Poole’s Plumbing : For 20 Years the “Names” to Trust in Raleigh Plumbing Professionals

In this, the concluding of our five-part 20th birthday celebration posts, we look at more customer memories of Poole’s Plumbing. For a company that has prided itself on being “like family” with its customers, this final blog entry is fitting. In this post, we look back at work done so well that the customer thanked our employees by name. Thus, showing that Poole’s Plumbing has truly been the “names” to trust in Raleigh Plumbing Professionals


The team at Poole’s Plumbing always follows the “Customer Code of Ethics.”

20 Years of Raleigh Plumbing Professionals and 20 Years of Dropping Names from the Office to the Field and all Points Between!!!

In these our fist two reviews, we look at the Raleigh Plumbing Professionals experience with Poole’s and two customers who enjoyed that experience. From their call to the office until they said goodbye to the on-site workers, these Poole’s customers wanted to recognize all involved.

“We have been more than pleased with our experience with Poole’s.” The first reviewer continues, “From Carrie, who has communicated with us for all the scheduling, to Henry and the other teams who have been out to our house for the install and inspection, they have been professional, kind, timely, and an absolute joy to work with. Thank you!”

The second happy Poole’s customer echoed those sentiments. “I am very satisfied with my experience. Tim and Scott did a great job with the estimate and sales process. Allen and Henry did a great job with the installation of a tankless water heater.” He added, “Very professional, polite and high-quality work. I would use them again.”


The Poole’s Plumbing staff always enjoys opportunities to meet the customer and inform them , like the Raleigh Home Show (pictured) and similar events.

Raleigh Plumbing Professionals so Good, You Call them by Name

The Poole’s Plumbing “way” since 1999 has been to always put the customer first. This is detailed at poolesplumbing.com in the Customer Service section. But it is an undeniable relationship between a company and the customer when they know the Raleigh Plumbing Professionals by their actual name. Certainly, by taking a look at the Poole’s Customer “Code of Ethics” that they have built their brand on, the customer review to follow would be no surprise.

  • The customer is the most important aspect of our company.
  • Listen to the customer and Identify as well as anticipate their needs.
  • Clearly, communicate all options available to the customer.
  • Accurately document all aspects of work being performed.
  • Always strive to go above and beyond the customers’ expectations.
  • Handle complaints and follow up to make sure they are resolved.
  • NEVER let a customer go to voicemail (during normal business hours).
  • When required, transfer customers to the proper person and make sure that person is aware they are being transferred.
  • Do the work we said we were going to do, for the price we said we were going to do it for, in the time frame we said we were going to do it in.

20 Years of “Exceptional” Service

Obviously, the “customer code” was followed by the Poole’s team who did the work on our next reviewer’s shower. They were “exceptional” to the point that he recalled them by name.  “An exceptional organization,” he begins the review. “Larry and Tom arrived at my home promptly. They made sure not to track mud into my house. They were enthusiastic, professional and very courteous.” Her continues with praise, “They diagnosed the problem with my shower, fixed the malfunction, and my shower has never functioned better. Their prices are quite reasonable.” In conclusion, he gives a nod of approval. “I will not hesitate to utilize their services again. Highly recommended!”

So Good We Have to Put Them on Speed Dial!

In this our final of our 20th anniversary, customer review themed posts, we will wrap things up with one that epitomizes the “Poole’s way.” This customer obviously satisfied from the initial call all the way through the end of the job. When you deal with the number one Raleigh Plumbing Professionals, we would have it no other way.

“Outstanding service all around, from the call back to the tech and even the billing,” the customer begins. “They also advised us how to eliminate the problem with the drain in production. I am putting them on speed dial for future reference.”


Poole’s Plumbing thanks you, the customers for 20 great years.

A Special Thanks for 20 Years…and Looking Forward to 20 More and Then Some!!!

Here at Poole’s Plumbing, it has been our distinct pleasure to bring you our best for the past two decades. We have seen our company grow to heights that did not seem possible at first. However, we have you, our customer to thank for the past twenty years of success. We look forward to giving you the customer service and the quality work synonymous with the Poole’s brand for the next 20 years and beyond. Likewise, we look forward to remaining the Raleigh Plumbing Professionals who get “plumbing done right.”


The Best Water Heater Price in Raleigh and the Best Work Too!!!

In the past month, we have let the “customer do the talking” as it pertains to the efficient, quality work of Poole’s Plumbing. We will continue in this post to celebrate the 20th anniversary of Poole’s with actual customer reviews. However, even with customer reviews, we would be remiss if we didn’t touch on the guarantee that made them the success story they have become. The guarantee that made them the “most trusted name in Raleigh plumbers.” We speak of course of the Poole’s Plumbing Best Water Heater Price in Raleigh Guarantee.


The Poole’s Plumbing “Best Water Heater Price in Raleigh” guarantee” says that they will beat the price of any Raleigh NC plumbers on all water heater installation and replacements

A Bold Statement? Too Good to Be True? Not if You’re Truly Seeking the Best Water Heater Price in Raleigh

A bold statement…for sure. But you don’t become the most trusted plumber in the Triangle for the past 20 years without making good on your promises. As it states on the official Poole’s website, “Poole’s Plumbing will match ANY competitors price.” Immediately following this statement it just gives simple guidelines to follow to receive the Best Water Heater Price in Raleigh guarantee.

Poole’s Plumbing ‘s “Guarantee Guidelines”

  • Must provide written estimate from a competitor
  • The competitor must be licensed & insured
  • Scope of work must be done to NC plumbing code
  • Must include same or equivalent model water heater
  • Must have permit fee included if applicable

Poole’s Plumbing is Raleigh’s licensed and authorized “water heater experts.”

Don’t Take Our Word For It…What the Customers Say About the Best Water Heater Price in Raleigh

It is easy to make a logo and say you will beat any price on a water heater. Consequently, the final say is that of the customer. Once again, in celebration of the 20th anniversary of Poole’s we now use the actual words of our customers.

“After receiving insane bids from other plumbing companies to replace our water heater, we were pleased to find Poole’s Plumbing.”

This satisfied client continued, “They were available, on-time, friendly, and reasonably priced without sacrificing the quality of product or service.”

Backing the Best Price on a Water Heater in Raleigh guarantee, she concludes. “In fact, they came in about 1/2 the price of other local competition. They have my business for life.”

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The Best Water Heater Price in Raleigh guarantee has been a Poole’s specialty for years.

