy to keep the stored water hot, a process known as “standby heat loss.” This leads to higher monthly utility costs compared to on-demand systems.
  • Limited Hot Water Supply: Once the hot water in the tank runs out, you have to wait for the unit to heat another full tank. This can lead to cold showers during periods of high demand.
  • Large Physical Footprint: Storage tanks take up considerable space, which can be a problem in homes with limited utility closet or basement space.
  • Shorter Lifespan: A traditional water heater typically lasts 10-12 years before needing replacement.

Tankless Water Heaters (On-Demand)

Tankless water heaters, also known as on-demand systems, are gaining popularity with Raleigh homeowners looking for efficiency and endless hot water. Instead of storing water, they use powerful gas burners or electric elements to heat water instantly as it flows through the unit.

Pros of Tankless Water Heaters

  • Endless Hot Water: Since the water is heated on demand, you never run out. You can run the shower, dishwasher, and laundry simultaneously without worrying about a cold surprise.
  • Energy Efficiency: By eliminating the standby heat loss, tankless water heaters are much more energy-efficient. According to the Department of Energy, they can be 23%–35% more efficient than conventional storage tank water heaters, saving you money on your monthly bills.
  • Longer Lifespan: Tankless units are built to last. With proper maintenance, they can have a lifespan of 20 years or more, nearly double that of a traditional tank.
  • Space-Saving Design: These compact units are mounted on a wall, freeing up valuable floor space. This is a huge advantage for smaller homes, condos, or those looking to reclaim their utility closet.

Cons of Tankless Water Heaters

  • Higher Upfront Cost: The initial investment in a tankless water heater is substantially higher than for a tank model. Installation can also be more complex, especially if it requires retrofitting gas lines or electrical circuits.
  • Potential for Output Overload: If you purchase a unit that is too small for your household’s needs, you may experience a drop in water temperature when multiple hot water sources are running at once. Sizing is critical.
  • Slight Delay for Hot Water: There can be a brief “cold water sandwich” effect, where you get a short burst of cold water as the unit fires up to heat the incoming water.

Water Heater Guide Cost Comparison: Upfront vs. Long-Term

When choosing a water heater for your family, it’s essential to look beyond the initial price. While a traditional tank heater may apear to be less expensive to buy and install, a tankless unit often provides a better return on investment over its lifespan, saving you money everyday.

  • Upfront Cost: A standard tank water heater might cost $800$2,000 installed. A tankless water heater installation in Raleigh typically ranges from $2,500$5,000, depending on the model and retrofitting needs.
  • Operating Cost: Tankless heaters can save a family hundreds of dollars per year on energy bills. Over a 20-year lifespan, these savings can easily offset the higher initial purchase price.
  • Longevity: Since a tankless unit can last up to twice as long, you avoid the cost of replacing a traditional tank heater after 10-12 years.

For many Raleigh homeowners, the decision comes down to budget versus long-term value. If you plan to stay in your home for many years, the energy savings and longevity of a tankless system often make it the more economical choice.

Water Heater Guide Conclusion: Which Water Heater is Right for Your Raleigh Home?

The best choice depends on your specific circumstances. Here’s a quick summary to help you decide:

Choose a Traditional Tank Water Heater if:

  • You are on a strict upfront budget.
  • Your household has relatively low and predictable hot water usage.
  • You have ample space for a large tank.
  • You are not planning to stay in your home for more than 10 years.

Choose a Tankless Water Heater if:

  • You want endless hot water and are tired of running out.
  • Energy efficiency and lower monthly bills are a top priority.
  • You plan to live in your home long-term.
  • You want to save space in your utility room, garage, or basement.
  • Your family has high hot water demands.
best price water heater raleigh guarantee

Get Expert Advice and Professional Installation

Choosing and installing a new water heater is a complex job that requires professional expertise. An incorrectly installed unit can be inefficient, unsafe, and may void the manufacturer’s warranty. The licensed technicians at Poole’s Plumbing have the knowledge to help you select the perfectly sized water heater for your home and install it according to North Carolina’s strict plumbing codes.

We can provide a detailed comparison of models, explain the long-term benefits of tankless water heaters in Raleigh, and ensure your new system delivers reliable, efficient performance for years to come.

Ready to upgrade your hot water experience? Contact Poole’s Plumbing today for a consultation. Our experts will help you navigate this important decision and find the perfect water heater for your home and budget.