The Search, the Recommendation, the Guarantee…

Yet another of our countless customers was thrilled to give a review of Poole’s’ handling of their water heater issues. Likewise, this happy client it seems too benefitted from the Best Water Heater Price in Raleigh.

“After 8 years in our home, our 50-gallon hot water heater was leaking over the weekend.” The reviewer went on to say. “I started calling around on Monday morning. I did get several estimates, most of which were higher then Poole’s. Poole’s recommended to me by our Heating/AC service company.”

“So, I called Poole’s on Monday around noon and they were here and had it replaced within 24 hours.” Adding to the list of customers pleased with the price, quality, and Poole’s experience, he concluded.  “They were competitive on the price and they were fantastic with service. They even called today to follow up with me. Wonderful experience. I would use them in the future every time! they did a fantastic job!”


Raleigh’s Most Trusted Plumbers: For 20 Years, Much More Than a Slogan

This week we continue to celebrate 20 years’ of “Plumbing Done Right, by Poole’s Plumbing. Once again, we will use the words of our actual customers to detail the work done by Raleigh’s Most Trusted Plumbers.


No matter how big or small the job, Poole’s Plumbing is the name you can trust for the past two decades.

“Hard to Beat” and “Highly Recommended”

The last article showed why customers call Poole’s the “Raleigh Water Heater Experts.” However, in becoming Raleigh’s Most Trusted Plumbers, obviously, Poole’s professional services span much wider than just that area.

Take for example the following recollection from the owner of an apartment complex in the Raleigh area. After shopping services around, he found out exactly why Poole’s Plumbing has become known as Raleigh’s Most Trusted Plumbers.

“I manage an apartment community with over 200 units, and I am so thankful to finally have a plumbing company we can count on,” he began. “I have dealt with several plumbers in this area, and I have to say this team is hard to beat. They are consistently prompt, professional, and fair with pricing.” To summarize this customer added, “If you ever have plumbing needs for your home or commercial business, I highly recommend you give them a call. I am thankful that we have them to count on!”


In the case detailed here, the pros at Poole’s detected an issue with a customers sewer line that they were not even aware of when they called for service.

Every Job Counts When It’s “Plumbing Done Right”

Whether in the case above with the satisfied apartment complex owner and multiple units or just a one on one job, the Poole’s promise is one that guarantees a job done right and customer satisfaction.

Take the next reviewer for another example. The initially called in Raleigh’s Most Trusted Plumbers due to a blockage with their toilet. Luckily for them, the always thorough workers at Poole’s once again went above and beyond to find and rectify what could have been an even larger issue.

“We are delighted with Poole’s Plumbing,” this review began. “I know for a fact, that I flushed too many wipes down our commode. Poole’s found and cleared our immediate problem, but in the meantime, they discovered our sewer pipe had detached and separated from the main.” Continuing with their praise of the Poole’s team this customer goes on. “They proposed a repair, and the price was fair enough, but beyond our budget at this time. But not to worry, the Poole’s professionals gave us lots of hints and ideas to keep our sewer flowing until the repair is in the budget”

In wrapping up the review, they were very appreciative of the honesty, fairness, and quality work they received. “Thank you, Poole’s for helping us! We really appreciate your advice and counsel.
We’ll be back, and in the meantime, we will tell our friends how kindly we were treated!”


No matter the time of day or day of the week, Poole’s is the number to call for a plumbing emergency.

An Emergency? On a Sunday? Who Ya’ Gonna Call? Of Course…Poole’s Plumbing

Lastly, we look at a customer who found themselves in a plumbing situation needed immediate attention on a weekend. Hoping for the best, but expecting the worst, this customer too was thoroughly impressed by the emergency service they received. Even on a non-work day, the Raleigh pros at Poole’s came through again in a bind.

“I called for emergency service on Sunday and someone was there within an hour.” Overjoyed with the service received, the customer went on to say the following.  “They were efficient, courteous and reasonably priced. I would definitely recommend Poole’s. ”

20 Years of Building and Maintaining a Reputation as Raleigh’s Most Trusted Plumbers

It is situations like these that have helped Poole’s Plumbing come from their humble beginnings two decades ago and earn and maintain the trust and faith of the Raleigh area customer. With Poole’s Plumbing, it truly is more than a slogan when they say they are “Raleigh’s Most Trusted Plumbers.”



Raleigh-Water-Heater-Experts-Poole's Plumbing

“Recalling the Calls” to Raleigh Water Heater Experts: Customers Remember 20 Years of Poole’s Plumbing

Starting with this post, we honor 20 years of “plumbing done right the first time” by Poole’s Plumbing by using the words of “you,” the customer in each article. Since Poole’s has become the Raleigh Water Heater Experts, we will start our “anniversary celebration” by looking at some of the memories our customers have pertaining to their experiences with the Poole’s family.

The Raleigh Water Heater Experts Price Beats “Every Single One of Them”

As stated in the “Services” section at poolesplumbing.com, when it comes to water heaters, “Poole’s does it ALL!” In addition, Poole’s has “highly-qualified technicians and offer the best brand name water heater systems available. Paired with our “Best Price Water Heaters in Town Guarantee”, we offer a service like no other.”

Many plumbers may claim to be “the experts,” but like with the “Best Price” guarantee above, you don’t have to take Poole’s word for it. Whether its the advice we offer, our quality work, or our guarantee, we prefer to let our customers do the talking.

Raleigh-Water-Heater-Experts-Poole's Plumbing Raleigh

The “Best Price in Town” Water Heater guarantee from Poole’s Plumbing is not just a catchy slogan. For 20 years, Poole’s has delivered and made good on their word, becoming the Raleigh Water Heater Experts

Don’t Take Our Word For It, But “Definitely Trust Poole’s!”

“I first called Poole’s about replacing my aging water heater with a gas tankless version (the particular dealer connected the two of us).” This customer added, “They came out, assessed my current setup and gave me a pretty good offer. At the time, my existing water heater still worked, so I was putting the project off for the time being (mostly to save up for this project).”

Continuing to recall the Poole’s experience, this customer continued. “Fast forward several months, and the existing water heater is literally on its last legs. I wanted to do my due diligence so I called some other companies to get competitive pricing. A LOT of other companies.”

Further recalling her interaction with the Raleigh Water Heater Experts, this customer concluded. “Poole’s beat every single one of them on price. Some companies wanted 2x or 3x the amount that Poole’s quoted me, for an inferior product!”

She added, “It was worth the experience to know that not only was I getting a good deal, I was going to be working with knowledgeable professionals. Definitely trust Poole’s!”

It’s Your Choice…20 Years Background as Raleigh Water Heater Experts or Background Noise…

This next customer recollection again details another account of why Poole’s is the Raleigh Water Heater Experts. This memoir of the Poole’s experience details the unparalleled customer service synonymous with the Poole’s name.

“Our hot water heater blew late one night in mid-January. I had just seen an ad on TV that week for 2 plumbing companies.” The customer’s tale continues, “I called first one and the background sounded like a lot of people (telemarketing hub?) which made me very uncomfortable.”

Understandably, this customer came out of that phone call feeling uncertain in what they may find in a plumber. The customer continues her recollection, “My thought was if there’s a problem who’s going to fix it? So, I call the next number which was Poole’s Plumbing and what a difference! They’re a local company which was a huge plus.”

Raleigh-Water-Heater-Experts-Poole's Raleigh Plumbing

The experts at Poole’s look at actual statistics and use their 20 years of hands-on experience to help you find the right fit.

A Simple Call Brings You From “Uncertainty to Comfort and Appreciation”

Speaking with the Raleigh Water Heater Experts, as opposed to a competitor makes a difference. The change in attitude from uncertainty to comfort is obvious as the client continues. “Everyone I had contact with, from phone conversations to in-person installation personnel were absolutely fantastic.” Everyone was knowledgeable, professional, and very friendly.

She concludes with appreciation and a recommendation. “Thank you to everyone at Poole’s. I highly recommend to anyone for high-quality products and service, as well as a great friendly and knowledgeable staff, call Poole’s Plumbing.”

For the past two decades, Poole’s Plumbing has been the name to trust in the Triangle area. We will continue to celebrate 20 years as Raleigh Water Heater Experts. Likewise, we will celebrate 20 years of service to you, our customers. This we will do in this ongoing series of posts using the words of our customers.

For more on water heater replacement and repair or any of your plumbing needs, visit poolesplumbing.com.


Poole’s Plumbing : The Most Trusted Raleigh NC Plumbers for 20 Years

From a small, humble start to becoming the most trusted name in Raleigh NC plumbers, Poole’s Plumbing celebrates its 20th year of “plumbing done right!”

This post celebrates the 20 years of Poole’s Plumbing service in the Raleigh and Triangle area. As you will see, in our two decades of service and becoming the most trusted name in Raleigh NC plumbers our overall goal and focus is to please you…our loyal customers. Over the course of this summer, our blog will continue with this “celebration” and the great 20-year bond built between our customer and the Raleigh NC plumbers at Poole’s. While this first article in this series looks back over our history, the stories to follow will come from the customer’s perspective and tell the story of their recollections of the Poole’s Plumbing experience they had.

Two Men, A Truck, and a Dream

They are the 24/7 emergency Raleigh NC plumbers that you can always count on. However, Poole’s Plumbing began in 1999, the brainchild of company founder, Robert K. Poole,  with only two men, a truck, and a dream. In the company’s 20-year existence, Poole’s offers several programs and initiatives that “change the game” for Raleigh NC plumbers.

Over the course of twenty years, Poole’s has an unmatched relationship with its employees and customers alike. Way back in 1999, Robert aspired that one day his company will be one of the top plumbing contractors in the area. Through unparalleled work ethic and the earning trust of their clients, Robert’s initial dream has become a reality.

To date, in April 2019, 20 years after the company’s inception, Poole’s has grown to have nearly 100 employees and plumbs an estimated 1,000 new homes annually.

The Most Trusted Name 24/7

raleigh-emergency-plumber- Poole's Plumbing

Members of the Poole’s Plumbing team are available in the case of an emergency, 24/7, doing emergency work like hydro-jetting to avoid a possible more serious sewage issue

One title earned by Poole’s Plumbing over the past 20 years is the Most Trusted Name in Raleigh emergency plumbers. As we all know, some plumbing issues just can not wait. Thus Poole’s Plumbing has prided themselves on being the number one name among all Raleigh NC plumbers to call on in an emergency.

Poole’s classifies an emergency plumbing situation as one of the following.

  • A leak on a fixture that could possibly damage cabinets, flooring or ceiling
  • Water leaking in such a manner that it will cause damage to the home
  • A sewage backup that affects the entire house
  • No hot water at residence

Guarantee of ‘Best Price in Town’ for Raleigh NC plumbers

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The Poole’s Plumbing “Best Price Guarantee” says that they will  beat the price of any Raleigh NC plumbers on all water heater installation and replacements

Another program synonymous with Poole’s Plumbing is their “Best Price in Town” guarantee. Basically, this is just as it sounds, as Poole’s is the Raleigh area water heater experts. Hence, Poole’s guarantees they will beat any Raleigh NC plumbers prices on all new and replacement water heaters.

The Best Customer Service among Raleigh NC plumbers

There are numerous reasons how Poole’s upholds the great reputation they have in their 20 years in business. Honesty, timeliness, top quality work, affordability, and a family-like atmosphere between them and the customer. These all play into Poole’s rise to the number one Raleigh NC plumbers. However, to understand the “Poole’s way,” and their dedication to great customer relationships see their Customer Service Code of Ethics.

Poole’s Plumbing Customer Service Code of Ethics

  • The customer is the most important aspect of our company.
  • Listen to the customer and identify as well as anticipate their needs.
  • Clearly, communicate all options available to the customer.
  • Accurately document all aspects of the work
  • Strive to go above and beyond the customers’ expectations.
  • Handle complaints and follow up to make sure they will get resolved.
  • Never let a customer go to voicemail (during normal business hours).
  • When required, transfer customers to the proper person and make sure that person is aware they are being transferred.
  • Do the work we say we will do, for the price we say we will do it for, in the time frame we said we will do it in.
Raleigh-water-heater-experts-Poole's Plumbing

As the foremost authority on water heaters in the Triangle area, Poole’s can assist you with selecting ad installing whichever type works best for you

Two Decades and “Just Getting Started”

As the Triangle area’s top plumbers, Poole’s Plumbing will adhere to its motto of “plumbing done right the first time.”Poole’s is a fully licensed and insured plumbing company approaching all projects with honesty and integrity.  Consequently, we will serve you and deliver as the most trusted among all Raleigh NC plumbers for 20 more years and beyond.

To reach the number one name in Raleigh NC plumbers, Poole’s Plumbing, visit the “Contact Us” page here.