Tankless Water Heaters

April Showers, Done Right

April showers don’t just bring May flowers—they also get the ultimate shower experience, at least when discussing your home. Because when it comes to your shower, you don’t want lukewarm water, weak dribbles, or a frustratingly underwhelming experience.

At Pooles Plumbing, we believe in robust, hot, and steady water flow—the stuff of a perfect April shower. Whether you’re winding down after a long day or gearing up for whatever the morning throws at you, your shower should feel less like a chore and more like a retreat.

Rain or Shine, Your Shower Should Be Sublime

What’s the difference between our showers and those that disappoint you? It’s simple—reliability, expertise, and an uncompromising commitment to your comfort.

Showers
  1. No More Low Water Pressure: Nobody wants to dance under a sad trickle of lukewarm water. Our plumbing experts fix weak water pressure, ensuring a strong, consistent flow every time you step into your shower. We’ll make sure you’re never left wishing for more.
  2. Hot, Hot, Hot Water: You deserve perfectly heated water exactly when needed. Our skilled plumbers will optimize your water heater system to provide consistent, satisfying heat with no interruptions. Forget the cold shock; we only do “ahhh” moments.
  3. The Ultimate Solution to a Hot Shower may be Tankless water for those who love reliable, on-demand hot showers. Unlike traditional water heaters with limited tank capacity, these systems heat water as you need it, providing an endless supply of steamy comfort. Designed for efficiency and performance, tankless water heaters save energy and ensure that your shower is consistently hot, even during those busy mornings. The tankless water heater’s compact design and advanced technology bring convenience and luxury to your home.
  4. A Truly Luxurious Experience: From modern, high-efficiency shower heads to perfectly balanced water flow, we work with you to create a spa-like experience in your own home. It’s luxury, every day of the week.

Reliable Plumbing, Rain or Shine

We understand that your home’s plumbing is more than just a matter of functionality—it’s about comfort, relaxation, and peace of mind. That’s why our team is dedicated to delivering professional service you can count on.

Whether it’s updating your shower system, fixing water pressure issues, or installing the latest in luxury shower technology, our plumbers ensure the job is done right the first time, every time. With years of expertise and a passion for quality, we guarantee your shower is something to look forward to.

Your Best April Showers Start Here

Don’t settle for a less-than-perfect shower. Whether you want to upgrade your system or fix an issue preventing you from getting the perfect rinse, we’ve got you covered. At Pooles Plumbing, we bring heat, comfort, and reliability to every home.

Contact us today and turn your April showers into the experience you’ve always dreamed of. Because when it comes to your shower, it’s not just a necessity—it’s a luxury you deserve.

www.poolesplumbing.com

Water Heater Troubleshooting

No—What Should You Do?

Is your water heater on the fritz? Few home issues can be as inconvenient as a non-functioning water heater. From cold morning showers to the inability to wash dishes effectively, the ripple effects of this problem can be felt throughout your household. But don’t worry! This guide will help you understand what to do when your water heater fails, including temporary fixes, advice on purchasing a new unit, and whether to opt for a standard or tankless model.

What to Do When Your Water Heater Fails

Step 1: Assess the Problem

First, determine if the issue is something simple or a sign of a more serious problem. Some common indicators include:

  1. No hot water
  2. Reduced water flow
  3. Strange noises (like popping or banging)
  4. Leaks around the tank or piping
  5. Water that’s too hot or lukewarm

Identifying these symptoms can help you or a professional plumber troubleshoot the root cause.

Step 2: Shut Off Power and Water Supply

For safety:

  1. If you have an electric water heater, you must turn off the circuit breaker in your electrical panel.
  2. If you have a gas water heater, you will need to turn off the gas supply using the valve located near the unit.
  3. Also, shut off the cold water supply by turning the valve above the water heater counterclockwise.

Step 3: Call a Professional Plumber

While minor troubleshooting can be performed, complex issues such as replacing heating elements, fixing leaks, or addressing gas supply problems require specialized expertise. A licensed plumber guarantees the job is done safely and efficiently.

Temporary Fixes for a Broken Water Heater

While waiting for repairs or a replacement, here are some ways to cope:

  1. Use an Electric Kettle: Heat water for washing dishes, cleaning, or bathing in smaller quantities.
  2. Outdoor Solar Showers: If the weather permits, portable solar showers can be a creative way to stay fresh. Perfect for camping enthusiasts!
  3. Visit a nearby gym or a neighbor’s house: If you have no other options, consider using alternative facilities for showering temporarily.