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Summer Water Conservation Tips from the Raleigh Professional Plumbers

Summer Water Conservation Tips equal savings, both in water usage and in your wallet. As the warmer days of Summer approach, the following pointers from Poole’s Plumbing can help you stay cool, without getting “soaked.”

Outdoor Summer Water Conservation Tips: Nozzles, Cans, Brooms, and Blowers


Keeping grass cut to about 3 inches helps it to hold moisture better and will lessen the need for watering it as much.

There are many Summer Water Conservation Tips to consider with the outdoor jobs and projects ahead. Conversely, if not watchful, water is wasted without you even realizing it.

Simple Outdoor Summer Water Conservation Tips that you may not even realize can help save because they are so simple, include the following.

  • Use a broom or a blower this summer when you are cleaning your patios and sidewalks over a hose
  • A hose with a nozzle is a great conservation tool. It can be used and allow you to shut the water off when washing your car in between sprays.
  • Keep your grass cut to a length of about 3 inches. Taller grass holds moisture better and thus, saves on having to water it as much.
  • If using an automatic sprinkler system, be sure it is set properly and monitored to not over water.
  • When gardening or watering plants, fill a can or container rather than using a hose. This will cut down on wasting water from a continuous stream from your hose.

Also, a little personal research can also go a long way in creating your own Summer Water Conservation Tips. For example, when you need to replace plants in your yard, go in educated and get more water efficient shrubs, trees, or type of grass.

Regular Checks and Monitoring Can Equal Conservation Indoors this Summer


A tested and true way to search for a toilet leak. Put a few drops of food coloring in and do not flush. If you see the coloring in the bowl, you have a leak.

Despite spending more time outdoors in the summer, there are also many Summer Water Conservation Tips pertaining to the inside of your home.

Most noteworthy in regards to water usage indoors is probably the bathroom and kitchen areas. There are plenty of Summer Water Conservation Tips that, likewise, are so simple you may not even think of them.

  • Take a shower instead of a bath. This limits the amount of water used.
  • Use a “low-flow” showerhead and giving a concerted effort to limiting shower times are an easy way to conserve.
  • Turning off the faucet when you shave or brush your teeth
  • Checking toilets regularly to ensure they don’t have a leak. (This can be done easily by taking the top off the tank and just watching it flush. If you can’t tell if there is a leak, put a few drops of food coloring in and do not flush. If you see the coloring in the bowl, you have a leak.
  • In the kitchen, run your dishwasher only with a full load to cut down on cycles.
  • Check/monitor all faucets and water lines (i.e. to the ice maker in a refrigerator, etc.) to be sure there are no leaks.
  • Be aware of all hoses and connections to washing machines and water heaters.

During the hot summer months, we want to stay cool and get wet. However. the Raleigh Professional Plumbers at Poole’s Plumbing’s Summer Water Conservation Tips will keep you from getting soaked in more ways than one.

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Poole’s Plumbing’s At-Home Tips for Water Heater Maintenance

Moving along in our “water heater series,” Poole’s Plumbing has some Water Heater Maintenance tips. Being the Raleigh area, water heater expert, these tips are simple ways at home that you can monitor and avoid issues with your unit.

Help Yourself Avoid a Costly Mess


If you see brown or rusty water, this is a red flag and you need to contact a professional about.

Performing Water Heater Maintenance is not likely to be on the top of your weekend to-do list. However, proper Water Heater Maintenance at critical times can often save the headache of complete replacement. Consequently, it can also spare you the task of some serious water cleanup.

Simply monitoring the water heater for some telltale signs is a big part of Water Heater Maintenance. Some signs that you need to get the unit looked or serviced by the pros at Poole’s Plumbing are below.

  • Water coming from the heater that appears rusty or brown
  • If the water smells unusual or “metallic”
  • There is sediment in your water heater’s water is another (This often occurs from mineral build up over time on the bottom of the heater’s tank)
  • Loud pops or abnormal noises coming from your water heater (There is a good chance this could be due to said mineral buildup)

Leaking = A Failing Water Heater and How to React

A symptom of internal water heater failures is leaking water. In your Water Heater Maintenance, if you notice water leaking from your heater, disconnect the unit. In this case, you will want to consider replacing your unit entirely. Do not hesitate in making the replacement in the event of leaking water. Any delay at all will likely lead to a cessation in its operation and could be a serious mess that can impact other aspects of your home’s interior. This obviously can lead to costly damage, which means expensive repairs that could be avoided with simple Water Heater Maintenence.

If you do notice any of these items in your Water Heater Maintenance, give a call to Raleigh’s most trusted name in water heaters, and your friends at Poole’s Plumbing will be happy to assist you in your maintenance and any other plumbing needs.


High Efficiency Electric Water Heaters: Are They For You?

Just as the Poole’s Plumbing name has become the most respected and trusted name in Raleigh NC plumbing, they have also earned the reputation as the “go-to” for installation, servicing and repair of any type of water heater. Whether tankless or your conventional model, the experts at Poole’s have a “best price guarantee” on all of their water heater services, striving to save you more while providing the most efficiency possible.

Many folks have tried in the more “modern age” of water heater technology to steer clear from the pricier and less efficient electric models that have historically been known to make one’s electric meter readings skyrocket. The term High Efficiency Electric Water Heaters may almost seem an oxymoron to some, however for those who aren’t aware, several years ago, there was a hybrid heat pump water heater introduced that has made the term High Efficiency Electric Waters Heaters no longer a fantasy.

Given the long standing tradition of your electric bill going through the roof due to having an electric unit, the first thing one may ask is, “How exactly do these High Efficiency Electric Water Heaters work?” At an average operating price of only about 60 cents per day, the once unthinkable High Efficiency Electric Water Heaters are at least worth consideration.

In actuality, most major water heater manufacturers do now make some type of High Efficiency Electric Water Heaters. How these hybrid heat pump type water heaters work is as follows: they pull hot air in, intensifying the heat and trnsfering to the water. In a nutshell, the heat pump does the work and helps heat the water before the electrical element even has to do any of the work. In many of the newer model High Efficiency Water Heaters, there is also smart controls that allow for you to create a schedule or the unit will actually do this on their own based upon the patterns of your usage.