Remember, these fixes are only stop-gap measures, and it’s best to resolve the issue promptly.

Replacing Your Water Heater

If your water heater cannot be repaired or is nearing the end of its lifespan, you’ll need to replace it. Here’s what to consider:

Lifespan of Water Heaters

Standard water heaters typically last 8–12 years, whereas the new tankless water heaters can last 20 years or more with proper maintenance. If your unit is nearing or past these benchmarks, replacement is likely your best option to avoid future breakdowns.

Pros and Cons of Tankless vs. Standard Water Heaters

Tankless Water Heaters (On-Demand Systems)

Pros:

  1. Heats water only when needed, saving energy
  2. Unlimited hot water supply (no waiting for a tank to refill)
  3. Compact and saves storage space
  4. It may last up to 20 years with proper care

Cons:

  1. The higher upfront cost for installation
  2. It may require costly upgrades to your electrical or gas system
  3. Limited flow rate (may struggle to supply multiple fixtures at once in large households)

Standard Water Heaters (Storage Tanks)

Pros:

  1. Lower upfront cost
  2. Easier and less expensive to install
  3. Advanced models have improved energy efficiency

Cons:

  1. Stores and continuously reheats water, consuming more energy
  2. Limited supply of hot water; requires wait time to refill the tank
  3. Larger and requires more space
Tankless Water Heaters vs. Storage Tank Water Heaters

Steps for Purchasing a New Water Heater

Consider Your Household Needs

How many people live in your home? Large households may benefit from a traditional tank with a larger capacity (50+ gallons), while smaller households might enjoy the efficiency of a tankless model.

Evaluate Your Energy Source

Does your home run on gas or electricity? Tankless models lean towards higher efficiency if natural gas is available, but can require upgrades if switching energy sources.

Set Your Budget

A traditional water heater can cost $900–$2500, while a tankless water heater averages $1500–$4500. When comparing costs, factor in long-term energy savings.

Research Warranties and Features

Look for extended warranties and features like anti-scale devices or enhanced insulation to maximize your investment’s longevity.

Hire a Trusted Installation Professional

Proper installation of any water heater is key to ensuring safety and efficiency. A licensed plumber can guide you through the process and ensure everything is up to code.

Maintain Regularly

water heater

To prolong your water heater’s lifespan and maintain efficiency, flush it annually and check its anode rod every 2–3 years (for traditional tanks).

Need Help With Your Water Heater?

A broken water heater can feel like a disaster, but it doesn’t have to be overwhelming. Whether you need quick repairs or are ready to upgrade to a new water heater, we’re here to help. Our team of trusted professionals will assess your situation, recommend the best solution for your household, and ensure everything is installed correctly.

Don’t wait—contact us today to restore your hot water and your peace of mind!

www.poolesplumbing.com

Limescale deposits due to water hardness

“Top Benefits of Installing a Water Softener: From Better Skin to Longer-Lasting Appliances”

Hard water can damage your home, plumbing, and even your wallet. This guide will help you understand a water softener, why it’s beneficial, how it impacts your plumbing, the maintenance involved, and how you can check the water table in your area.

What Is a Water Softener and Why Is It Beneficial?

A water softener is a filtration system designed to remove calcium and magnesium minerals from your water supply, which causes hard water. While safe to consume, hard water can lead to several frustrating problems in your home. A water softener exchanges these hard minerals with sodium or potassium ions, producing soft water.

Benefits of a Water Softener:

  1. A Water Softener can Prolong the Life of Your Appliances: Hard water can cause calcium buildup on water heaters, dishwashers, and washing machines, leading to inefficiency and early replacement. Soft water prevents these deposits, helping your appliances stay in top condition.
  2. Reduces Plumbing Issues: Mineral buildup in pipes over time can restrict water flow and lead to costly repairs. A water softener can protect pipes from damage.
  3. Improves Cleaning Efficiency: Do you notice spots on your dishes or stiff laundry? Soft water allows you to use less soap and detergent while providing better results.
  4. Saves You Money: Extending the life of your appliances, avoiding pipe repairs, and reducing soap usage translate to significant financial savings over time.
  5. Improves Personal Care: Soft water is gentler on your skin and hair, reducing dryness and irritation.