While the initial cost of these High Efficiency Electric Water heaters can be a bit higher than other units, over a longer period of time, they can save you do to said efficiency. Whether this is the water heater option you wish to explore or whether you would like to look at the popular tankless models, Poole’s Plumbing is the number one water heater specialists

It’s Always “Cool” to Thaw and Avoiding Frozen Pipes

The second installment of our “winter plumbing tutorial,” will focus on your role in dealing with or avoiding all together the issue of frozen pipes. We all know that as the fall months of October and November turn over into the frosty winter months of December and January here in North Carolina,  there is still a chance of winter plumbing hazards, but thanks to the most trusted name in Raleigh professional plumbers, Poole’s Plumbing, you can follow the easy steps belows listed below, to try and steer clear of a costly catastrophe as you Thaw and Avoiding Frozen Pipes.

Case in point that we are not yet completely “out of the water,” when it comes to needing to know the proper steps to take to Thaw and Avoiding Frozen Pipes is the recent colder weather we have seen in the past two weeks that has dipped at night below 40 degrees and even into the lower 30’s. Your pipes can freeze once the temperature does drop to 32 degrees Fahrenheit and those most vulnerable to the possibility of freezing would be any located in a basement area, a crawl space, an unconditioned or unfinished attic, those located on an exterior wall, and even pipes located underground.

When looking at it in those terms, pretty much any homeowner would have some type of piping in one of those location, thus, the Raleigh plumbing experts at Poole’s Plumbing can assist you with a few key pointers to Thaw and Avoiding Frozen Pipes at each location you may have them. If you happen to turn on a faucet and no water pours out, it could be due to a blockage caused by ice and in each given location, these following “do-it-yourself” tips could prove priceless in avoiding disaster.

Exposed Pipes

  • Remember to open up the faucet to relieve pressure
  • When suspecting a possible frozen pipe, always shut off the main water supply in case it has burst
  • Usage of a hair dryer, electric heating pad, or space heater can help in thawing, but NEVER use an open flame to try and thaw an exposed pipe

Pipes Behind a Wall

  • The easiest and safest method with these pipes is to turn your thermostat up and wait for them to thaw.
  • In situations that need to be addressed immediately, carefully cut a whole in the wall and utilize any of the above methods listed for thawing an exposed pipe

Avoiding Frozen Pipes in the Future

  • Before the winter months arrive, be sure that all garden hoses are disconnected from any spigots
  • Keep a faucet that may be connected to a line that would be in danger of freezing open to allow just a small trickle of cold water to run over night
  • Keep cabinets that it below your sinks open to allow the warm air from your home to circulate around them
  • Insulate any exposed, external wall pipes
  • Never leave your thermostat below 55 degrees in any situation, even if going out of town or on vacation for an extended period of time.

By following these easy to do, at home tips from the pros at Poole’s Plumbing, you can not only Thaw and Avoiding Frozen Pipes, but you also can avoid serious water and financial damage with very little preparation or effort.

Don’t Take Plumbing for Granted : 4 Areas of the Home to Avoid Plumbing Concerns

While we all know that plumbing runs throughout every room of your home, sometimes it is easy to easy to take for granted that where there is plumbing, the potential for plumbing problems arises. The four main areas of the house that often encounter plumbing issues include the four area in all homes that are detailed in the sections below with helpful way to Avoid Plumbing Concerns  A licensed plumber like the most trusted name in Raleigh plumbing, Poole’s Plumbing provides professional service that can extend the life of your home’s plumbing system when problems arise.


As one of the most used areas of the home, the kitchen plumbing sees a great deal of wear and tear every single day and thus is a spot you want to be sure to keep an eye on and Avoid Plumbing Concerns. This includes everything from leaky faucets to busted pipes. Appliances, such as dishwashers and ice-makers, can pose all kinds of threats that may not be noticed until water damage has already occurred.

Keeping up with regular maintenance and repairs is critical to preventing such disasters. Always have a licensed plumber do renovation, remodel and repair work to ensure that the job is done right the first time.


As another commonly used room that is full of pipes and fixtures, and when folks do not Avoid Plumbing Concerns plumbers often get called upon to service this area of the home. Clogged drains and toilets are among the more minor repairs. However, small problems can grow into larger ones posing a new set of problems, such as mold and mildew.

Hot Water Heaters

This metal tank cycles through a large amount of water each day and is rather prone to leaks due to corrosion over time. Six to eight years is the general lifespan before the unit begins to deteriorate or experience electrical problems. Even things as simple as the heating element or thermostat can wear out rather quickly.

If extensive repairs are needed, consider installing a tankless or solar water heater as a replacement.

Septic Systems

This crucial but often overlooked component is responsible for carting waste products away from your home. It is suggested for regular maintenance to be done on the septic system and in many cases, if needed you can call the Raleigh plumbers at Poole’s to inspect the system as needed. Repairs and remodeling projects serve as a perfect opportunity for your plumber to assess the overall function of your septic system.


Inside Fall Plumbing Tips: Avoiding a Catastrophe

Continuing with our helpful and easy pointers to give you a head start on avoiding any potentially costly plumbing disasters that could happen as a result of the changing of the seasons and the inevitable drop in temperature, the Raleigh professional plumbers at Poole’s Plumbing continue where we left off on our last article and head indoors for our Inside Fall Plumbing Tips.

As you already know, Poole’s Plumbing is the number one water heater expert in the Raleigh/Triangle area, and there are several easy procedures to follow in our Inside Fall Plumbing Tips to avoid not only losing hot water when the colder temperatures hit, but also to help avoid a messy situation both in your home and your wallet.

Water Heater Maintenance

  • With colder temperatures, your water heater unit is working harder during the fall and winter months. The first of our Inside Fall Plumbing Tips is to flush the unit out and remove any and all sediment buildup. If not done, corrosion can occur, which leads to reduced efficiency and actually can shorten the lifespan of your water heater.
  • Inside Fall Plumbing Tip number two regarding the water heater is to test the unit’s pressure relief valve. BE VERY CAREFUL WHEN DOING THIS, AS THE WATER IS HOT. But when you lift the lever and let it snap back, you should see a burst of water into the drainpipe and if you don’t call your helpful friends at Poole’s to come and take a look at it.
  • Be sure to check the thermostat on your unit. It should be set on 120 degrees Fahrenheit for best performance.

 Shut Off Valves

  • An Inside Fall Plumbing Tip that pertains to the outside of your home as well: if you have inside shut-off valves that lead to your outside faucets be sure they are closed and that those outside lines are full drained
  • Know where your home’s main shut off valve is and if you are leaving for a vacation or a long period, shut it off and open all faucets to allow them to drain.