Investing in a water softener protects your home, improving water quality and daily comfort.

How Water Softeners Affect Plumbing

Prevents Scale Buildup:

Water Softener

Over time, hard water minerals accumulate inside your plumbing, forming limescale. This buildup can clog pipes, reduce water pressure, and damage essential appliances like water heaters. Softened water ensures these minerals don’t collect in your system, keeping your plumbing flow steady and efficient.

Extends Your Plumbing’s Lifespan:

Pipes and fixtures are expensive to replace. A water softener preserves the integrity of your plumbing system by preventing internal buildup, saving you money on repairs and replacements.

Boosts Energy Efficiency:

Appliances like water heaters use more energy when overrun with mineral deposits. A water softener helps appliances run efficiently, lowering utility costs in the long run.

With a water softener, you shield your plumbing system from the wear and tear caused by hard water, ensuring smoother operations throughout your home.

How to Maintain Your Water Softener

Like any home appliance, a water softener requires regular maintenance to ensure it works effectively. Here’s what you can do:

1. Check Salt Levels Regularly

Water softeners use salt for the ion exchange process. You must check the salt level in the brine tank every 4–6 weeks and keep it at least halfway full. Use high-quality salt to avoid performance issues.

2. Clean the Brine Tank

Over time, sludge or debris may accumulate in the brine tank. Clean the tank at least once a year by emptying it, scrubbing it with soapy water, rinsing it, and refilling it with fresh salt.

3. Inspect for Salt Bridges

Salt bridges (solidified salt formations) can form in the brine tank, preventing the water softener from working correctly. Use a broom handle to break up any lumps.

4. Replace Resin Beads (if necessary)

The resin beads that filter out hard water minerals may wear out over time. These typically last 10–15 years, but periodic inspection is recommended.

5. Check for Leaks and Blockages

Inspect your system for any visible leaks or blockages and address them promptly. If you notice any odd changes in water softness, check the system.

Following these simple maintenance steps may extend the lifespan of your water softener and help ensure optimal performance.

How to Check the Water Table in Your Area

Knowing your local water hardness levels can help you understand if you need a water softener and how it should be set up. Here are a few steps to check your water table:

1. Contact Your Local Water Provider

Most municipal water suppliers provide their customers with water quality reports, which often include hardness levels (these are measured in grains per gallon or mg/L).

2. Use an Online Database

Websites like the U.S. Geological Survey (USGS) or local government water resources often provide public data on water quality and hardness within your area, city, or county.

3. Purchase a Water Test Kit

For those using private wells or simply wanting a more precise measurement, consider buying a home water hardness test kit. These kits are simple to use and provide instant results.

4. Hire a Professional

If you want expert advice, plumbing professionals can visit your home to test water hardness and recommend the best water-softening system.

By checking your water table, you can decide whether a water softener is needed and tailor its settings for maximum efficiency.

The Bottom Line

Hard water can lead to many issues, from clogged pipes to dry skin and inefficient appliances. Installing a water softener is an effective way to address these problems, ensuring better water quality and protecting the health of your plumbing system.

With proper maintenance and the correct information about your local water conditions, a water softener can serve you for years, making your home more comfortable and saving you from costly repairs.

If you want to improve your home’s water system or have more questions, contact a trusted professional for expert guidance. With the right solutions, you’ll love the results!

www.poolesplumbing.com

when replacing a water heater nc

When Replacing a Water Heater, what Type of Water Heater Should I Choose?

When replacing a water heater, choosing the right water heater is an essential decision for any homeowner. At Poole’s Plumbing, we understand the importance of having a reliable and energy-efficient water heater that meets the needs of your household or commercial business. With years of expertise in plumbing and water heater installations, we’re here to guide you through the key factors to consider before choosing.

Tank Water HeaterWater Heaters Available

Water heaters come in several types, each with its advantages. Here’s a quick breakdown of the most common types:

1. Storage Tank Water Heaters

This is the traditional water heater you’re likely familiar with. It stores hot water in a tank and is available in various sizes to meet your household’s demand. While it tends to be more affordable upfront, it can be less energy-efficient than other options due to standby heat loss (the energy used to maintain water temperature when unused).