One final Inside Fall Plumbing Tip also pertains to when you will be leaving your home for long periods of time. Always remember to leave your heat turned on at no lower than 55 degrees Fahrenheit, do that no pipes freeze while you are away.

Our Inside Fall Plumbing Tips and the previous blog post covering the outside of your house can help for a worry-free period through the upcoming months as the temperature begins to drop. If you do see some type of issue when following these easy-to-follow pointers, call the professionals at Poole’s at 919-661-6334 or contact us through our website at poolesplumbing.com.


Rinnai Tankless Water Heater named among Top 100 Products

Much like when looking for a professional plumber in the Raleigh area, you need look no further than the water heater experts at Poole’s Plumbing, Professional Remodeler Magazine recently looked to the innovators in tankless water heater technology consistently since the concept has gained popularity, Rinnai, and their Ultra Series RUR model as a part of the honorees included in their list of Top 100 Products.

Gaining this prestigious honor in the mechanical and electrical category based on a public vote, and garnering this lofty praise as part of the Top 100 Products for the third consecutive year, Rinnai is the number one selling brand of tankless water heaters in the United States and Canada. In a press release, speaking of once again being a part of the Top 100 Products  listing, Rinnai Vice President of Marketing, Mark Buss said, “Being recognized by Professional Modeler’s readers who are the key decision makers for buying products or influencing product selection is an empowering acknowledgement of Rinnai’s commitment to innovation and to providing water heating solutions for the remodeling industry.” Buss concluded, “It’s especially rewarding to know this community has positively responded to our Ultra Series RUR models, highlighting a significant product.”

With a unique design, providing consumers with endless hot water whenever and wherever it is needed, the award winning Rinnai Ultra Series RUR98i and RUR98e models have the highest hot water capacity per BTU of any Rinnai models. This allows for the units to support hot water being used by multiple sources at the same time, and provides more venting units on each model to aid in allowing this to occur.

This is the 15th year that Professional Remodeler Magazine has compile their Top 100 Products of 2016 listings, and the publication is recognized as one of the most respected in the remodeling industry for detailing breaking news, trends and techniques and business updates as well.The Raleigh water heater experts, Poole’s Plumbing are authorized dealers of the award winning Ultra series of tankless water heaters and all of the great products bearing the Rinnai name. To read more on the company’s third consecutive inclusion to this listing and specifically the Top 100 Products , visit rinnai.us.

Lessen the Waste and the “Wait” with Hot Water Recirculation Systems

Specializing in many eco-friendly and water saving practice, the expert Raleigh NC plumbers at Poole’s Plumbing can install many different products and systems to help you save both at the faucet and in your wallet. The installation of Hot Water Recirculation Systems can help you make big savings in both of these areas, all the while cutting down the wait time that you experience as you wait for your hot water to turn on.

To begin, many people may be uncertain as to exactly what Hot Water Recirculation Systems do. Explained by one of the major manufacturers of these type systems’ Grundfos’ business specialist, Tom Phillips, “The system operates because the pump creates a small pressure differential between the hot and cold water sides.” He added, “A thin wax filament inside the valve enclosure expands and contracts predictably, contracting when it’s cold to open the valve and closing as the wax expands with the heat from the water.”

The process of installing Hot Water Recirculation Systems such as the Grundfos brand model’s that are many times installed by the Raleigh professional plumbers at Poole’s Plumbing only takes about an hour or two total. Seeing that much of the heat is lost as the water travels through your pipes and that you have to wait for said water to initially heat up, installing Hot Water Recirculation Systems can save on both the energy used and water being wasted.

As explained at energstar.gov, the benefits you can see from installation of Hot Water Recirculation Systems are as follows:

  1. Recirculating pumps have the potential to solve the problem of a long wait for hot water at a distant fixture, while simultaneously saving energy, water and money.
  2. You no longer have to send cold water down the drain while waiting for warm water. Instead, recirculating pumps rapidly pull hot water from a water heater, while simultanously send cool water from the hot water lines back to the water heater to be reheated and reused. Demand systems can be controlled by the push of a button, a timer, or motion sensor.

To learn more about Hot Water Recirculation Systems you can read the entire article at the Energy Star website, or visit the Grundfos website as well at us.grundfos.com.



Four Red Flags for Plumbing Problems When Buying a Home

Prospective home buyers have a lot of factors to consider before making the final decision to purchase a house. Ideally, the building offers move-in condition, allowing the new owner to take up residence a soon as possible. One important step to take before purchasing a home is to check the plumbing system to make sure that everything is in order. Four situations provide red flags that something is amiss and a professional inspection is needed.

Faulty Water Flow
If you turn on one of the faucets and the water flow is minimal, it is an indication that the plumbing system needs maintenance or repair. If the problem exists in more than one area of the home, it might be a serious issue that you should avoid by looking at different properties and giving up on the one that you are looking at currently.

Faulty Black Water Lines
One of the best ways to evaluate the plumbing system’s ability to remove black/grey water is to flush the toilet. Observe how easily the water goes down and take note of any seepage around the base of the toilet. You should also fill up one of the sinks and watch it drain. Be sure to walk around the perimeter of the basement as well as the outside of the home in search of wet spots.

No Hot Water
If you turn on the faucet that is supposed to deliver hot water and you don’t get any, it’s time to check all of the sinks, showers, and bathtubs in the house. If you can’t get any hot water at any of these locations, it is possible that the hot water heater is broken. You should request that repairs or replacement be handled and are made a contingency of any offer that you provide.

Minor leaks can usually be repaired with the simple replacement of a washer. However, multiple leaks are indicative of a more serious issue, particularly if they create puddles or wet spots on the walls, floors, or ceilings.

If you are buying a home, it is important to check out the plumbing system to see if it is in good working order. Whether you try out the faucets and flush the toilet on your own or you bring in a professional plumber for a thorough inspection, an evaluation of the plumbing equipment should be a part of your decision-making process. If you aren’t in love with the property, continuing your search might be the wiser choice to make.


Benefits of Home Water Softeners  

Water softeners are used to remove minerals that make water hard. Hard water has high levels of two soluble minerals: calcium and magnesium. If your water is hard, it can cause problems in your home that may go unnoticed.


Problems Caused by Hard Water   

Soap is less effective in hard water. This is because soap is made with sodium and potassium compounds like sodium stearate. Calcium compounds in the water react with sodium stearate to make calcium stearate. While sodium stearate dissolves in water, calcium stearate does not. As a result, soaps produce less lather and leave behind more soap curd.

Soap curd can leave a film on your skin that clogs the pores and causes your skin to feel dry and rough. The film can also make your hair brittle and dull-looking.

The soap curd can clog pipes and make it difficult for soaps and detergents to dissolve, resulting in water spots being left behind after cleaning. As scale accumulates within the pipes, your water heater will work less efficiently, needing more energy to heat your water and causing your utility costs to go up. Overall, the buildup will shorten the life of any appliance that uses water.

In addition, the minerals in hard water can become attached to the fibers of your clothing, covering them with residue and causing them to feel stiff. To properly clean your clothes in hard water, you will need to use more detergent and wash at higher temperatures. Both of these measures can significantly increase the cost of doing laundry.

By softening your water, you can prevent damage to your home and to your appliances. The benefits of softer water include:

Healthier Skin and Hair

Your skin is likely to become smoother after you start to soften your water, and your hair may become softer and shinier as well. Not only will you need to use less soap when showering and less shampoo for your hair, but you also may find that you do not need conditioners at all.

Easier, More Thorough Cleaning

One of the most visible benefits of water softening includes the reduction of scale on cookware, silverware, and plumbing fixtures, which means fewer water spots. The chalky accumulation of soap curds in your shower and bathtub will be reduced or eliminated, so your bathrooms will be easier to clean. Furthermore, because minerals won’t attach to fabrics, your laundry will need less detergent, get cleaner and cost less to wash.

Longer-Lasting Appliances

Not only will soft water save you money, but it will reduce your carbon footprint by as well. Because you won’t have to replace your appliances as often, you will be reducing waste and helping to conserve the energy used in the manufacturing process.

If you are dealing with the effects of minerals in your water, the right water softening and filtration system can help. The technology has been around for decades and is considered reliable. You have several options, so when choosing a water softener for your home, consider such factors as the size of the unit, the amount of time it takes to soften your water, and the volume of salt the system adds to the water coming into your home. You may want to look at a salt-free unit, which would be a better choice for homeowners who want to avoid excessive sodium intake.

The right water softening system can mitigate the problems that hard water causes, while also making your home more energy-efficient. Contat Poole’s Plumbing today to learn more.

tank-water-heaters-pooles plumbing

Poole’s Plumbing Guarantees the Best Water Heater Prices in Raleigh

Best Water Heater Prices in RaleighIn addition to being the most trusted name in Raleigh NC  plumbers, and the definitive water heater experts across the Triangle area, with Poole’s Plumbing you not only get the best service, but they also guarantee they have the Best Water Heater Prices in Raleigh.

As more Raleigh area plumbers moved into the “digital age,” developing websites and later on utilizing social media platforms such as Facebook, and Twitter among others, keeping up with the Best Water Heater Prices in Raleigh has become increasingly more difficult to do. Staying honest and true to their loyal customers, while still delivering the highest quality work in the Triangle area, Poole’s Plumbing instituted their “Best Price in Town” guarantee.

Basically, the guarantee states that Poole’s will match the price of any competing plumbing company and deliver to their customers the Best Water Heater Prices in Raleigh, whether you are having a new unit installed or having your old one replaced.

Best Water Heater Prices in Raleigh

Poole’s Plumbing only asks that the following criteria is followed in their Best Water Heater Prices in Raleigh guarantee:

  • The competitor whose price is being matched must be licensed and insured
  • The work that is being completed must be done in accordance with the state of North Carolina’s Plumbing Code
  • A written estimate from the competitor whose price is being matched must be provided.
  • The guarantee will apply only to the same water heater on the competitor’s estimate provided or one equivalent to that unit
  • If applicable, the permit fee must be included

The reputation earned by the Raleigh professionals at Poole’s Plumbing over the past seven-plus years is one that the company has prided themselves on being built on forging strong relationships with the customer through honesty and the quality of their work. There “no gimmicks” approach is one you can always rely on and as always, the Best Water Heater Prices in Raleigh guarantee is also “gimmick free.” To read more about the “Best Price in Town Guarantee,” visit poolesplumbing.com.


Why Should I Choose Rinnai Tankless Water Heaters?

The undisputed experts in tankless water heaters across the Raleigh and entire Triangle area is Poole’s Plumbing, who specialize in the installation and maintenance of Rinnai Tankless Water Heaters.

While many brands have followed their lead, the innovators and pioneers in the field of home heating solutions without question is Rinnai. When asking why you should choose Rinnai Tankless Water Heaters for your home or place of business, one must only look at their history and their consistency in continuously raising the standard in water heating throughout the company’s near century in the industry.

Rinnai Tankless Water Heaters

Design and Manufacturing

The first reason to opt for a Rinnai Tankless Water Heater would be the thorough process behind their design and manufacturing of each product, which has allowed for them to stay a step ahead of others in the industry for almost 100 years. Rinnai employs in access of 600 engineers that strictly work on researching and then developing their products. With the main focus always being on precision assembly and advanced automation every one of the Rinnai Water Heaters and all other items manufactured at the Rinnai facilities go through a thorough live fire testing process before they are shipped.

Enhancing Comfort at Home and the Work Place

The precise engineering of Rinnai Tankless Water Heaters deliver a “smarter kind of comfort” whether you are at home or in your place of business. The innovation behind their high-efficiency water heaters allows for an endless supply of hot water even when multiple tasks are being done at the same time. Thus, if you have more than one child and a bath is running for one at the same time the other must be in the shower…no worries. Laundry machine running while you need to do the dishes? Once again, no worries as the Rinnai “on-demand heating” simply put means hot water is always available, eliminating the need to schedule out water usage or prioritize activities in your home with a fear of running out of hot water.

A similar comfort can be had in a commercial setting such as a restaurant, school, hotel, or multifamily residence with the convenience of an endless supply of hot water. Overall operating costs are reduced and the sleek designs of Rinnai Tankless Water Heaters also saving on precious space make the units additionally attractive in a commercial setting.

Efficiency Equals Savings and Safety

Operating on an “as-needed” basis, Rinnai Tankless Water Heaters can reduce utility costs through using up to 40 percent less energy that a traditional system. The efficient operation of Rinnai Tankless Water Heaters can also maximize LEED certification and help to give you a more favorable HERS rating. On top of financial savings, precious space is saved in your house with the compact design of Rinnai Tankless Water Heaters and the unique copper heat exchanger on these units make for the most durable and safest water heaters you can find.