2. Tankless Water Heaters (On-Demand)

These heaters provide hot water only when needed, eliminating standby heat loss. Tankless systems are more energy-efficient and take up less space. However, they often have a higher initial cost and may require upgrades to your home’s plumbing or electrical systems.

3. Heat Pump Water Heaters (Hybrid)

Heat pumps use electricity to move heat from the air or ground to heat your water. They are highly energy-efficient but may have higher upfront costs. These units are best suited for warmer climates since they rely on ambient heat to function effectively.

4. Solar Water Heaters

Solar water heaters are an eco-friendly choice that uses solar energy, which can significantly reduce energy costs over time. However, installation costs tend to be higher, and these systems often require a backup solution for cloudy or colder days.

5. Condensing Water Heaters

A condensing water heater could be great if your home uses natural gas. They are particularly efficient for households that use hot water, as they capture and use the heat from gas combustion that would otherwise be wasted.

water heater

Key Factors to Consider

Selecting the right water heater for your home goes beyond choosing a type. Here are the most critical factors to keep in mind:

1. Fuel Source

The type of fuel your water heater uses significantly affects efficiency and operating costs. The most common fuel sources are:

  1. Electricity: Widely available but can have higher operational costs compared to gas.
  2. Natural Gas or Propane: Often less expensive to operate but requires access to a gas line.
  3. Solar: Ideal for reducing energy costs but depends on weather conditions.
  4. Oil or Geothermal: Less common but available in certain specific setups.

If you’re unsure which fuel type is best for your home, our team at Poole’s Plumbing can help evaluate your current setup and make recommendations.

2. Energy Efficiency

Energy efficiency is a key consideration when thinking about environmental and budget purposes. Look for water heaters with:

  1. Energy Star Certification: These models meet strict energy-efficiency guidelines set by the U.S. EPA and can save you money over time.
  2. Uniform Energy Factor (UEF): This rating measures the unit’s overall efficiency. A higher UEF means better efficiency.
  3. Insulation and Standby Heat Loss Features: Choose units with high-quality insulation to reduce heat loss and improve energy efficiency.

3. Household Size and Usage

The daily needs of your household or business will influence your discussions on the size and type of water heater you should choose:

  1. For storage tank water heaters, pick a tank size that meets your peak demand (e.g., 50–60 gallons for a family of four).
  2. For tankless water heaters, choose a unit with the correct flow rate to handle simultaneous water usage (e.g., showers, dishwashers, and washing machines).

4. Space Availability

Evaluate the space available in your home to determine whether you can accommodate a larger storage tank or need a smaller tankless model. If you’re tight on space, consider options like wall-mounted units.

5. Initial Cost vs. Long-Term Savings

While storage tank water heaters tend to be more affordable upfront, tankless and hybrid models offer long-term savings in energy costs. So, determine your budget and weigh the initial investment you want to make in your home against potential savings.

6. Installation and Maintenance Requirements

Some water heaters, like tankless units or solar systems, may require more complex installation, plumbing, or electrical work. Having a regular maintenance program is essential for prolonging the life of your water heater, so be sure to factor that into your discussions and final decision.

Additional Features to Look For

Innovative features can further enhance your water heater’s functionality and efficiency:

  1. Digital Displays: Having this display allows you to monitor water temperature and energy usage.
  2. Smart Water Heaters: Enable remote control and tracking through mobile apps.
  3. Anti-Scale Devices: Help reduce mineral buildup for longer system life.
  4. Warranty: A more extended warranty often implies better manufacturing quality and reliability.

Trust Poole’s Plumbing for Your Water Heater Needs

Choosing the right water heater doesn’t have to be overwhelming. At Poole’s Plumbing, we’re committed to delivering expert guidance and reliable service to ensure your home has a water heater that fits your needs perfectly, from selecting the ideal unit to professional installation and maintenance.

If you’re ready to upgrade your water heater or need help deciding which option is best for your household, contact Poole’s Plumbing today. With over 20 years of experience serving Raleigh and the surrounding areas, we’re proud to offer top-quality customer service you can trust.

www.poolesplumbing.com

How Sediment Buildup Affects Your Plumbing System: The Silent Culprit

With our extensive knowledge and experience, Poole’s Plumbing understands that your home’s plumbing system is one of its most essential components. Whether delivering clean water to your taps or safely carrying waste out of your home, your pipes and fixtures work tirelessly daily. But lurking within your plumbing system is a silent culprit that, if left unchecked, can cause costly damage over time—sediment buildup.