Unmatched Reliability and Tradition

Rinnai Tankless Water Heaters, much like any of the other products bearing their name, give the customer a sense of comfort and piece of mind with an unparalleled track record of reliability. As explained at Rinnai’s website,, “For Rinnai, reliability is a commitment to excellence that’s built into every product we make. The result is nothing less than the world’s most efficient, longest-lasting tankless water heaters and home heating solutions. From the beginning, Rinnai America has continued a tradition of creating solutions that enhance the way people live. That tradition has grown even stronger today.”

Rinnai Tankless Water Heaters

Just as the professionals at Poole’s Plumbing are known as the authority and experts on water heaters in the Raleigh area, Rinnai is the brand synonymous with consistently “changing the water heater game” and utilizing the latest in technology to bring consumers the most reliable and efficient product for their dollar spent. To view all the Rinnai Tankless Water Heaters and other products that can be installed for you by the professionals at Poole’s, visit rinnai.us.

Tankless Water Heater External Maintenance

Going with the Flow: Tips for Tankless Water Heater External Maintenance

The Raleigh professional plumbers at Poole’s Plumbing are the number one water heater specialists across the Triangle area, however, even if you have been enjoying the water savings and convenience of a tankless unit you had installed by us, to ensure you keep your hot water flowing, here are several things that you can do at home to perform important Tankless Water Heater External Maintenance.

As noted in a series of articles which include video instructions at the official Noritz website that can be found here, the first step in your Tankless Water Heater External Maintenance is to do an inspection, visually around the unit. Take a good look to make sure there are absolutely no combustible materials present can help to avoid a future hazard. One thing to look for is any type of discoloring on the outside of your tank and its remote control. Wipe this outside surface first with a wet cloth and then be sure to dry it, as despite being water resistant, your water heater is not waterproof. In cleaning the remote control never use oil or fatty detergents or benzene, as either of these can and will be harmful to it.

Tankless Water Heater External Maintenance

Much like the first simple step above of Water Heater External Maintenance, next, simply listen to your water heater to be certain that you don’t hear any abnormal sounds as the unit is operating. If you do hear something that you find abnormal, it is best to troubleshoot this type issue with one of the water heater specialists at Poole’s.

Checking for leaks in the pressure release valve may seem obvious, but this too is a part of Tankless Water Heater External Maintenance that can help to avoid a larger issue down the road. You will want to open the valve to make sure that it turns off correctly and that everything is working as it should. If you do find a leak or drip in the pressure release valve, it will need to be replaced. A thorough check of all connections to the water heater to make sure everything correctly fits can also help to detect leaks and save on a much larger problem occurring down the road.

If your water heater is a DV condensing model you will want to regularly check for dust or soot that has collected in the exhaust. To do this, you will want to use the end of a screwdriver to remove the screen from the intake valve and check for any type of debris. Before putting it back in, thoroughly clean both sides of the screen with a brush and some water, then allow it to fully dry before placing it back in. This will help to ensure that there can be proper airflow into the system.

Tankless Water Heater External Maintenance is crucial in keeping your flow of hot water steady and plentiful and by following these simple at home tips you will be more likely to catch a potential problem or issue before it becomes disastrous and costly. Our next post will be a second part in doing Tankless Water Heater Maintenance with a focus in that entry on how to maintain the internal area of your unit.

Energy Efficiency Improvement Federal Tax Credits

Residential Energy Efficiency Improvement Federal Tax Credits Extended Through 2016

The Consolidated Appropriations Act was jut signed in December, extending the Residential Energy Efficiency Improvements Federal Tax Credits for that had expired at the end of 2014.

For those owning qualifying Rinnai Tankless Water Heaters installed between January 1, 2015 and the end of 2016 this makes for a maximum credit of $300.

Energy Efficiency Improvement Federal Tax Credits

These credits, for residential energy efficiency improvements, include a maximum of $300. Those having a Rinnai Condensing Boiler installed during this same period time can qualify for a $150 credit.

The Raleigh plumbing professionals at Poole’s Plumbing offer all the quality Rinnai plumbing products, from tankless water heaters and condensing boilers to so much more.

For more information on how the extension of Energy Efficiency Improvement Federal Tax Credits applies to Rinnai products and/or how to apply for your rebate visit rinnai.us.

Tankless Water Heater

Improvements and Innovations Making Choice to go with a Tankless Water Heater an Easy One

With the Raleigh plumbing experts at Poole’s Plumbing specializing in installation, and manufacturers using the technology they are afforded for continuous innovations to the always economically sound Tankless Water Heater models, many of the question marks that consumers have had when deciding upon a new unit are slowly being erased.Tankless Water Heater


As discussed in a recent article published by Consumer Reports, despite the obvious upside in switching to a Tankless Water Heater, when the units were first introduced, did give customers a few reasons to debate whether or not to stick wit their conventional model water heater. However, as time has passed, many of the major producers of the Tankless Water Heater have worked to consistently improve the technology in the units, addressing the three main issues below over the course of the past seven years that make the switch to a Tankless Water Heater in many cases today a much less uncertain move.

Issue 1: Expensive and Complicated Installation Process

How it’s improved: Manufacturers have addressed the installation process issues by improving upon the design of the Tankless Water Heater and making the switch from tanked to tankless an easier process. For example, in the Noritz tankless models the input and output waterlines have been moved to the top of the unit, much like the tanked units, to make a much smoother transition on a change out. The addition of a flexible exhaust pipe and a proprietary adaptor also make connecting to ductwork far easier than the standard PVC piping.

Issue 2: Inconsistency in Temperature

How it’s improved: One of the initial worries with a Tankless Water Heater was what many refer to as the “Cold Water Sandwich,” or inconsistency in temperature. Manufacturers have for the most part completely rectified this issue, as in the case with Rinnai models, where a circulation pump has been added to guarantee that water comes out hot and stays that way for the duration of its usage. Some units have even evolved to include a buffer tank that stores a backup supply of hot water.

Issue 3: Need for Constant Maintenance

How it’s improved: A major issue many that chose the Tankless Water Heater seemed to run into initially was a need for constant maintenance to their model due to scale buildup. This could restrict water flow, decrease efficiency, and eventually damage the units. With major companies adding isolation valves to their models, the descaling process and routine maintenance has been made far easier.

Whether you need a new unit, or are just interested in the possibility of exploring whether a Tankless Water Heater is the right fit for you, the specialists at Poole’s Plumbing can bring you the knowledge and know how to help you make this decision.