Understanding how sediment impacts your pipes and plumbing system is key to maintaining efficiency, avoiding unexpected and costly repairs, and extending the lifespan of your home’s water infrastructure.

What Is Sediment Buildup?

sediment buildup, drain your water tank to remove all sediment and debris
Draining your tank is essential to remove all sediment and debris.

Sediment buildup occurs when dissolved minerals like calcium, magnesium, and iron, or particles like sand and silt, accumulate in your pipes and fixtures. These materials are often present in your water supply and can accumulate over time, especially if you have hard water or rely on well water.

While these particles may seem harmless, their gradual accumulation can create severe plumbing headaches you want to avoid.

The Effects of Sediment in Your Plumbing

Clogs and Reduced Water Flow

Sediment buildup can narrow your pipes’ internal diameter, restricting water flow. This reduced water pressure is frustrating when trying to shower or fill a pot and can even lead to complete blockages over time. Left unresolved, these clogs could require significant repairs.

Corrosion and Pipe Damage

Mineral deposits and their buildup can wreak havoc on your pipes by creating hotspots for corrosion. Over time, this can weaken your plumbing, leading to leaks, bursts, or complete pipe failure. Sediment is especially concerning for homeowners with older piping materials like galvanized steel.

Decreased Water Heater Efficiency

Water heaters are particularly vulnerable to sediment buildup. Over time, mineral deposits settle at the bottom of the tank, reducing its ability to heat water efficiently. This may not only increase your energy bills but may shorten the lifespan of your water heater.

Stained Fixtures and Appliances

Excessive mineral buildup often leaves unsightly stains on faucets, sinks, and tiles. It can also reduce the efficiency of home or office appliances that use water, such as dishwashers and washing machines, leading to higher energy and water bills.

Higher Maintenance Costs

The more sediment builds up, the more strain it places on your plumbing system. Pipes may clog, appliances may function poorly, and fixtures may wear out faster, resulting in higher maintenance and replacement costs.

How to Prevent Sediment Buildup

At Poole’s Plumbing, we believe prevention is always better—and more cost-effective—than a cure. Follow these tips to keep sediment from causing trouble in your plumbing system:

Invest in a Water Softener

A water softener reduces the concentration of minerals in your water, preventing calcium and magnesium deposits from accumulating in your pipes and fixtures. This is especially beneficial for households with hard water.

Flush Your Water Heater Regularly

Sediment in your water heater tank can reduce efficiency and cause damage. You can avoid this by draining and flushing the tank. This helps remove buildup and keeps your water heater working like new. You may need to perform this task once or twice yearly.

Install Whole-House Filters

A whole-house water filter can remove sand, silt, and other particulates from your water supply before they reach your pipes, helping to keep your plumbing in top shape.

Schedule Routine Plumbing Inspections

At Poole’s Plumbing, we offer professional inspections to identify and address issues like sediment buildup before they become significant problems. During an inspection, our experienced plumbers can assess your system and recommend tailored solutions to keep everything running smoothly.

When to Call Poole’s Plumbing

If you notice reduced water pressure, strange noises from your water heater, or signs of staining near your fixtures, it’s time to act. Addressing sediment buildup early can prevent more significant—and costly—repairs.

At Poole’s Plumbing, we pride ourselves on providing reliable, professional, and friendly service. Whether you are in search of routine maintenance, emergency assistance, or expert advice to solve a plumbing issue, you can rely on us to do the job right the first time, every time.

Final Thoughts

Sediment buildup may not always be visible, but its effects are significant. By taking preventative measures and understanding when to call in the experts, you can protect your home’s plumbing system and avoid costly repairs.

If you have concerns about sediment in your pipes or want to schedule a preventative inspection, don’t hesitate. Contact Poole’s Plumbing today, and we’ll make sure your plumbing system works as efficiently as possible. After all, at Poole’s, it’s not just about getting the job done; it’s about ensuring it’s done right every time.

www.poolesplumbing.com

The Ultimate Guide to Upgrading to Tankless Water Heaters in Raleigh NC

Tankless Water Heaters —Are you tired of running out of hot water during your morning shower or simply looking to save on your energy bills? Upgrading to a tankless water heater might be the solution you’ve been searching for. A reliable hot water supply is essential in Raleigh, NC, where the climate can be unpredictable. This guide will walk you through replacing your old tank water heater with a new, efficient tankless model. From understanding sizing and zone specifications to navigating local permits, we’ve got you covered.

Assess Your Current System

Before making the switch, evaluating your current water heating setup is essential. Start by identifying the type of water heater you currently have. Is it electric, natural gas, or propane? Understanding your existing energy source will help you determine the most compatible tankless model.

Consider the capacity of your current tank. A typical tank water heater holds between 30 and 50 gallons, but tankless systems work differently. They heat water on demand, so you only need a small storage capacity. Instead, you must assess your household’s peak hot water demand. How many showers, dishwashers, and washing machines might be running simultaneously? This information will be crucial in selecting the right tankless unit.

Finally, note the age and condition of your current water heater. An older system might indicate outdated plumbing or electrical wiring, which could affect the installation of a new tankless heater. If you’re uncertain about the state of your current setup, it’s always a good idea to consult a professional.

tankless water heaters

Choose the Right Tankless Unit

Choosing the right tankless water heater for your needs involves understanding the different available types. Raleigh, NC, has three main options: natural gas, electric, and propane. Each has its advantages and considerations.

Natural gas tankless heaters are famous for their efficiency and lower operating costs. They heat water quickly and are an excellent choice for larger households. However, they do require access to a natural gas line. Always check if it’s available in your area and at your home.

Electric tankless heaters are versatile and can be installed almost anywhere. They are ideal for smaller households or point-of-use systems in specific home parts. Large electric units require significant power, possibly necessitating an upgraded circuit panel.

Propane tankless heaters offer similar benefits to natural gas but are often used in rural areas where natural gas lines aren’t available. They provide efficient heating but may involve higher fuel costs than natural gas.

Obtain Necessary Permits

In Raleigh, NC, switching to a tankless water heater requires adhering to local building codes and regulations. Before installation, you’ll need to obtain the necessary permits. This ensures that your new system complies with safety standards and is installed correctly.

Start by contacting your local building department or permit office. They will provide information on the specific permits required for your project. Typically, you’ll need permits for plumbing and electrical work and any structural modifications if your new unit requires additional space.

Hiring a licensed contractor or plumber can simplify the permitting process. They are familiar with local regulations and will ensure your installation meets all necessary codes. Additionally, a professional installation often comes with a warranty, providing peace of mind for your investment.

Installation Process

Installing a tankless water heater involves several steps and should ideally be handled by a qualified professional. Here’s what you can expect during the process.

Firstly, the old tank water heater needs to be removed. This includes disconnecting water, gas, or electric lines and safely disposing of the old unit. Next, the new tankless system is mounted, typically on a wall, which frees up floor space.

Once the unit is securely installed, the appropriate connections are made. This involves securing gas lines and ensuring proper venting for natural gas or propane heaters. Electric units require wiring to be connected to your home’s electrical system and, as mentioned, may need a circuit panel upgrade.

Finally, the system is tested to ensure it functions correctly and efficiently. The installation professional will check water flow rates and temperature settings to verify that your new heater meets your household’s needs.

Tankless Water Heaters Raleigh NC

Cost Considerations

Switching to a tankless water heater is an investment, so it’s essential to understand the associated costs. While the initial purchase price of a tankless system can be higher than that of a traditional tank, the long-term savings often justify the expense.

Tankless units typically last longer—up to 20 years compared to traditional tanks’ 10-15 year lifespan. Their on-demand heating capability means you only pay for hot water when needed, reducing energy bills significantly.

Installation costs vary depending on the job’s complexity and whether additional work, like upgrading electrical panels or gas lines, is necessary. Getting multiple quotes from reputable contractors in Raleigh, NC, is wise to ensure you’re getting a fair price.

Maintenance

Maintaining your tankless water heater will ensure its longevity and efficiency. Fortunately, these systems require less maintenance than traditional tanks, but some crucial tasks remain to remember.

Regular descaling is essential, especially if you live in an area with hard water. Mineral buildup can affect the heater’s efficiency and lead to potential issues. Most manufacturers recommend descaling the unit once a year.

It’s also essential to check and clean the system’s filters regularly. Blocked filters can impede water flow and reduce efficiency. Refer to your unit’s manual for specific maintenance instructions, and consider scheduling an annual service check with a professional.

Space Requirements

One of the appealing features of tankless water heaters is their compact size. Unlike bulky tank systems, tankless units can be mounted on walls, freeing up valuable floor space in basements or utility rooms.

Consider the location of your current water heater and whether the new tankless system can be installed in the same space. Proper ventilation, especially for gas and propane models, may also affect placement options.

For electric models, proximity to the circuit panel is essential, especially if an upgrade is necessary. Consult with your installer to determine the best location for your new unit based on your home’s layout and existing infrastructure.

Conclusion

Upgrading to a tankless water heater is a smart choice for Raleigh, NC, homeowners, property managers, and property owners looking to improve energy efficiency and enjoy endless hot water. Following the steps outlined in this guide, you can transition smoothly and enjoy the many benefits tankless systems offer.

Remember to assess your current system, choose a suitable unit, obtain permits, and hire a professional for installation. Properly maintaining your tankless water heater will provide years of reliable service. Ready to take the plunge? Consult local experts to find the best system for your needs and budget.

Poole’s Plumbing the Tankless Pros

Contact Poole’s Plumbing’s tankless water heater pros if you’re considering switching. We’ve installed thousands of tankless systems across Raleigh, NC, and the Triangle area of North Carolina. Ask about our Best Price Guarantee on water heaters today!

Choosing the right water heater for your home

Choosing the right water heater for your home

Choosing the right water heater for your home. Water heaters are one of the essential appliances in your home. They provide hot water for showers, washing dishes and clothes, and can even heat your home. However, with so many options, types, and sizes of water heaters, it can be challenging to know which one is right for you.

There’s more to owning a water heater than just heating water. Whether you’re thinking about buying a new one or already have one in your home, it’s essential to know the ins and outs of these appliances.

What you need to know about water heaters:

Choosing the right water heater for your home

How they work: Water heaters use electricity or gas to heat and store it in a tank. The tank size will determine how much hot water you have on hand at any given time.

What they cost: Water heaters can range from around $300 to $1,500. The price will depend on the unit’s type and size, the fuel it uses, and any special features it has.

How to choose the right one: When choosing a water heater, you’ll need to decide on the size, fuel type, and any special features you want. You’ll also need to consider your climate and how much hot water you typically use.

How to maintain them: Water heaters should be flushed out every six months to remove sediment build-up. This will help extend the unit’s life and ensure it works properly. You’ll also need to occasionally check the anode rod and replace it, if necessary.

-If your water heater’s pilot light has gone out, you’ll need to relight it. Here are a few steps to take to get your pilot light burning again:

First, locate the pilot light assembly on your water heater. This is usually located near the bottom of the unit. Once you’ve found it, turn off the gas supply to the team. Then, use a flashlight to inspect the area around the pilot light for debris or blockages.

Next, use a small wire brush to clean off the tip of the pilot light assembly. Once that’s done, turn on the gas and use a long lighter to ignite the pilot light. Hold the flame close to the opening for at least 30 seconds before releasing it.

If the pilot light doesn’t stay lit, you may need to adjust the flame. To do this, turn the knob that controls the gas flow to the “low” setting and relight the pilot light. Once it’s lit, slowly turn the knob back to the “high” setting.

Here is a guide to the different types of water heaters and what you need to know before you buy one.

1. Storage Water Heaters

The storage water heater is the most common type of water heater. This type of water heater will store hot water in a tank and then uses a heating element to keep the water hot. Storage water heaters come in various sizes, so they can be used in homes of all sizes.

2. Tankless Water Heaters

Another type of water heater is the tankless water heater. This type of water heater does not store hot water in a tank. Instead, it heats water on demand, so you only use energy when you need hot water. Tankless water heaters are becoming increasingly popular because they are more efficient than storage water heaters.

3. Solar Water Heaters

Solar water heaters are sustainable by using the sun’s energy to heat water. They are a more environmentally friendly option than other types of water heaters and can save you money on your energy bills. However, solar water heaters require a sunny location and can be expensive to install.

4. Heat Pump Water Heaters

Heat pump water heaters will use electricity to move heat from one place to another. This type of water heater is more efficient than other water heaters and can save you money on energy bills. However, heat pump water heaters require a well-insulated space and can be expensive to install.

Understanding water heaters allow you to choose the right one for your home and budget. And by taking good care of it, you can enjoy many years of hot water.

For more information, contact Raleigh’s most trusted plumber at www.poolesplumbing.com.